The bunker itself seems fine once put together. As per other reviews you need a rivet gun and a bit of a logical mind but we were prepared for it having read the reviews in advance of buying.
Company replied
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We're an online eCommerce retailer selling a variety of great quality and value items, Yes those two words can be used in the same sentence. We pride ourselves on delivering great customer service and advice to all our customers. We would love to hear your feedback both positive and negative it all helps us to improve our service.
Monster House, Alan Farnaby Way, Sheriff Hutton Industrial Estate, YO60 6PG, York, United Kingdom
Replied to 95% of negative reviews
Typically replies within 48 hours
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Placed my order over 2 weeks ago and it was supposed to arrive 6 days ago. There’s been no update to say it’s delayed or when it will actually arrive. I’ve emailed twice and still had no response.
This is really poor customer service. I need my product and I need clear communication on when it’s going to be delivered. This lack of communication is unacceptable.
Don't buy your products at this company. The quality of the generator which we bought is not according the description.
The customer service simply doesn't reply at all.
Terrible company, terrible customer service
Would steer clear spend your money with a reputable company.
Complete shit mate, the parcel was 2 days late before I even contacted you or b&q don’t advertise something if you can’t keep up with the orders👍🏼 my comment still stands useless company and would steer well clear

Reply from Monstershop
Great service. Easy to order. Very good value for money. Delivered on time and when stated. Would definitely use this company in the future.

Reply from Monstershop
I did order an extendable radiator cover,but very disappointed with the products Unfinished painting,scratches on every single part and the funniest thing is when you try to call them ,you cannot reach anyone.I want to return the product but it is very hard to get a return label from them.Still waiting to be called back.Such a shame.Avoid this company.
I wish I could add some pictures with the product that I have got.

Reply from Monstershop
How easy it was to order, the price was well below what I had been looking at and because I got several items was cheaper again.
Delivery was quick and kept me up to date on where my items were.

Reply from Monstershop
Received item damaged and they made me wait in on 3 different days for collection that I was told was arranged but wasn’t. The customer care was awful and would not send a replacement until they got the damaged one back which was way too long.

Reply from Monstershop
Bought through monster’s uk website Delivered on time. Not yet built the item, but contents look good quality and easy to build.

Reply from Monstershop
AVOID AT ALL COSTS - purchased a T-Mech oven for £3,000. Described as NEW BUT CLEARLY A POORLY PREVIOUSLY REPAIRED ITEM. monster offered £600 discount for me to keep but not fit for purpose & dangerous as door fell open at 200 degrees! Quality of product regardless of damage was shocking, porous welds, bowed door not even touching door seal. Clumps of filler & grit filled paint all over. Absolute disgrace - customer service response was simply to offer a full refund with no interest in my wasted time or the fact that they clearly have ZERO QUALITY CONTROL. This company is selling cheap rubbish not fit for purpose, not as described & not of merchantable quality!! A total disgrace, please don’t waste your time or money
Service, Great service and fast delivery.
Product, Honestly I'm really disappointed with the tile cutter. Came damaged but this wasn't going to effect the operating of the cutter. Laser is 10mm out of line so this is pointless. the cutter it self cuts a straight line until you plunge the blade down into the tile and it kicks the full motor off and doesn't make a straight cut, the track that holds the cable and the water pipe has already broken after one use of the cutter. Sorry i won't recommend this saw.

Reply from Monstershop
Dealt with this company numerous times, never had a problem, highly recommend.

Reply from Monstershop
Payment Taken, Order Cancelled, CEO Blocked Me
The item was listed for a considerable amount of time. 100 other people purchased. CEO Blocked me after sending a childish insulting response, knowing she is in the wrong, the staff also refused to acknowledge they were acting unlawfully. The response from Monster below is a joke haha

Reply from Monstershop
Did everything promised. Quick simple delivery, great product and good price.

Reply from Monstershop
The have given me very good service, helpful, on the end of a phone that was answered very quickly by a real person, email was also answered quickly.
Makes a change to have answers to questions by people straight away.

Reply from Monstershop
Having reviewed various parcel boxes online for a couple of months and constantly put off by the price and average reviews, I stumbled across Monster. The price made me a bit wary that it would be Temu type, but the reviews and total package weight gave me confidence (23kg). 3 days later it arrived and very well packed. Instructions clear and took me 90 minutes to assemble in garage and another hour to level & full outside. Great build quality and very pleased.

Reply from Monstershop
Purchased a small crop sprayer off these guys, super service all the way thorough. Would highly recommend!

Reply from Monstershop
Excellent. The drying rack is brilliant and let me complete my job on time. Next day delivery so all went well.

Reply from Monstershop
Great price and really fast delivery. Needed a bench tile saw for large format limestone floor tiles quite quickly for our hall. Monstershop offered a great price and really fast deliver so we're delighted. The T-Mech saw is great to use and a real step up from our small table top wet saw.

Reply from Monstershop
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