monsterinflatables.co.uk Reviews 392

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and helpfulness, making interactions pleasant and productive. The booking process is frequently highlighted as simple and easy, with many appreciating the clear communication throughout. The delivery and collection service is often described as prompt and professional, with items arriving on time and set up quickly. Reviewers are particularly impressed with the quality and cleanliness of the products, noting that the inflatables are well-maintained and loved by children. Overall, the service provided is consistently excellent, with many customers expressing their intention to use the company again for future events.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the efficiency, professionalism, and... See more

Staff

Clients share positive opinions on staff, consistently praising their politeness, professionalism, and... See more

Product

Customers consistently note positive experiences with product, highlighting that the bouncy castles are of... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting punctuality and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting its ease and the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used monster inflatables on three separate occasions now. Their bouncy castles are great and kept in good condition. They are prompt with delivery and pick up. Everything is taken care of and s... See more

Rated 5 out of 5 stars

After a fantastic service last year, I booked more inflatables for our big bbq. They turned on time, we walked around together deciding what was best for the k8ds, they promptly set it all up and th... See more

Rated 5 out of 5 stars

We were very happy with our bouncy castle, the children loved it. Booking was simple and there was good communication from Monster Inflatables throughout the process. The delivery guys arrived for se... See more

Rated 5 out of 5 stars

Fantastic company, used for my son's birthday party today and couldn't have asked for a better experience with them. Good communication throughout, always happy to help and when the staff arrived they... See more


Company details

  1. Children's Party Service
  2. Bouncy Castle Hire
  3. Entertainer
  4. Event Management Company

Written by the company

We are a Chelmsford-based bouncy castle hire company, operating throughout Essex We know you have a choice when it comes to bouncy castle hire in Chelmsford, so we know we have to offer you more choice, better value and unbeatable levels of customer service if we are to attract your interest and earn your business. We believe we offer the best bouncy castle hire in Essex, and here are just a few of the reasons why… Decades of entertainment experience Our team has over 45years experience in the local leisure industry, so you can trust us for the very best advice and ideas based on hundreds of parties and events just like yours. We can help you get the most from your budget and your venue, with personal package deals that include everything from exciting inflatables to fun food, all tailored perfectly to your party theme, age group and interests. More to choose from Take a look at the list on the left and you’ll find much more than just Chelmsford bouncy castle hire. We keep our range right up to date to make sure you can get the latest in inflatable fun, from assault courses to rodeo bulls, high slides to sumo suits, go-karts to Bumper Carz. We’re adding to our range all the time, so if you don’t see exactly what you want, just ask – it could be on its way soon! The Monster difference While our choice and value are hard to beat, what really makes Monster different is our customer service, which is simply second to none. As parents ourselves, we know the standards we’d expect for our own kids’ parties, and we make sure we provide that same high standard for you. Our staff are all hand-picked and fully trained to put your needs first and they’ll do everything they can to help you. Nothing is too much trouble for our polite, professional team and they will always go the extra mile to make sure your event is a monster success. Keeping your little monsters safe These days, safety and hygiene are more important than ever, and you can count on us to keep your little monsters safe and sound. Every item is thoroughly sanitised after every hire and regularly tested to stringent industry standards. We also replace our equipment regularly, so it always arrives looking like new. In the unlikely event that anything does go wrong, we have £5m of public liability insurance cover for your complete peace of mind. We take nothing for granted We never forget you have a choice and we never take your custom for granted. We work hard on each and every hire to give you an exceptional experience because you deserve nothing less than the best. Take a look at our testimonials and you’ll see that great service is at the heart of everything we do. Book now with no deposit If we sound like the kind of people you’d like to do business with, get in touch today and start the ball rolling on a memorable, monster party. Remember, you can book online right now with no deposit to make sure you get exactly what you want, when you want it.


Contact info

5.0

Excellent

TrustScore 5 out of 5

392 reviews

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Rated 5 out of 5 stars

Good inflatables hire company

Very reasonably priced hire of a bouncy castle and garden games for my daughter’s birthday party. Communication was prompt during the booking process and good on the day by phone updating us that the delivery driver was stuck in traffic, but was on his way. Set up and pack down was smooth and efficient and the staff friendly.

Only things for improvement are an update to the automated email which said I could pay the balance by bank transfers, but when I requested the details I was told bank transfers were no longer accepted. Also I filled in lots of times etc. on the original online booking form, but then had to resupply them again by email.

3 February 2024
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend…

Thoroughly recommend…
Super easy to search, choose and book what we wanted.
Then we spoke to the team who were all lovely and made the experience friendly and personable.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, arrived and set up on time before the party started. Staff were great and all the kids had a great time on the bouncy castle and the go karts. Would highly recommend.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service from booking right through to collection. Every person we spoke to or dealt with was friendly and helpful. The equipment was exactly what we ordered, good quality and perfect for our event. Thank you! Will definitely recommend and use again.

14 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Extremely friendly. Arrived and picked up on time. Nothing too much attitude and will definitely use them again.
Thankyou set up a great party.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

Will Use for our next event

I never leave reviews but these guys definitely deserve one.... I have hired a Bouncy Castle with Monster inflatables for a Second time round now and fully recommend them.

They are Brilliant from start to finish, quick communication via Calls and Email & super easy to deal with. Arrived in perfect time at our Hired hall for our child's birthday party
& collected the same without ease or fuss.

We were quite specific and my daughter 100% wanted the purple and pink Elsa one & that was advertised & that is what arrived.
She talks about it alot still a few weeks on
& has now requested we purchase one for our garden for summer, HA!

Thank you for making her special day memorable.

We will be using you again & again
Regards alisha x

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Would definitely use again for my next party. Quick response and very helpful. Was set up quickly, friendly and approachable staff and great with the kids.
Very happy with the service we received and products. Would definitely recommend.

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company
Great communication before during and after hire
I hired the nightclub for my daughters 16th
Really friendly guys who came to set up, couldn't have done more for me to have a better experience.
5 🌟
Definitely recommend to anyone

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Cannot fault them, 5 star ⭐️

Great communication and quick email responses very helpful with information.
Excellent contact to confirm times of party and make sure everything was in place.
I hired the karts and bouncy castle, everyone was lovely and helpful and ensured my little one and he’s friends had a great birthday. Have used before and will use again
Highly recommend 5 ⭐️

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Nothing was too much trouble

Nothing was too much trouble for them when i was changing my mind on product up until 2 days before, and very quick and straight forward set up and staff lovely and polite, cannot recommend enough thank you guys 😊

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Simple to book, good communication throughout and friendly helpful guys at set up and collection. Great service.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

High Recommend

High Recommend - very good communication, efficient, reliable - it was the perfect solution for my kids party 40 teenagers all outside and kept neighbours happy and the music was all contained inside the tent - great company and great concept

27 October 2023
Unprompted review
Rated 5 out of 5 stars

10/10 !

Can’t thank Gavin and his team enough . We ordered the karaoke , bounce and slide , lights smoke machine and heater . Everything was set up efficiently and done with a smile , explaining how everything worked . Everything was so clean unlike other company’s I have used previous . I won’t be going any where else moving forward . I would give them 10 stars if I could ! Thankyou !

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Great company and good quality bouncy…

Great company and good quality bouncy castle. They were competitive price wise and did all they could to accommodate the fact I have an astroturf lawn. Delivery and collection were prompt and communication was simple and effective

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service !

Really nice guys, great communication. I knew when they were en route, and when they were coming to collect.
Really helpful and friendly.

The inflatables we hired were great, everyone loved them.
Thoroughly recommend !

7 October 2023
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. We had one issue where we booked in a bouncy castle hoping to have it on our driveway, but once they noticed this was the case then they called and explored other options for our son's birthday party. Rather than the bouncy castle, they gave us a load of soft play bits and a HUGE basketball shoot-out game that the children absolutely loved. They were fantastic and I will use them again!

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy! Our white bouncy castle was perfect for our wedding. Arrived on time and collected On time. Will
Definitely use monster inflatables again for other functions in future

16 September 2023
Unprompted review

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