Like the last person I don’t often write reviews but I was really pleased with the whole order process and great messaging. The gift was delivered much earlier than anticipated and was lovely. I thin... See more
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Cannot praise Monty & Ridge enough. I ordered hampers for a corporate event and they were beautifully presented with a lovely selection of sweet and savoury treats, all the winners loved them! H... See more
Recently had to contact after order not being received. Order placed during Christmas rush and has gone awol in the meantime. Gemma was fabulous, so willing to help and 1st class support to the custom... See more
Incredible small business with plenty to offer for people of all ages and needs. Lovely lady behind it all who works insanely hard to make others happy. Would recommend to anyone and everyone, have an... See more
Company details
Written by the company
Monty&Ridge - the gift of adventure! Inspired by the outdoors, we make hampers for everyone, from wine and champagne, and chocolate and coffee, to cycling and swimming, and mindfulness and self care. So many gifts are just 'stuff' - stuff that sits on the shelf, stuff we didn't really want, stuff that we wouldn't have bought for ourselves. But gifts can be so much more than that. They can be inspiration, a tool, a kit to help them take some time for themselves, to do something a little different, exciting, or unusual. Help them to step away from the chaos of normal life to relax, savour, re-energise and enjoy, by using the contents of a Monty&Ridge hamper. Our gifts are designed to be sent directly to the recipient, with a handwritten personalised note included in every box. Come and see what makes us different!
Contact info
United Kingdom
- gemma@montyandridge.co.uk
- montyandridge.co.uk
4.7
Excellent
102 reviews
No recent history of asking for reviews
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Excellent service!
I ordered a ‘hug in a box’ for a friend and she was thrilled with it. It arrived in good time. I also forgot to write the note when I placed the order and emailed Gemma, she came back to me quickly despite it being around 10pm and added it to the order for me. Excellent customer service. Will definitely use them again.
22 April 2022
First rate customer service
First rate customer service, response almost immediate even though message was sent in the night. My gift recipient loved the gift and it really cheered them and their family up as they were suffering from COVID, the man of the family bagged the eye masks, so seems to make a great gift for anyone. I would definitely use again - the prices were possibly a little more than other sites doing the same type of thing, but this is a small and independent business which I think deserved support. Plus the quality could be very different. I would order again, hopefully for myself this time! I paid extra for quicker postage, and it was super quick and maybe not necessary.
20 April 2022
I love Monty&Ridge
I love Monty&Ridge, the products, the service, the convenience - what's not to love?! A good variety of gift contents and I have sent a few now, would be very happy sending one to myself! Thank you!
19 April 2022
Quick delivery
Quick delivery, recipient was delighted, and it was a great surprise to her as we didn't have to say 'watch out for a parcel' as it went through the letterbox.
14 February 2022
Brought as a birthday present for a…
Brought as a birthday present for a friend, she loved it. Easy to order, quick delivery. Excellent service. Thank you
2 February 2022
Fantastic service - great products
Fantastic service. Coupled together with a great selection of products, this is definitely a site I'd use again!
1 February 2022
Lovely gift
Lovely little ‘thinking of you’ type present which was perfect for a letter box delivery. Lovely products (I’ve been told as it wasn’t for me!) and delivery as expected. Would use again!
13 January 2022
Lovely product and helpful service
Very helpful service..wanted to upgrade at short notice to next day delivery and managed without any problems. Lovely product..my friend was very happy with the pack.thsnk you.
7 January 2022
Excellent service
Excellent service. Easy ordering, quick delivery and lovely product. Thank you M&R.
5 January 2022
Excellent personalised service
Excellent personalised service. Lovely gifts which came beautifully packaged with a hand written note for that personal touch. We ordered the vegan letterbox for our team and they absolutely loved them. Thank you!
23 December 2021
10/10 excellent service
10/10 excellent service. Can’t believe the speed my friend received her gift from when I ordered, especially at Christmas time.
My friend loved her gift & is looking forward to using it all.
23 December 2021
Unprompted review
Excellent customer service!
I loved how Gemma emailed as soon as I placed the order to check a couple of details and make the product better for me. Excellent customer service!
7 December 2021
My only concern is the length of time…
My only concern is the length of time it took before I received my items. Compared to other companies this side of their business needs reviewing.
22 November 2021
Reply from Monty&Ridge
Hi, we're so glad you love your items, George, and that the only thing not satisfactory was the delivery time! Thank you so much for your feedback. We make it really clear on the website the lead time for our items, and currently we are exceeding these by at least 24 hours in every case. The length of time it then takes to arrive with you is dependent on the delivery option you chose. We offer an economy delivery in order to give customers the choice of a cheaper option (which takes longer), and customers can also choose to upgrade if necessary and they need their items more urgently. Obviously, if items don't turn up, we will do everything in our power to help, albeit allowing for a specified window of 'benefit of the doubt' where untracked delivery has been selected by the customer and we therefore do not know where the parcel is.
Had you got in touch with us about a lost or delayed parcel at the time, we would have done everything we could to help you. Best wishes,
Gemma
Fast service!
Great efficient service, good value for money and perfectly as described.
22 November 2021
The service was very good and there was…
The service was very good and there was no problem in amending my order when I made a mistake on the address. The order was delivered promptly and much appreciated by the recipient.
12 November 2021
Not particularly good contents
Not particularly good contents, and the message was not sent with contents so the persons whom
It was sent to didn’t know who it came from.
Not very satisfactory all round.
1 November 2021
Reply from Monty&Ridge
Hi June - oh no! We're so sorry you're disappointed. We are always more than happy to receive feedback and love it when our customers reach out to do so; we fulfilled your order as requested with the item that you asked for. We do ask all customers to reach out to us where they are unhappy so we have a chance to resolve it for you - unfortunately you did not do this as we would have loved the chance to try and help.
The parcel that was sent included the exact contents that were in the image and description of the item you chose.
Further to this, you did not write a note to be included, and therefore we did not include one. We would, of course, have written this out for you and been very pleased to do so, had you written one.
Have a lovely week.
Best wishes,
Gemma
Amazing Birthday Pamper Hamper
I ordered a pamper set for our Daughters Birthday it wasn't untill after I sent the order I realized it would not get to Our Daughter in time. I emailed customer support and explained my mistake Gemma was amazing and sorted out the correct delivery for me. Gift arrived in time and was absolutely amazing, such beautiful items and packed so well, truly Gemma went the extra mile for me so Our Daughter had Her Wonderful Birthday Paper Gift on time. Thank You so much Gemma
12 October 2021
Unprompted review
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