mood.london Reviews 

552
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and attentive staff members for providing wonderful recommendations, personalized guidance, and making every single store visit genuinely enjoyable. Consumers also love the diverse range of sophisticated, unique fragrances, noting that the delightful scents smell incredible and stay fresh throughout the entire day. Some reviewers were not happy with product longevity, reporting that certain fragrances fade rapidly or fail to last as long as initially promised. However, some customers also noted frustrating difficulties communicating with customer support teams when attempting to resolve complaints regarding faulty or damaged items.

What people talk about most

Product

Customers had positive experiences with product, often praising the unique, luxurious, and long-lasting... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising team members for their... See more

Quality

Users describe positive interactions with quality, noting that the fragrances feel luxurious, distinctive,... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members who are... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising staff members for being very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pedro and Faris at shepherds bush Westfield Mood London kiosk were very friendly and helpful. Provided great customer service and were patient as well. On top of that even gave me some samples as gift... See more

Company replied

Rated 5 out of 5 stars

Purchased the Toffee Leather in 150ml the other day. Always impressed with the quality of products, I think I’ve gone through each fragrance and oil and have yet to find another company that does it... See more

Company replied

Rated 5 out of 5 stars

I bought an oil perfume from Mood at Brent Cross Shopping Centre today, and Dhvani made the experience genuinely enjoyable! She was bubbly, professional, very knowledgeable, with a great smile and... See more

Rated 5 out of 5 stars

Visited the Cardiff kiosk today. I have to say there was a gentleman named Callum who works there who helped me find exactly what i was looking for. He presented well and his manners are something I d... See more

Company replied


4.4

Excellent

TrustScore 4.5 out of 5

552 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(552)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently purchased a few perfume oils…

I recently purchased a few perfume oils from your Milton Keynes City Centre store, and I just wanted to say how impressed I am with both the fragrances and the overall experience.

I bought White Oud, Rhubarb & Cognac, and Raspberry Oud, and I must say the quality of the oils is truly exceptional. Each scent has its own beautiful character, but what amazed me the most was how well they blend together. I experimented by layering the three fragrances, and the result was absolutely stunning, rich, smooth, and incredibly unique.

The White Oud adds a deep, elegant warmth, the Rhubarb & Cognac brings a bold and slightly sweet sophistication, and the Raspberry Oud gives a fresh fruity touch that ties everything together perfectly. The combination creates a scent that feels luxurious, distinctive, and long-lasting throughout the day.

It’s rare to find fragrances that not only smell amazing individually but also complement each other so beautifully when layered. I’ve already received several compliments since wearing them.

Thank you for offering such high-quality perfume oils and for the great service in your Milton Keynes store. I’ll definitely be coming back to explore more of your collection.

Warm regards,

Temitope Ettu.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great projection!

I loved the range and how it projected. I already own a few and I can whole heartedly say this is one of my favourite brands. I can definitely see this brand grow and loved by so many more people.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

There was an issue with the condition of the items I ordered. They responded very quickly and made it right by sending a new gift box and a sample perfume oil. Tops for customer service.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The oud perfumes I ordered smell…

The oud perfumes I ordered smell incredible. Each spray lasts for a day or two and it’s very high quality. It reminds me of the ones that I bought from Dubai. Don’t hesitate to buy them they genuinely smell amazing and are strong and long lasting 🖤

21 February 2026
Unprompted review
Rated 5 out of 5 stars

The experience was amazing and…

The experience was amazing and excellent. Your staff at Mood London are always welcoming and energetic.
I will definitely recommend this business to everyone who is interested in investing in new perfumes.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service.

First class service.
I was walking past at Battersea Power Station today and was stopped by Sara. I hadn't any intention of buying fragrance and if I'm honest hadn't heard of Mood London. Sara persuaded me to try some of their scents and I agreed. I am a fan of high end fragrance now, so I was sceptical. I have never bought fragrance from a stand alone unit before. Sara questioned, listened and duly advised in such a professional and caring manner. I ended up loving and buying myself Raspberry Oud, it's really up there due to it's uniqueness and presence. So glad I met Sara today and she stopped me. I'll be sampling other Mood London fragrances in the near future.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

One of the best all time fragrances…

One of the best all time fragrances always on my perfume stand …. I discovered Mood whilst shopping in Birmingham, always long lasting and smell divine ….. I am always stopped and asked what I am wearing, no matter which one I am wearing!

Great online service as well ….. would always recommend. ❤️❤️

1 March 2026
Unprompted review
Rated 5 out of 5 stars

The fragrances are absolutely gorgeous

The fragrances are absolutely gorgeous. Every time I wear my oude someone comments on how lovely it smells.
The products are stylish and classy so make wonderful gifts. I've gifted my daughter and sister, now both regular users.
My favourite room sent too.

2 March 2026
Unprompted review
Rated 4 out of 5 stars

Good products

I have had a few products from Mood namely atomisers. They have been very good beautiful products which smell lovely and last.
I decided to buy some oils, which came well presented. I expected those to be stronger and last longer. To be fair two of them seem to last the day, the third Juniper Zest does not in fact after a couple of hours I can smell no trace of it. I am not sure if that is the same with the atomiser version.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

The best perfumes around, lasts all day

The presentation is brilliant, great branding and packaging - ready to be gifted to your loved ones or yourself
More importantly, the scents are all great. I have never had some many compliments and they last all day. Exactly what you need!

15 December 2025
Unprompted review

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