Monstershop Reviews 1,097

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, well-made, and sturdy, with some appreciating the value for money. Several people also highlighted fast delivery and an easy ordering process, with some items arriving ahead of schedule and well-packaged. Reviewers also mentioned positive experiences with customer service, noting helpful and friendly interactions when issues arose. However, some people were dissatisfied with the customer service, citing a lack of communication, unhelpful responses, and difficulties in resolving problems. There were also numerous complaints regarding delivery, with some customers experiencing significant delays, damaged items upon arrival, or missing parts. A few other people also felt that the product quality was poor, with issues like missing components, ill-fitting parts, or items that did not match descriptions.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers report receiving damaged, incomplete, or... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers report fast and on-time deliveries,... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers found the ordering process easy and... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the great build quality,... See more

Customer service

Customers had negative experiences with customer service. Many reviewers reported shockingly poor service,... See more

Based on these reviews

Rated 4 out of 5 stars

The bunker itself seems fine once put together. As per other reviews you need a rivet gun and a bit of a logical mind but we were prepared for it having read the reviews in advance of buying.

Company replied

Rated 5 out of 5 stars

I bought the extra large aluminium box from Monster and got 10% off by subscribing. I received it today after ordering Thursday afternoon. It's well made using thick aluminium and is water tight... See more

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Rated 5 out of 5 stars

I was a bit sceptical as ive never ordered from the monster shop and some of the old reviews wasn't so good about delivery times etc, Well I took the chance and so glad I did the bed was on offer p... See more

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Rated 5 out of 5 stars

Having reviewed various parcel boxes online for a couple of months and constantly put off by the price and average reviews, I stumbled across Monster. The price made me a bit wary that it would be Tem... See more

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Rated 5 out of 5 stars

I needed a spare part for a machine I bought from Monster Shop. It wasn't listed, so I went through customer support. It took many weeks, and a couple of 'wrong parts' before I got what was needed, w... See more

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Rated 1 out of 5 stars

Service, Great service and fast delivery. Product, Honestly I'm really disappointed with the tile cutter. Came damaged but this wasn't going to effect the operating of the cutter. Laser is 10mm ou... See more

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Rated 5 out of 5 stars

Top class customer service. Ordered a rattan bistro set. Nothing was too much trouble when I spoke to a lady in customer service. Tracking information was shared promptly. Item arrived the next workin... See more

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Rated 5 out of 5 stars

How easy it was to order, the price was well below what I had been looking at and because I got several items was cheaper again. Delivery was quick and kept me up to date on where my items were.

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Rated 1 out of 5 stars

Would have put zero stars if possible. Since ordering some garden furniture weeks ago we have had nothing but problems. Firstly the furniture was damaged with cushions missing and now we are still wai... See more

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Rated 1 out of 5 stars

Pity you cannot put zero. Do not bother ordering from this company. Delivered a aluminium pergola with half the parts of the roof missing. 5 days on after about 50 phone calls & easily 50 emails to... See more

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Rated 5 out of 5 stars

🌟🌟🌟🌟🌟 Love our new garden set – perfect for summer! We bought the Monster Shop metal dining corner sofa set through B&Q and honestly, we’re so pleased with it. It looks amazing in the gard... See more

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Rated 5 out of 5 stars

Quick postage and a fair price. It’s been a great purchase and has helped settle our dogs down in the boot I wish it had arrived with a partition for down the middle but made a half height one quite... See more

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Rated 5 out of 5 stars

When I received the wheelchair/weigh scale I noticed that the adaptor was missing and and the bottom part of the box was broken, probably from mishandling by the transporters. Nevertheless, when I... See more

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Rated 5 out of 5 stars

Purchased a wet vac with gutter pole system from monster ebay store. Fantastic quality with fast delivery. Product works great and very well priced. Definitely recommend.

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Rated 5 out of 5 stars

MONSTER 10/10 rating given from us as a family THANK YOU MEG WORKED WITH US to get our issue sorted. She did everything she said she would, her customer service skills were amazing from the... See more

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Rated 5 out of 5 stars

Verified purchase. I ordered a 300-litre fish tank which unfortunately arrived with a defect. After contacting customer service, the issue was handled professionally from start to finish. Collection w... See more

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Rated 5 out of 5 stars

Had 350kg coal bunker from Monster Shop. Arrived on time fast delivery. Easy construction. All fixings suppied but did need pop riveter, but was in advert so no supprise. Put up on my own in 1hour. G... See more

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Rated 5 out of 5 stars

Excellent quick delivery on my cable stripper. I was concerned about the quality as I’d not heard of Monster before but I have to say I was really impressed with the quality of the machine and the eas... See more

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Rated 5 out of 5 stars

Ordered and delivered in 24 hours. Much sturdier than other garden furniture we looked at and heavier means it wont blow around our wind tunnel of a garden. Was packed well and easy to put together.... See more

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Rated 5 out of 5 stars

What an absolute pleasure to deal with the team at Monster , from the start of my order processing to receiving my goods in the time advertised I could not fault one thing. Thank-you so much - it'... See more

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Rated 5 out of 5 stars

I had a broken part on my one year old window cleaning kit that was replaced straight away free off charge. I was very happy with their customer service And would happily recommend this company.

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Rated 5 out of 5 stars

Great price and really fast delivery. Needed a bench tile saw for large format limestone floor tiles quite quickly for our hall. Monstershop offered a great price and really fast deliver so we're de... See more

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Rated 5 out of 5 stars

Just a big shout out to Monster Shop UK. Believe it or not I tried ordering a product from two other vendors and both of them couldn’t guarantee two day delivery. I’m in Manchester and they also was.... See more

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Rated 5 out of 5 stars

Fantastic Service and Quality Products! I had a great experience with Monster Shop from start to finish. The website was easy to navigate, and ordering was simple. I was kept updated throughout... See more

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Rated 1 out of 5 stars

Bought a fish tank supposedly next day delivery I bought it on the 19/12/25 it’s still not here, 26/12/25. £600 order not happy. Will definitely be taking further. I will surely re-write this if my pr... See more

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Rated 5 out of 5 stars

I ordered a Mtec petrol Auger , which was delivered inside the times quoted, the boys started using it the next day on quite a rooty job but it performed really well , hopefully it will continue to wo... See more

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Rated 1 out of 5 stars

SCAM shop. Ordered a golf hitting cage, Received tracking number, Item was marked as delivered but I received nothing. I contacted Monster Shop on phone, email and facebook and had no response.... See more

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Rated 5 out of 5 stars

Good work bench but next day delivery didn't happen had to take time off work waiting for delivery after weekend so cost me more money

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Rated 5 out of 5 stars

Having bought some decking from this company I had a lot of issues which with some great customer service the problem was resolved and I am totally satisfied with the service. Many thanks for your co... See more

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Rated 1 out of 5 stars

I wish I would have read the reviews about Monstersh**te before ordering and dealing with them. What a joke of a company. I regret ordering my garden furniture from them. AVOID THEM AT ALL COSTS... See more

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Rated 5 out of 5 stars

Easy ordering process, delivered on time and very pleased with carpet tiles, good value for money, easy to lay and transformed room.

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Rated 1 out of 5 stars

Ordered a second order from this company via B&Q 1st order was delivered within the time scale it said (3 day) 2nd order placed again via B&Q on the 27th July 2025, received an email stating my o... See more

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Rated 1 out of 5 stars

My purchase was meant to be a next day delivery. I placed my order on the 23rd of December to be delivered on the 24th of December. The order didn't arrive until the 30th of December. To worsen the s... See more

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Rated 3 out of 5 stars

So we made our order - ordered a campervan pod , overhead storage unit and a roll of carpet for our campervan interior. What we got : Camperpod - We received half the order , was... See more

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Rated 5 out of 5 stars

Purchased a small crop sprayer off these guys, super service all the way thorough. Would highly recommend!

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Rated 1 out of 5 stars

Poor poor service. Despite ordering next day delivery I had to chase 3 times, and it arrived after 9 days. Nobody adds their name to emails, just 'monster shop customer service). They were aware... See more

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Rated 1 out of 5 stars

Yet another 1 star from this useless company Been refunded £89.99 for hassel of delivery 7 hours trying to put it together with a battery drill lord knows how long it would have took wi... See more

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Rated 5 out of 5 stars

100% recommend these guys, bought a few bits from them and really good experience every time - I recently had to call their customer service team and they were really friendly!

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Rated 1 out of 5 stars

This product was purchased on December 12th with next-day delivery. Today is December 23rd and the shipment has not arrived. Contact with the seller is difficult. I am reporting this matter to law enf... See more

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Rated 5 out of 5 stars

Bought a new tap for the kitchen due to our old one breaking. Arrived on time and was exactly what I expected. Reasonably priced. Would recommend!

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Rated 1 out of 5 stars

AVOID-AVOID-AVOID they sold me an item and i have received a confirmation for the next day delivery. I paid my builders and waiting for the device but did not receive the item. After lots of chase up... See more

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Rated 1 out of 5 stars

Beware of this shop on B&Q's website. After contacting monstershop via B&Q's website chat system, they said they would send the screws. I got an email two weeks after purchase telling me the screws w... See more

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Rated 1 out of 5 stars

Received item damaged and they made me wait in on 3 different days for collection that I was told was arranged but wasn’t. The customer care was awful and would not send a replacement until they got t... See more

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Rated 1 out of 5 stars

First delivery was meant to be delivered next day and wasn’t. I was willing to forget this as things sometimes go wrong but they have now raised a second order that has not arrived. Again this was mea... See more

Company replied


Company details

  1. Online Marketplace

Information provided by various external sources

We're an online eCommerce retailer selling a variety of great quality and value items, Yes those two words can be used in the same sentence. We pride ourselves on delivering great customer service and advice to all our customers. We would love to hear your feedback both positive and negative it all helps us to improve our service.


Contact info

3.3

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

No Delivery, No Reply, No Accountability

Placed my order over 2 weeks ago and it was supposed to arrive 6 days ago. There’s been no update to say it’s delayed or when it will actually arrive. I’ve emailed twice and still had no response.

This is really poor customer service. I need my product and I need clear communication on when it’s going to be delivered. This lack of communication is unacceptable.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company, terrible customer service
Would steer clear spend your money with a reputable company.

Complete shit mate, the parcel was 2 days late before I even contacted you or b&q don’t advertise something if you can’t keep up with the orders👍🏼 my comment still stands useless company and would steer well clear

19 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Jack,

We're sorry to hear of your experience.

We were initially contacted by B&Q on 19/03 advising that you had requested to cancel the order. We responded the same day to confirm the order had already been dispatched, and requested that DHL return it to us. When you later advised that you no longer wished to cancel, we then had to contact the courier again to stop the return and arrange delivery as originally planned.

We understand that this did lead to a delay in delivery and apologise for any inconvenience caused.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Great service

Great service. Easy to order. Very good value for money. Delivered on time and when stated. Would definitely use this company in the future.

13 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Carolyn,

We’re delighted to hear you’re pleased with the generator you purchased from us — it’s great to know everything from ordering to delivery went smoothly and offered great value for money!

Kind regards,
Jamie
Customer Support
Monstershop

Rated 1 out of 5 stars

I did order an extendable radiator…

I did order an extendable radiator cover,but very disappointed with the products Unfinished painting,scratches on every single part and the funniest thing is when you try to call them ,you cannot reach anyone.I want to return the product but it is very hard to get a return label from them.Still waiting to be called back.Such a shame.Avoid this company.
I wish I could add some pictures with the product that I have got.

18 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Ana,

We’re very sorry to hear about the condition your radiator cover arrived in and understand your disappointment.

As requested, a pre-paid UPS return label was sent to your email address on 19th March. Please use this to return the item and we will be happy to issue a full refund as requested.

We apologise for the inconvenience caused and appreciate you bringing this to our attention.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

How easy it was to order

How easy it was to order, the price was well below what I had been looking at and because I got several items was cheaper again.
Delivery was quick and kept me up to date on where my items were.

10 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Afternoon Pauline,

We’re delighted to hear you found the ordering process easy and that our pricing offered great value, especially when purchasing multiple items. It’s also great to know the delivery was quick and kept you well informed along the way.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 1 out of 5 stars

Received item damaged and they made me…

Received item damaged and they made me wait in on 3 different days for collection that I was told was arranged but wasn’t. The customer care was awful and would not send a replacement until they got the damaged one back which was way too long.

18 February 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning John,

We’re very sorry to hear about your experience and the inconvenience caused.

The collections were arranged for your requested dates with DX, however we understand there were delays in them contacting you to confirm, which we sincerely apologise for. We appreciate how frustrating it must have been to wait in on multiple occasions.

As requested, a full refund was issued on 5th March. We’re sorry we were unable to meet your expectations on this occasion and appreciate you taking the time to share your feedback.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Camper van overhead cupboards

Bought through monster’s uk website Delivered on time. Not yet built the item, but contents look good quality and easy to build.

11 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Mark,

We’re delighted to hear your order arrived on time and that everything looks to be good quality. We hope the assembly goes smoothly and that you’re very pleased with the finished item.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS - purchased a T-Mech oven for £3,000. Described as NEW BUT CLEARLY A POORLY PREVIOUSLY REPAIRED ITEM. monster offered £600 discount for me to keep but not fit for purpose & dangerous as door fell open at 200 degrees! Quality of product regardless of damage was shocking, porous welds, bowed door not even touching door seal. Clumps of filler & grit filled paint all over. Absolute disgrace - customer service response was simply to offer a full refund with no interest in my wasted time or the fact that they clearly have ZERO QUALITY CONTROL. This company is selling cheap rubbish not fit for purpose, not as described & not of merchantable quality!! A total disgrace, please don’t waste your time or money

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Great Service very poor item

Service, Great service and fast delivery.

Product, Honestly I'm really disappointed with the tile cutter. Came damaged but this wasn't going to effect the operating of the cutter. Laser is 10mm out of line so this is pointless. the cutter it self cuts a straight line until you plunge the blade down into the tile and it kicks the full motor off and doesn't make a straight cut, the track that holds the cable and the water pipe has already broken after one use of the cutter. Sorry i won't recommend this saw.

7 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Chris,

We’re very sorry to hear about the issues you’ve experienced with the tile cutter. We understand you left us a voicemail and one of our support team reached out via email on 11/03 to assist further. Please respond to that message when convenient so we can continue investigating and work towards a suitable resolution for you.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Dealt with this company numerous times

Dealt with this company numerous times, never had a problem, highly recommend.

5 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Andy,

We’re delighted to hear you’ve been pleased with the service you’ve received from us over multiple orders — your continued support and recommendation really mean a lot to our team.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Quick

Quick, and as it should be.

2 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Hugh,

We’re delighted to hear everything was quick and exactly as it should be. We hope you’re enjoying your dartboard surround!

Kind regards,
Jamie
Customer Support
Monstershop

Rated 1 out of 5 stars

CEO Blocked Me Payment Taken

Payment Taken, Order Cancelled, CEO Blocked Me

The item was listed for a considerable amount of time. 100 other people purchased. CEO Blocked me after sending a childish insulting response, knowing she is in the wrong, the staff also refused to acknowledge they were acting unlawfully. The response from Monster below is a joke haha

4 March 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning,

Thank you for taking the time to share your feedback. We are sorry to see this review, as our intention is always to provide a five star service.

The order referenced in your review was placed during a short period when a genuine technical pricing error caused the item to appear on a third party seller’s website at approximately 96% below its normal price.

Once the error was identified, all affected orders were cancelled and full refunds were issued promptly before any goods were dispatched.
In your case, the refund was processed within approximately one hour of the payment being taken and no payment was retained by us. A full refund was issued immediately.

We understand that you requested the item to be dispatched regardless. However, as previously explained, this was unfortunately not possible. Fulfilling the order at that price would have had a significant impact and would also have been unfair to other customers who accepted that a genuine pricing error had occurred. As a gesture of goodwill, we did offer the item to you at cost price.

Regarding your comment that the CEO blocked you, when individuals repeatedly contact us across multiple public platforms regarding the same issue, it is sometimes necessary to restrict communication in order to protect our colleagues from ongoing harassment.

We hope this clarifies the situation and addresses your concerns. Once again, we apologise that this pricing error occurred, but it was identified and corrected immediately and a full refund was issued.

Kind Regards,
Monster Group

Rated 5 out of 5 stars

Did everything promised

Did everything promised. Quick simple delivery, great product and good price.

24 February 2026
Monstershop logo

Reply from Monstershop

Good Morning Jason,

We’re delighted to hear you’re pleased with the arcade machine you purchased from us — it’s great to know everything arrived quickly and exactly as promised!

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

The have given me very good service

The have given me very good service, helpful, on the end of a phone that was answered very quickly by a real person, email was also answered quickly.
Makes a change to have answers to questions by people straight away.

18 February 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Polly,

We’re delighted to hear you were pleased with the service you received and that our team were able to assist you quickly by both phone and email.

Thank you for taking the time to share your experience.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Top quality & best price

Having reviewed various parcel boxes online for a couple of months and constantly put off by the price and average reviews, I stumbled across Monster. The price made me a bit wary that it would be Temu type, but the reviews and total package weight gave me confidence (23kg). 3 days later it arrived and very well packed. Instructions clear and took me 90 minutes to assemble in garage and another hour to level & full outside. Great build quality and very pleased.

20 February 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Neil,

Thank you for taking the time to share such a detailed review. We're pleased to hear the instructions were clear and that you found the build quality to be excellent once assembled. We really appreciate your trust and your feedback — we hope it serves you well for years to come!

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Great Stuff!

Purchased a small crop sprayer off these guys, super service all the way thorough. Would highly recommend!

16 February 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Afternoon Tim,

We’re delighted to hear you’re pleased with your crop sprayer and the service you received from start to finish. Thank you very much for the recommendation.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Excellent experience.

Excellent. The drying rack is brilliant and let me complete my job on time. Next day delivery so all went well.

12 February 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Afternoon Paul,

We’re delighted to hear the drying rack worked brilliantly for you and helped you complete your job on time. It’s great to know our next day delivery kept everything running smoothly!

Thank you for your excellent feedback — we really appreciate it.

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Great price and really fast delivery

Great price and really fast delivery. Needed a bench tile saw for large format limestone floor tiles quite quickly for our hall. Monstershop offered a great price and really fast deliver so we're delighted. The T-Mech saw is great to use and a real step up from our small table top wet saw.

12 February 2026
Unprompted review
Monstershop logo

Reply from Monstershop

Good Morning Andy,

We’re delighted to hear you’re pleased with your tile cutter and that our price and fast delivery made a difference when you needed it most — we hope it helps you achieve a fantastic finish in your hall!

Kind regards,
Jamie
Customer Support
Monstershop

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered on time

28 January 2026
Monstershop logo

Reply from Monstershop

Good Morning Paul

We’re delighted to hear you’re pleased with your block splitter and that it arrived on time — we hope it helps make your projects even easier!

Kind regards,
Jamie
Customer Support
Monstershop

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