Bought a few items
Bought a few items, which came damaged, and couldn't get hold of Customer Support to return the items. Terrible experience.
10 October 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Contact info
I had a terrible experience with…
I had a terrible experience with Montezemolo. I ordered a jacket from their Italian site, believing—based on their claim that "taxes were included"—that no additional charges would apply. Upon delivery to the UK, I was hit with unexpected import duties, which their website failed to properly disclose.
When I contacted them to return the item, they ignored my emails until they could claim the return window had passed. Their customer service hid behind vague policies instead of addressing the misleading information on their website.
I would strongly advise against buying from Montezemolo altogether. Their lack of transparency and refusal to take responsibility is appalling.
1 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.