Montpellier Appliances Reviews 

1,690
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find certain appliances easy to use and appreciate their practical design, useful capacities, and overall value for money. Many customers also highlight that specific items fit exceptionally well in compact kitchen spaces, making them convenient for smaller homes. Some reviewers were not happy with the customer service provided when handling product faults and requests. Other people noted significant issues with warranties and unexpected mechanical failures occurring shortly after purchase. Consumers frequently mentioned experiencing ongoing difficulties when trying to secure replacements or refunds after appliances stopped working properly.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers praise the quiet operation,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising quiet machines, ample storage, and... See more

Warranty

Customers expressed deep frustration regarding warranty coverage, frequently reporting that products broke... See more

Customer service

Reviewers express deep dissatisfaction and frustration regarding the unhelpful and inflexible customer... See more

Service

People report ambiguous experiences with service, as opinions on support quality vary greatly. Some reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Montpellier sell a ‘cream’ dishwasher and washing machine. I purchased both to sit side by side in my kitchen. They look awful as they are different colours! If they are going to name them the sa... See more

Company replied

Rated 3 out of 5 stars

The fridge freezer itself is fine - but beware if you need to reverse the door! Instructions are unclear and you will need a pair of pliers, a power tool and a flat headed screwdriver. Hand tools are... See more

Rated 3 out of 5 stars

The machine itself is fine albeit it a bit noisy. However last Saturday it wouldn’t spin so phoned Curry’s as I had a ‘whatever happens’ policy and am paying £5 a month. They told me it was still unde... See more

Rated 5 out of 5 stars

I was dubious about buying a washing machine and tumble dryer from a a company that doesn’t carry a main brand name. One of the reasons for the purchase was matching machines and tumble dryer that was... See more


Company details

  1. Appliance Store
  2. Kitchen Supply Store

About Montpellier Appliances

Written by the company

A huge range of refrigeration, laundry, dishwashing and cooking home appliances. Montpellier stocks fridges, freezers, washing machines, ovens, cookers and more Where to buy

Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(1,690)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Another broken oven door they are…

Another broken oven door they are refusing to accept fault for- first use, not even switched on and the outer door glass disintegrated as I opened it with the frame falling apart into 3 pieces. Between Currys and these cowboys not sure who's the worst charlatans!! Product is all style and no substance- good luck with a 2 year warranty.. not worth the papers its printed on.

1 July 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy their Heat Pump Tumble…

Do not buy their Heat Pump Tumble Dryer! Advertised as reverse action, but it only reverses for 5 seconds every 10 minutes! Montpellier and Currys wont exchange as it does 'reverse' and as designed. It screws your clothes and bed lining into knots! Total rubbish and no help at all when you have an issue.

11 July 2024
Unprompted review
Rated 3 out of 5 stars

Not too happy

I really like the little fridge, but there are already some issues. First of all, it is really noisy, a high pitched tone, secondly, there is a lot of moisture in the fridge and also ice builds up on the back.
Worst of all the two stickers on the front door were so hard to remove that I have not managed to get it totally off, it looks horrible with brown residue on it! How can you use such stickers??? I have a new Bosch washing machine, where the stickers came off beautifully. So all in all disappointed

10 June 2024
Montpellier Appliances logo

Reply from Montpellier Appliances

Good Afternoon, Many thanks for your review. I have sent you an e-mail requesting further information in order to assist you. Please may you respond. Many Thanks, Customer Services.

Rated 1 out of 5 stars

Ice dispenser

Please stay away from Montpellier fridge freezers.
My ice dispenser broke down soon after purchase. The engineer came out 4 times. Every time the part would be replaced and last for around 4 months.
I just called Montpellier to report the problem again and they said the engineer won’t come out as your appliance is out of guarantee. I was told by the engineer last time that I was entiled to the appliance be replaced, but it was too much hassle. I really thought that given the defect Tracy record they would fix it again but no luck.
Very bad quality product. Please stay away from this company as even the engineer said their appliances break down all the time.

2 July 2024
Unprompted review
Rated 1 out of 5 stars

I have Montpellier fridge with internal…

I have Montpellier fridge with internal ice box what I want to find out is when should the red snowman light be on? I don’t have a warranty number and It maybe that they have stopped producing the tall retro fridge with internal 3 star ice box? Its the only one with a red button and a snowman symbol…

26 June 2024
Unprompted review
Montpellier Appliances logo

Reply from Montpellier Appliances

Good afternoon,

Thank you for taking the time to leave a review. Upon looking into the information provided we have located your appliance as being a MAB341. This appliance has a switch which is used to set the appliance to work differently depending on the ambient temperature. Please be advised we have sent you an email which describes how and why this switch is used. Please be sure to check you junk mailbox, incase the email has been sent there.

Thank you
Beckie,
Customer Service Advisor

Rated 1 out of 5 stars

Reported an awful smell coming from my…

Reported an awful smell coming from my fridge. After cleaning the fridge I found the smell coming from the drip tray at the rear of the appliance. The advice given by montpellier was to clean the tray. Seems a logical thing to do if you could access /remove the tray to clean, you cannot do this. The fridge is still under warranty but the service engineers refused to attend as the fridge wasn't broken. The smell is getting unbearable. I've always managed to get through to customer services and they have been very polite but nothing is being done. Absolute shambles,,no thought whatsoever in the design or functionality of the product.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

I bought montpellier fridge freezer in…

I bought montpellier fridge freezer in March it iced at the back first week!then last Friday it stopped working overnight I had water all over my kitchen floor also food I had to bin.I contacted the company we still waiting for the person to repair it so I have no fridge freezer and food I had to throw away at the cost of £299.99 its disgusting I'm furious!!

21 June 2024
Unprompted review

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