Fast delivery, well presented, exactly as described, the prescription was exactly as I ordered. The only thing was that the colour on my brown eyes seems darker than I assumed from the photos but that... See more
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Review summary
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Been returning customer of many years, I always love fun and natural looking unique colors that moody offers. Generally I always have good experience with sales offer, ordering process and... See more
Company replied
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be cleare... See more
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I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look fo... See more
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Company details
About moodylenses
Written by the company
Contact info
United States
- support@moodylenses.com
- moodylenses.com
3.9
Great
356 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Replacement on the fly :)
Well I got a little manifacturing issue with 1 out 4 lenses, the lense didn't "lock". Moody were very helpfull and happy to replace my lense free of charge. Great product, great service
22 May 2026
Unprompted review
Reply from moodylenses
Hi Dym, thanks for giving us the chance to make it right. Manufacturing issues are rare, but we're glad the replacement reached you smoothly and that the team was able to help quickly. Really appreciate the kind words and your support. 😊
Very comfortable
Very comfortable! Color was spot on! Delivery was faster than other international contact brands I’ve used in the past. Can’t wait to wear during summer festivals and concerts! Will order again!
16 May 2026
Unprompted review
Reply from moodylenses
Hi Erikka, thank you for your wonderful review! We're so happy to hear the lenses were comfortable, the color matched your expectations, and your order arrived even faster than other international brands you've tried. We hope your lenses make all your summer festivals and concerts even more memorable. We can't wait to have you back for your next order ☀️
This is my second time buying from this…
This is my second time buying from this site. So far I haven't had any issues. The lenses aren't damaged, the package itself isn't damaged. And it's really easy to keep up with the status of my package, which it also came earlier than estimated. But regardless I respect the estimated time. I'm just really happy it came sooner all in one piece :)
15 May 2026
Unprompted review
Reply from moodylenses
Yeontan, thank you for coming back for a second order! It means so much to know you've had another smooth experience with us. We're especially happy to hear your package arrived safely and even earlier than expected. Thank you for your continued support, and we look forward to your next order 🤍
I really had a great experience with…
I really had a great experience with this company!
Their customer service is on the highest level, even though it was my mistake when I ordered my contacts without prescription they replaced them for me with no cost immediately. It was super easy to contact them, they are super fast and responsive!
As for the quality of product, I love them so much, after my fav brand discontinued prescription colored contacts that I always buying I was struggling to find a good contacts, I got a pair to try, and was extremely surprised when received 5 pairs for the same price which I absolutely love.
The material is soft and easy to wear.
The only comment is they are not 100% natural look as I used to have before my fav brand discontinued them, but I still love this contacts and will continue to buy them.
Highly recommend to try!
1 April 2026
Unprompted review
Reply from moodylenses
Thank you for taking the time to share such a thoughtful review, Ronnie. We're so glad our team could help resolve your prescription mix-up and that you've been enjoying the comfort and quality of our lenses. We also really appreciate your honest feedback about the look of the lenses. Every eye is unique, and factors like eye color, lighting, and facial features can affect how a lens appears. Thank you for giving Moody a chance and for continuing to choose us. Your support truly means a lot🫶
Reply from moodylenses
Evelio, thank you for taking the time to leave us a review^^ We're so glad your experience was easy and efficient from start to finish. We truly appreciate your support and hope to see you back again soon.
I literally LOVEEEEEE these lenses
I literally LOVEEEEEE these lenses. They feel so comfortable and look amazingg!!
11 May 2026
Unprompted review
Reply from moodylenses
We LOVE hearing this, Giuliana 🥹 We're so happy to know the lenses are both incredibly comfortable and give you a look you love. Thank you for your amazing review and support. We can't wait to have you back for your next pair💖
Obsessed!!
Obsessed! I ordered the amber contacts with international shipping to sydney and it came within 5-7 business days and didn't cause any sort of irritation.
8 May 2026
Unprompted review
Reply from moodylenses
Jonah, we're obsessed that you're obsessed! 🤭 We're so happy to hear your Amber lenses arrived quickly in Sydney and stayed comfortable. We truly appreciate your support and hope you continue loving your Moody lenses✨
I’ve been using moodylenses for about…
I’ve been using moodylenses for about three years now, and they’re fantastic! When my contacts were lost during delivery, the customer service was incredible. They immediately arranged a new delivery and promptly answered all my questions and concerns. Thank you so much! I highly recommend moodylenses.
8 May 2026
Unprompted review
Reply from moodylenses
Thank you for being with Moody for the past three years, Ruth. Your continued trust and support truly mean so much to us. We're especially glad we could help when your package was lost in transit and that our team was able to get everything sorted for you. Thank you for your recommendation, and we look forward to serving you for many more years to come 🤍
Love all your lenses and customer service!
Love all your lenses! So many compliments! And, your customer service is excellent! I had trouble with my order and it was fixed very quickly using WhatsApp. Thank you, thank you, thank you💕
8 May 2026
Unprompted review
Reply from moodylenses
Kat, thank you so much for your kind words. It makes us so happy to hear you've been receiving so many compliments on your lenses 💖We're also glad our WhatsApp team could quickly help resolve your order issue. Thank you for your trust and support, and we can't wait to have you back again :D
I placed an order with MoodyLenses on…
I placed an order with MoodyLenses on April 9th (Order #77341), and the tracking shows that it was delivered and even marked as “collected.” However, I never received the package.
I contacted the postal service, and they opened a case. They have clearly stated that the sender must follow up from their side, as they cannot proceed further without the sender’s involvement.
I have reached out to MoodyLenses multiple times via email but have received no response at all. Being left without both the product and any form of customer support is extremely frustrating.
At this point, I am forced to escalate the matter further through my payment provider.
Based on my experience, the lack of customer service is unacceptable, and I would not recommend ordering from them.
22 April 2026
Unprompted review
Reply from moodylenses
Hi Kirin, we’re really sorry for the frustration this situation has caused. We’ve checked the email address used during checkout, including our spam folder, but unfortunately we could not find any email from you there. Please reach out to us on WhatsApp via our Contact Us page so we can assist you further and properly look into this case with you.
Great contact lenses
Great contact lenses ! So comfortable and variety colors of choices. Shipping is super fast. Love!!
6 May 2026
Unprompted review
Reply from moodylenses
Quyen Le's, thank you for your wonderful review^^ We're so happy to hear you're enjoying the comfort of our lenses, the wide variety of colors, and our fast shipping. Your support means so much to us. We can't wait to help you find your next favorite pair 🫶
This was my first time buying from them…
This was my first time buying from them and I have to say the lenses I got are really comfortable. I got the Silicone Hydrogel because they are breathable and it’s 100% comfortable. I really wish they can have yearly contact in that same made but they don’t. I will definitely buy them again and it didn’t took that long to arrive. Probably a week or two? Definitely worth the hype.
5 May 2026
Unprompted review
Reply from moodylenses
Vspr, thank you for choosing Moody for your first order :D We're so happy to hear you're enjoying the comfort and breathability of our Silicone Hydrogel lenses. We also appreciate your suggestion for yearly lenses made with the same material. We'll be sure to share your feedback with our team. Thank you for your support, and we look forward to your next order💜
Reply from moodylenses
Hi Affra, thanks for the honest feedback 😄 Glad to hear you found the lenses comfortable and liked the colors. We’ll keep working on improving, and hopefully the next pair will impress you even more.
Reply from moodylenses
Hi Mariam, we understand how worrying it is when a package can’t be located. Please send us a message on WhatsApp via our Contact Us page with your email address and order number so we can check the delivery status and assist you further.
I have tried to cancel my order twice and received NO response! Order #801219
I have tried to cancel my order twice, immediately after ordering and have received NO response.
There is no tracking information, or delivery estimation window.
I want to cancel and I want a refund.
ORDER #80219
19 April 2026
Unprompted review
Reply from moodylenses
Ana, we’re truly sorry for the delayed response and the frustration this caused. We recently experienced a high volume of email inquiries, which slowed some replies, and we sincerely apologize for that. We’ve already assisted you on WhatsApp and your order has been canceled as requested. The refund process has also been arranged accordingly.
The customer service is excellent
The customer service is excellent. The lenses arrive in a timely manner, are very comfortable and breathable (especially the breath series). Their colors are also very natural. My favorite colored contacts. I use the dailies.
2 May 2026
Unprompted review
Reply from moodylenses
Thank you for your wonderful review, Abir! We're so happy to hear you're enjoying our daily lenses, especially the Breathe series, and that you find them comfortable, breathable, and natural-looking. It also means a lot to know our customer service and delivery have met your expectations. Thank you for your continued support and for making Moody your favorite colored contacts 🤍
I love the lense so much
I love the lense so much, the color to staring🫶🏻
30 April 2026
Unprompted review
Reply from moodylenses
Hi Mo, thank you for your lovely review! We're so happy to hear you love the lenses and that the color gave you such a stunning look🥹We truly appreciate your support and can't wait to help you find your next favorite pair 💜
Good price
Good price, fast shipping with accurate tracking, quality lenses.
28 April 2026
Unprompted review
Reply from moodylenses
Hi Tiff, thank you for your kind review! We're delighted to hear you were happy with the value, fast shipping, accurate tracking, and the quality of our lenses. We truly appreciate your support and hope to see you back again soon 😊
Beautiful contacts and excellent customer service.
I love these contacts-they are beautiful and I love the selection.
I accidentally entered the wrong shipping address, but customer service fixed it immediately. I’ll definitely be ordering again.
27 April 2026
Unprompted review
Reply from moodylenses
Katherine, thank you for your wonderful review! We're so glad you love the lenses and our selection, and we're happy our team could help update your shipping address in time. It means a lot to know you'll be ordering with us again. Thank you for your trust and support 🤍
I did not received my order and i already paid for it
I did not received my order that i paid for nor any notification that my order is on the way
Or it was delivered.
25 April 2026
Unprompted review
Reply from moodylenses
Hi Loi, we’re sorry for the worry this caused. Your package is currently on the way, it will reach you soon. For US orders, standard delivery takes around 9–16 days. If you’d like further assistance, feel free to message us on WhatsApp (via our Contact Us page) with your order details.
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