Montway Auto Transport Reviews 

Very great service. I received my vehicle in less than 24 hours. Very pleased

Montway Auto Transport is a total scam. DO NOT USE THIS SERVICE. We contracted to have a car transferred from California back to the Midwest. We booked over two months in advance. Montway gave us a fiveday window in which they were going to pick up the car. We had a certain date the car had to be picked by. They gave us a five day window prior to the target ate. We were supposed to receive an e-mail within the five days in which the car was going to be picked up. They never contacted us by email or by phone to arrange for pick up. During the five-day window, daily calls were made to Montway to check on the status. “We elevated your status to urgent” . . . “We will have some one to pick up the car, we can assure your” . . . “Could your drive the car to Los Angeles, so we can pick it up there” (that was over three hours away) . . . “We have elevated the status to critical”. Then nothing!. All customer services representative had foreign accents with very broken English.
Here’s the scam. On the final day the car could be picked up, two calls were made to customer service. Finally, the female customer service representative said, “If you pay a premium and upgrade your service to the premium level, we can assure you we can transport your car in two days. This was past the five day window.
That’s the bait. They fail to get someone to transport the vehicle during the five day window and then when the client is desperate to have the vehicle transported, somehow they supposedly can find someone to do the transport the vehicle. Of course you have to pay the premium service when you are in a bind. We found an honest company instead STAY AWAY – REAL SCAM -Use a more reputable company.

A great experience Los Angeles to Tenneesee they are honest respectable company my second ship car experience and they are wonderful team thanks for all your help 🏦🏦🏦

Very professional, fair pricing, on time and kept a great line of communication.

Here's the bottom line: Montway is a transport company that subcontracts the actual transport of your car to another company, called a "carrier". If you get a reputable carrier, things might go fine. But if you get a non-reputable carrier like I did, you might never see your car again.

I hired Montway to transport my Audi Q3 from California to Pennsylvania for a cross-country move. They picked up my car on July 24, 2026 with an estimated delivery date of August 3-4.

On July 31 I received an urgent email that my car would be delivered that night between 8-9 pm. I waited for the car to be delivered, but no one arrived. No one answered my calls over the weekend, or all day Monday. It's impossible to get through to a person. And when you do, they all speak with a heavy Russian accent.

I was not able to reach a live person until Tuesday August 4 when I was told that my delivery address was "outside of the carrier's delivery zone" and that my car had been dropped my car at a "yard" in Philadelphia, which is about 2 hours from my home. They could not (or would not) confirm an address and so I could not retrieve it. I did not know what to do.

Late that day, I emailed Montway's executive team (listed on their website) an urgent email in addition to the customer service, safety and info emails. No one responded. At this point, I feared that my car was stolen and I filed a dispute with my credit card for the shipping fee ($1909). I then called my insurer and my loan company for guidance. They suggested contacting the local police and filing a stolen vehicle report.

The next morning, Wednesday August 5, I received a call from a "supervisor" at Montway who said that she was sorry for the situation. She would locate my car and find a local carrier to deliver it to my home as contracted. She assured me that my car would be delivered by the next day, Thursday.

By late Thursday, no one had called to inform me of the delivery and I could not reach anyone again. I decided to go to the police and file a report. The officer was very helpful and took my concerns very seriously.

On Friday August 7 (today), Montway's "supervisor" called me to tell me that my car would be delivered by 12pm. I spoke with the carrier's driver and he also said that he would be at my home by 12. I am leaving work and on my way to meet them there now.

I'm not sure if I will actually get my car back, but this is the closest I've come to actually getting a person on the phone who can confirm the delivery.

Needless to say, DO NOT HIRE THIS COMPANY. This has been a very complicated, scary and needlessly difficult experience. You'd be better off hiring a college student to drive your vehicle door to door and then offering a flight home than hiring Montway and their ring of criminals. Look them up on Reddit. I'm not the only one who has had this experience.

UPDATE: My car was finally delivered on a flatbed truck on Friday afternoon 8/7.

This is, without question, the worst auto transport broker service I have ever used.

My shipment was extremely straightforward. I placed the order and paid the required amount. After my order was assigned to a carrier, I received a receipt stating that $229 would be charged to my card. Without any notification, explanation, or approval, that amount was later increased to $359.

My shipping instructions were also very clear. I set my first available pickup date as August 1 and explicitly requested delivery no earlier than August 11 because I did not have a flight to my destination before then and had no one available to receive my vehicle.

This broker (Montway) failed to communicate this critical information to the carrier (driver).

When I spoke with the carrier, he informed me that he had never been told about the delayed delivery request and was planning to deliver the vehicle immediately after pickup. Because of the broker’s failure to relay basic instructions, I was forced to spend an additional $459 to arrange third-party storage for my vehicle for a week. That expense was entirely avoidable and was caused solely by the broker’s lack of communication.

What made the experience even worse was the complete lack of customer service. Between July 31 and August 5, I called approximately 15–20 times, used the live chat repeatedly, and continually requested to speak with a dispatch supervisor or manager to resolve the issue before delivery. My requests were ignored.

A supervisor finally contacted me on August 4 (the day my vehicle was supposed to be delivered). By then, the damage had already been done. Reaching out after your mistake has already cost your customer hundreds of dollars is not customer service.

A broker’s entire job is communication and coordination between the customer and the carrier. This company failed at both. Their mistakes directly cost me hundreds of dollars, and their customer support was essentially nonexistent until it was far too late to make any difference.

I strongly recommend that anyone considering this company look at other brokers before booking. The broker is the company responsible for coordinating your shipment, communicating your instructions, and resolving issues when they arise. If they fail at those responsibilities, as they did here, you are the one who pays the price.

⭐☆☆☆☆

My experience with Montway was extremely frustrating. Keep in mind that Montway is a broker, they don’t actually transport your vehicle but assign it to another company. In my case, my car was picked up by Horizon Star LLC on July 17 at 9 PM for transport from New Jersey to San Diego, with an estimated delivery of July 27–29.

I had a GPS tracker on my car and noticed it sat parked in Pennsylvania for days without moving. I repeatedly contacted both Montway and Horizon Star for updates, but all I received were generic responses with no real information or assistance.

The delay stretched to 19 days, forcing us to rent a car and spend hundreds of dollars more than expected. To make matters worse, when my car was finally delivered, the driver told me he had to jump-start it because it wouldn’t start.

Overall, the lack of communication, transparency, and customer support made this a very stressful experience. If you want to avoid unnecessary headaches, I recommend looking elsewhere or working directly with a carrier instead of a broker. Based on my experience, I cannot recommend Montway or Horizon Star LLC.

The cost was very competitive and better than most. The contractor Montway used was good at coordinating the pickup, however after the pickup we were in the dark on deliver status. The site updates stated it would be there two (2) days prior than it was delivered. Unable to contact contractor for update. When they did call about the deliver they did not contact me but the secondary number. Mild damage to car which they discount since it was a easy fix. Their vehicle left a big puddle of oil on the road in front of our house. The end result was my car arrived in a good state outside the mild damage.

My daughter is moving to college and we were planing to transport her car using Montway. The idea was for her car to get there a few days after she moved in.
Pick up never happened. Every time we tried to call for updates we only got responses from jerks…. Yes, they are real jerks. They do not seem to be a real company. It was very strange.
We had to cancel and find other options

Our experience was not good: they are not well organized, customer service is from dudes that act like jerks (even on chats). Carriers and pick up schedules are not well planned. If you are going to use their service, have low expectations and be super chill about schedules and timeframes. Otherwise you will struggle with these jerks.

We had a great experience with Montway auto transport. We needed to have a Toyota Camry brought out from the East Coast to California and I found Montway based on a suggestion from ChatGPT, which was in turn based on reviews it had aggregated from online.
To be honest I was expecting to encounter some form of hassle but I never did.
I’ve read reviews on here that said it was difficult to get human support but I don’t know why those people had that experience because I had to call them about a half a dozen times with different questions and I got a human being who answered my questions clearly and succinctly every time. Yes they have an AI chatbot that was never able to help me with anything but it only took 30 seconds to get past it to a person so that was never a problem for me.
There were no tricks to their pricing, they were totally flexible when I changed the pick up location to a completely different state and didn’t charge me any more for the change. The driver was fantastic and really worked with us to coordinate pick up and drop off. The drivers are private contractors so I can’t say if they are all equally good but our guy (Jay) was great. I would for sure use this company if I had to transport a car again.

Currently I have not received my car because the driver lost my key fob. Everyone keeps stating they will look into it and call me back no call backs . After this review I received a call from a supervisor Nadia who assisted me with the issue. The shipping company made it right by contacting the dealer and replacing the key FOB. This is the level of service you expect !

Dallas, Texas to Indianapolis, Indiana, Montway delivered my Honda Civic in 7 days after I purchased it from a Copart auction. $949. This price was comparable to every other delivery company. However, the customer service was excellent. I spoke to at least 4 different people at Montway and they were all helpful and pleasant

If you want a bike shipped in a timely manner, this is NOT the company to use. When I booked Montway and gave the rep, Harry, the pick up address and the drop off address, he assured me that I could expect 7 -10 business day for pick up and delivery. Sweet! Nothing was further from the truth. Booked on July 6th, and got a call on July 30th that the bike would be dropped off August 7th….a month. It was at that point that I grabbed a trailer and went and picked the bike up at a holding warehouse two hours from my house. They continually change the “estimated delivery date”. If you do for some reason have to ship a bike I STRONGLY encourage you hide an air tag. After it finally got picked up, My bike was riding around in the back of a regional box truck (think U-Haul) for 8 days….like literally actively moving around North Carolina, then sitting at a dispatch hub for another 8 days, then trucked North and sat at another hub where I finally had enough and went and picked it up. Had they told me a month, I would have just gone and grabbed it my self. They will tell you anything to get you to book.

The Best!….professional, punctual, polite….all around great!

I booked an order for my vehicle to be transported from PA to ND for $2229. They said they would charge me $229 and ended up charging me $579. I paid for the enhanced insurance as well which was $70. The first truck driver had mechanical issues the day before pick up and the company booked a new driver to pick my car up several days later which was outside the initial pickup window. Again, two days before pick up the driver had mechanical issues and the new pickup was not scheduled for several more days. It was at this point we decided to cancel our car being picked up we went with another company. They said they would provide a full refund including the insurance and have only refunded the deposit. They ended up give back the $70 insurance after having to call back multiple times. We had to fight being transferred multiple times. This is disappointing for what is supposed to be one of the higher rated car moving companies.

I used Montway to move my vehicle plus miscellaneous items inside from Kansas to Washington. Once a got a human, I was able schedule the trip. The company which provided the service was the second company contacted by Montway. The pickup was a day late and I assumed it was due to a horrific storm that hit the Midwest. It was delivered after a short stay in Denver. I have no complaint. Weather problems have been occurring all over the US. The driver got black grease on the inside of my car.

I've used Montway many times, each time it got worse. Now it is so bad that the public has to be made aware. The right hand doesn't know ( or care) what the left hand is doing. They are incompetent and should avoided.
They picked up car in Florida on July13th....the truck broke down and the car truck ended up 2 hours north of where it was picked up. They promised quick action but it took 7 days for Montway (a trucking company!) to find another truck. No communication, promises to call the next day were made by supervisors (" to call the next day") never happened. Due to this foul up, supervisor promises of discount were made ( which I didn't ask for ...but deserved) never happened.
VERY AGGRAVATING - FRUSTRATING .
AVOID DOING BUSINESS WITH MONTYWAY

Montway's response misses the the point..I felt they were inept and had a poor compony-wide attitrude about fulfilling their obligations .
FIRST they are a trucking company (a trucking company!) and couldn't find a truck to continue the delivery.??..it took 7 day.
SECOND Communication wise ..no one gave a damn... the right hand didn't know what the left was doing.
THIRD ( and definitely last) A supervisor, realizing the incompetence, promised a discount ...never happened.
This wasn't my only bad experience with Montway...I was a fool to have used Montway again.
When you read Montway's responses to other critical reviews (touting how big, popular and wonderful the are) keep in mind that these bad reviews represent 16 % of the total, meaning that one out of 6 were very unhappy,
Do you want to be one of those "ones"?

At first, I was gonna go with a cheaper company because I was looking for a deal but upon further research of the company I was going to go with, I started to have doubts. So I did my due diligence, researched and read many different reviews on companies. This one by far stood out from the rest upfront about cost about sticking to the pick up and delivery times and no hidden fees or schemes. Driver was respectful, caring and careful transporting my vehicle. I honestly have nothing bad to say, it was all good. I had even let them know that if it could arrive sooner, it would even be better and that’s exactly what happened and I was communicated through it all did not skip a beat. No doubt in my mind I will recommend. Montway Auto Transport to anyone looking to transport a vehicle. Thank Montway Auto Transport.

SCAM! Just like everyone says. They quote you one price. You put down a deposit and then all of a sudden the prices goes way up. I thought I could trust them, called for quote and specifically asked if the quoted number was correct. Gave my credit card on the phone. And boom. Bill comes in way way higher. Spoke to 2 supervisors. They do not care

The truck driver. Exacting, careful and efficient. Service was exceptional. One needs to wait until truck driver is selected for one's car pick up. Everything ran smoothly!