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MoonBrew Reviews 2,030

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the product for its effectiveness in improving sleep and relaxation, often highlighting the positive impact on their nightly routine and ability to fall asleep faster. Reviewers frequently praise the taste of various products, including gummies and hot chocolate flavors, finding them delicious and enjoyable. The quality of the products is also a common point of satisfaction, with many noting their efficacy without the side effects of other sleep aids. However, some people were dissatisfied with aspects of their orders and subscriptions, experiencing delays, unfulfilled items, or issues with product availability. A few other people also felt that customer service was problematic, citing difficulties in communication, lack of responsiveness, and issues with managing subscriptions or resolving complaints. There were also mixed opinions on product taste, with some finding certain flavors too sweet or disliking the use of specific sweeteners.

What people talk about most

Product

People report positive experiences with product, with many loving the gummies and finding them effective for... See more

Quality

Clients share positive opinions on quality, with many reviewers finding the products, such as the sleep... See more

Order

Users describe ambiguous interactions with order fulfillment, with many reporting significant delays and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Subscription

Customers consistently note ambiguous experiences with subscription services, with many reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more

Rated 4 out of 5 stars

I like how MoonBrew helps me fall asleep. I have tried the hot chocolate and strawberry drinks, and like the hot chocolate flavor. I also use the vitamin gummies. I would be interested in a drink with... See more

Rated 4 out of 5 stars

Great product for improving sleep. Overall delicious taste. I wish the products did not all use Monk fruit sweetener.

Rated 3 out of 5 stars

Love the product but have been out for several weeks due to slow down in production or shipping.i hate that. I had been having great subversive with the gels both sleeping and cortisol reduction.... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.

Our Promise to You

Written by the company

Mission Driven, Science Backed
Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.

60-day risk-free returns

Our guarantee to you

We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

I think this company is a scam

I think this company is a scam. Placed order 3/1/26. Now its 3/12/26. It should not take this long to get a package, everytime i inquire about package tracking they estimate tomorrow. I've been told tomorrow 3 days now. "Tomorrow' has come and gone multiple times.

28 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Jessica, we’re really sorry for the delay and understand why this would be frustrating. Please email hi@moonbrew.co with your order details so we can look into the status of your shipment and assist you right away.

Rated 1 out of 5 stars

Beware

Beware. I have not attempted to cancel my subscription THREE times. Each time customer service acts responsive, but I have yet to get a refund for a package I sent back (per the company request) AND they then charged my card and sent me a third unwanted order. This seems intentional, as I'm sure they make a lot of money by people who don't bother to return or follow up on it. Very frustrating.

11 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Kate, we’re really sorry to hear about this experience. We understand how frustrating that must be. Please email hi@moonbrew.co with your details so we can review your case and help resolve your issue as quickly as possible.

Rated 1 out of 5 stars

What a waste of money!!

What a waste of money!!! Delayed shipping just to find out they are just the gummy version of sugar pills.

10 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Brian, we’re so sorry that the product didn’t meet your expectations. Please email us at hi@moonbrew.co with your order details so we can take a closer look and make this right for you.

Rated 5 out of 5 stars

I enjoy my Coco every night.

I enjoy my Coco every night. I have traditional chocolate cocoa and then the caramel cocoa Which is my favorite. I have been able to enjoy my "treat" before bed , and it has been helping me sleep better. This last time I didn't get the email telling me I could change my monthly order, so when I went to my page I guess I ended up ordering a second cocoa instead of just replacing the original order with a different flavor. That or it was operator error! LOL

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Great flavor

Great flavor. Easy to use. Helps a lot with keeping overnight leg cramps away. Still not sleeping solid through the night, hot flashes.. :(

24 February 2026
Rated 1 out of 5 stars

Tried to cancel order and was charged two more times

I tried canceling this order 6 months ago and the link for canceling the order was broken since then they have reordered two more times I sent an email to cancel the order when the website was not working and the email was ignored because they ordered two more times charging me 200 more dollars

8 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Robert, we’re really sorry about this experience. Please reach out to hi@moonbrew.co
with your order details so we can help resolve this quickly.

Rated 1 out of 5 stars

Money pulled - NO PRODUCT

I ordered on 3/1/26. Four days later the product had not even shipped. But they pulled the money from my bank account to the tune of $43.00 immediately. It is now 3/9/26 and still no product shipment detail. There is also NO CUSTOMER SERVICE phone number to call and inquire about said order. You get a sketchy email address to send your inquiry to. It's getting to the point I'm going to start ordering everything on Amazon - at least I know I will get excellent customer service there!!

1 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Bella, we completely understand your frustration about your order. We’re really sorry for the delay. Please email hi@moonbrew.co with your order details so we can sort this out for you as quickly as possible.

Rated 1 out of 5 stars

I just want to cancel…why do you make…

I just want to cancel…why do you make it so difficult to cancel???
Please cancel my subscription.

22 February 2026
MoonBrew logo

Reply from MoonBrew

Hi Mary, we’re very sorry for the frustration. Please email hi@moonbrew.co with your subscription details, and we’ll make sure it’s canceled right away.

Rated 1 out of 5 stars

Placed an order for gummies last month…

Placed an order for gummies last month and have gotten little to no response to my request for updates as to wear my order is. I left a message on FB and got a response from a Jose asking me for my order information, only to then get no response. Then I followed up on FB, got another FB messenger response from “Jose” asking the SAME questions that I answered in his previous message. I have email several times and no response. Customer Service sucks at this company, however my credit card was charged right away. It is know March 7 and to date no resolution or updates have been provided.

15 February 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Christian, we’re very sorry for the repeated back-and-forth and lack of updates; we understand how frustrating this is. Please email hi@moonbrew.co with your order details so we can get this resolved for you immediately.

Rated 4 out of 5 stars

Falling asleep is great

My husband and I both have our moonbrew drink almost every night around 9:30. We find it definitely helps us to fall asleep, but by 2:30ish, we wake up and sometimes have difficulty going back to sleep.
We have recommended this to several people as we fully believe it helps.

26 February 2026
Rated 1 out of 5 stars

I love stuff and order when I need it…

I love stuff and order when I need it they put me on a subscription that I can’t cancel disputed with credit card company

6 March 2026
Unprompted review
MoonBrew logo

Reply from MoonBrew

Hi Chris, we’re very sorry for the confusion and frustration. Please email hi@moonbrew.co
with your subscription details so we can cancel it and help resolve this for you.

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