Montway Auto Transport Reviews 

Oramas transportation ended up being the carrier. Great communications all the way and delivered 2 days earlier than expected on a coast to coast transfer.

Great service.

I would strongly encourage any consumer considering Montway as a broker for vehicle transportation to avoid this company at all costs.

After paying several thousand dollars to have our SUV transported from the Midwest to Hawaii, we were left with a four-month battle over more than $18,000 in estimated vehicle repairs. Montway operates as a broker, but what customers should understand is that Montway selects the carrier, gives customers virtually no meaningful input in that selection, and then provides remarkably little support when something goes wrong.

Montway selected Spark Prime Logistics to transport our SUV. Within two days of taking possession of our vehicle, a fire involving another vehicle being transported on the same carrier occurred. Our SUV was subsequently involved in an accident in Arizona. The carrier then transported our vehicle across state lines to California, where it remained for more than two weeks. We were never notified of the accident, the damage, or the apparent repairs. We knew absolutely nothing until our vehicle arrived in Hawaii.

Upon receiving our vehicle, we discovered that the rear hatch, bumper, and interior panels had been replaced without our knowledge or consent. The company's before-and-after bills of lading documentation substantial supports changes in the vehicle. We were left trying to piece together what had happened to our own car.

Thanks to tracking technology, we had already noticed our vehicle's location stalled at a lot in California. We began contacting Montway for answers, and that is when the company's lack of accountability became even more apparent. After collecting our payment, Montway became nearly nonexistent. Countless calls were disconnected, reaching management was practically impossible, and promised updates repeatedly failed to materialize. When the few updates were provided, they were inaccurate. Associates would assure me that someone would provide information within 24 hours, only for that deadline to pass without a response. Montway failed to provide accurate, timely information about our vehicle or meaningful assistance in obtaining information from the carrier it selected.

When we requested photographs to verify our vehicle's condition, Montway obtained only TWO photographs, both showing the front of the vehicle with concerning condition. Despite repeated requests for photographs of the entire vehicle and the damaged areas, Montway never obtained or provided them. After discovering the extent of the damage and apparent replacements, we requested communications between Montway and Spark Prime Logistics relating to our vehicle and claim. Montway failed to provide those communications as well.

Montway's failure was not simply poor customer service. Its failure to maintain effective communication with its contracted carrier, obtain basic documentation, and keep us informed left us completely in the dark while our vehicle was involved in an accident, transported across state lines, and parts replaced without our knowledge. We paid Montway to coordinate this shipment, yet we had to use our own tracking technology and spend months pursuing answers about what happened to our property.

Montway's lack of communication, transparency, and accountability raises serious questions about the quality of its brokerage services and their creditability. Be aware that when things go wrong Montway becomes nonexistent, distancing themselves from the issue and making the consumer complete all negotiations, research, and documentation alone.

Absolutely unacceptable! If I could give Montway Auto Transport zero stars, I would. My son shipped his car from Las Vegas, and it is now a full 14 DAYS past the promised delivery date, and we still do not have the vehicle.
Instead of providing real solutions, they just keep feeding us unbelievable excuses about a "breakdown." A 14-day delay because of a breakdown is completely unheard of and entirely unacceptable here in the US! The sheer lack of respect, communication, and professionalism from this company is infuriating. They take your money, leave you completely in the dark, and string you along while holding your property hostage.
This has been an absolute nightmare for my family. Do not trust them with your vehicle. Save yourself the stress and hire a company that actually respects its customers and honors its commitments.

I wish I can give minus 10 feedback , paid own Oct 20 2026 for Oct 23 pickup (Seattle -> Chicago). Today is 31 , no pick up , no follow up calls and update . I have travel to the destination coming up and was expecting car to be there. They don’t cancel order and keep the money as well - or ask to follow a process for cancellation. Completely useless support and I am still waiting for the pick up . Before paying - confirm if they can even deliver it

Do not use this company! They delivered my vehicle four days late! There is no one to talk to except an AI agent. Their communication is horrible. They left my truck in a storage yard for five days after they picked it up. Them blamed weather and road conditions for being late. They pass your vehicle off to multiple carriers while they pocket 30% of the cost. Find a carrier and go direct. Better service and communication.

Order #3459968
I hired Montway Auto Transport to ship my vehicle
(2022 Mercedes-Benz GLA) from Las Vegas, NV to Charlotte, NC. The vehicle was picked up on Tuesday, October 13th, with an agreed estimated delivery date of Sunday, October 18th at the latest.
To date, they are already 13 days overdue and the vehicle has still not been delivered. The only response I have received is that the carrier's truck broke down. I understand that unexpected breakdowns happen, but the complete lack of management, proactive follow-up, and solutions from this company is unacceptable. There is no clear delivery date or commitment, and communication has been poor.
I do not recommend using this service if you need your vehicle delivered on time or if you expect professional handling during unforeseen delays.

From the time of booking to delivery everything went smoothly. Customer communication from driver was stellar and I was updated on arrival time periodically throughout the trip. The driver was responsible, courteous and professional. I highly recommend this company as they are trustworthy and true to their word.

Montway offered the best price out of all the companies I compared, and one thing I really appreciated was that the quoted price never changed! There were no unexpected charges or last-minute price increases, which was a huge plus.

The actual transport company, Golden Lion, was absolutely outstanding! The driver was professional, punctual, and extremely communicative throughout the entire process. He truly went above and beyond by delivering the vehicle to the dealership after hours, safely leaving it there overnight, and even going across the street to place the key in the dealership’s designated drop box. That level of customer service and willingness to accommodate the delivery circumstances deserves recognition. Golden Lion made the actual transportation experience seamless, and I couldn’t have asked for better service!

My only frustration was Montway’s communication leading up to pickup. Although I understood that assigning a driver could take 3–5 days, I was initially told it would likely happen much sooner. Unfortunately, several days passed without any proactive updates. Every time I reached out to check the status, I received generic responses with no real information about when a driver might be assigned.

What was particularly frustrating was that after I finally called and mentioned I was considering another company, a driver was assigned within an hour for same-day pickup. Considering the vehicle was only traveling approximately two hours away, I had hoped the process would be a little smoother.

Overall, I’m giving Montway 4 stars because the price was unbeatable, the original quote was honored, and Golden Lion provided exceptional service. I would absolutely recommend Golden Lion and would consider using Montway again. However, Montway could significantly improve the customer experience by providing more transparency and proactive updates during the dispatching process.

With better communication from Montway, this easily would have been a 5-star experience!

Nothing has been accurate about their ads or customer service." I had to:
give them my charge card front early on October 20th, was told to have the car which I told their person that it was ready, he stated and their emails state 1 - 5 business days. Nothing has been accurate. Tonight when I finally got someone from Montway on a chat, I was first told the order was on hold and secondly their best people were searching for a carrier. I only live two miles from I-40/ I-26 which both lead to I-95.
Best of customer no service.

My vehicle was picked up on October 8th and was scheduled to be delivered by October 21. When I requested a quote, I explicitly informed Montway that I would be traveling on October 23 and needed my vehicle delivered before then. I was reassured that the vehicle would arrive before my departure, and I relied on that commitment when arranging the shipment.

After the vehicle was picked up, I received no confirmation from Montway that the pickup had taken place. I had to contact the person who handed over the vehicle myself to verify that it had been collected. Following pickup, I received no updates from Montway, the driver, or the dispatcher regarding the status of my shipment.

On October 19, after receiving no communication, I contacted Montway myself and was told that my vehicle was still expected to be delivered on October 21. I followed up multiple times seeking updates, but my final email went unanswered.

On Thursday evening, October 22, I finally received a phone call offering delivery either within an hour, at approximately 8:30 p.m., or the following morning between 9:00 and 11:00 a.m. Neither option was workable, and I had already clearly communicated that I would be traveling on Friday, October 23, and could not accept delivery on or after that date.

As of October 23, my vehicle has not been delivered. I remain without reliable information about its current location, when it will be delivered, or what Montway intends to do to resolve the situation.

The most concerning aspect of this experience is not simply the missed delivery deadline, but the complete lack of proactive communication and the burden placed on me to repeatedly chase updates. I communicated my travel deadline before booking and relied on Montway's assurance that my vehicle would arrive in time. Instead, I was left without my vehicle, without adequate notice of the problem, and without a workable delivery arrangement.

I understand that delays can occur in vehicle transportation. However, customers should not have to repeatedly contact a company to find out where their vehicle is, particularly when a delivery deadline has been clearly communicated and acknowledged.

PS: It was meant to be a door-to-door delivery, but I was still asked to pick it more than 2 miles away from my place.

Very fair and transparent pricing. Communication excellent along the way. Drop off and pickup easy.

Excellent price and service! They made the out of state auto transport super easy and hassle free. I will 100% use again if needed and refer to others! Thanks!

Montway has poor customer service. They are nice when trying to get your service but once they have you, the guy became rude. They give you a general place of pick up and the location can be behind a building and that detail is left out. I was told pick up was Monday and they delivered on Tuesday. When I asked about the day difference, I was accused of lying about the date. I tried to work it out and was accused of arguing while he was raising his voice and threatening to hang up on me. I was mourning the lost of my pet so I didn’t need his insensitivity. The dispatcher should not be in a people’s business if he doesn’t have a gift of working with people.
Then there was the time issue. When the car came a day late that created a problem. I asked how can we work this out? Can you get it here around this time or can we do later? He said no, not workable at all. I was accused of being concerned only about my stuff. He was a nasty little rascal. Beware of this company!
Since you outsource your business, you need to properly vet contractor and eliminate the rude ones that represent your company.

Rating: 1 / 5 Stars
Title: Unprofessional, unresponsive, and complete lack of vehicle tracking
Review:
Do not trust Montway Auto Transport. I requested an ASAP pickup and was left entirely in the dark with zero updates for 4 days. To actually get my vehicle picked up, I was forced to pay a massive $600 premium over my original quote.
The pickup itself was an absolute nightmare. The driver changed the schedule multiple times, finally forcing me to meet him after 8:00 PM in the pitch dark at a dangerous roundabout location where parking normally gets you a ticket.
After promising a 3-day delivery window, they completely dropped the ball. When the deadline passed with no updates, I reached out to Montway support multiple times. Every single day, I was given the exact same generic, unhelpful script: "We will update you as soon as possible once we have information." Now, they have just messaged me claiming they are completely unable to reach the transport company or the driver. How can a legitimate broker lose track of the carrier they hired with my car? This company is totally unreliable, unprofessional, and unsafe. Avoid them at all costs.

I had a great experience with Montway, having a car I purchased in Georgia hauled all the way up to my home in Minnesota. Within 2 hours after I paid the deposit, they already found a driver for me. I called Mr. Trai (the driver) and he answered right away. He kept me regularly updated with texts as he made his way north. I watched him unload the car right on time, and very carefully. Excellent service!

Pickup went very well and delivery the same.

Good pricing. Was kept informed when delivery was picked up and when it would be delivered. Driver was pleasant and punctual.

Guys did a great job and got the car to California 3 days early!

They cancelled my order 2X without any communication. I was left with the other side of the transaction in limbo both time. They are AI communication and their live are not helpfull. Both time the shipper and drivers number were wrong. Anyone using them need their to be awars.