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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the product, highlighting the pure, fresh, and clean taste of the water. Many appreciate the convenience and health benefits, noting how it saves time and space compared to buying bottled water. The service is frequently described as professional, reliable, and efficient, with many consumers commending the helpful and friendly staff. However, some customers also noted issues with service, particularly for those living outside of London, experiencing delayed service and difficulties in getting their machines fixed. A few people mentioned being dissatisfied with the customer service in these instances, citing a lack of responsiveness and support for issues like leaking machines.

What people talk about most

Product

Clients share positive opinions on the product, particularly praising the taste and quality of the water,... See more

Quality

Customers consistently report positive experiences with quality. Reviewers frequently praise the water's... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being supportive,... See more

Based on these reviews

Rated 5 out of 5 stars

I ve used the machine almost 3 years now, initially bought after my second baby. So Glad to have it as I now use it for many things, cooking, drinking, for the kids, having to filter water healtier a... See more

Rated 5 out of 5 stars

I am happy to company which is they are regular cleaning water tank and change filter.little bit filters expensive But them staff very polite and qualified person Highly recommend for clear and h... See more

Rated 5 out of 5 stars

I could drink alot more water now, tastes better than all other drinks! Semra has helped throughout the whole process and great aftercare too! Very supportive and friendly, would recommend Monso!

Rated 5 out of 5 stars

I was referred by my brother about this Monso water dispenser I purchased it because my arm hurts because of carrying water. And the service and the taste of water 10/10 and it is a waste of money... See more


Company details

  1. Water Purification Company
  2. Water Filter Supplier

Written by the company

In one smart system, you can enjoy purified, boiled or cold water instantly with the push of a button. Monso Water Purifiers are the convenient method to enjoy delicious tasting, clean water, whether your family is switching from bottled water or replacing their outdated water purifier. When it comes to the water purifier, it is all about reliability, quality, and efficiency and Monso Water serves these to customers for over 15 years. It is the best method to keep your family, relatives and friends hydrated all day.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Highly recommend Monso Filtre Water

Monso Filtre Water has been a great addition to my daily routine. The water tastes clean, fresh, and pure. I feel more confident knowing my family is drinking high-quality filtered water. Highly recommended!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I could drink alot more water now

I could drink alot more water now, tastes better than all other drinks! Semra has helped throughout the whole process and great aftercare too! Very supportive and friendly, would recommend Monso!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

We are very satisfied with the service…

We are very satisfied with the service provided by Monso Water. From day one, the team has been professional, reliable, and always friendly. The water quality is excellent, and their regular visits are carried out with great care and attention.

A special thanks to Semra, the Sales Manager, for her outstanding support and professionalism. She is always helpful, attentive, and ensures everything runs smoothly. Customer satisfaction is clearly her priority, and it shows in every detail.

Highly recommended! 💧👏

— Cemil -sultan:)

12 September 2025
Unprompted review
Rated 5 out of 5 stars

I ve used the machine almost 3 years…

I ve used the machine almost 3 years now, initially bought after my second baby. So Glad to have it as I now use it for many things, cooking, drinking, for the kids, having to filter water healtier and more faster saved me so much time from buying box of water and I now have more space. The quality is amazing, so pure so freshing and never seen any dust init what so ever. highly recommonded 🤍

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, excellent water quality. Very happy with all the services to date. Highly recommended. Taste of water
Thank you Monso

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I really enjoyed using this company and…

I really enjoyed using this company and its filtration system, very pleasant to use, the water quality is amazing had no problems with it at all. Used it for years now overall great experience I recommend to anybody who is looking for a great water filtering system.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

I am very happy with the monso water…

I am very happy with the monso water purifier, regular service and the monso company more than 7 years, my daughter and most of my friends have monso water purifier.taste of water is great

Definitely I recommend to every family who wants to have healthy water

Thank you Monso Water

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service, if you live outside London, don’t buy any product from them because they don’t care even your water filter is in still guarantee

21 July 2025
Unprompted review
Rated 1 out of 5 stars

I commented yesterday mentioning that…

I commented yesterday mentioning that the company is giving me hard time to fix the leakage problem in the machine because I live outside the London. They called me and said that their boss Mehmet saw my 1 star comment so if I will not remove it, they will delay to serve me. Therefore I had to remove it to be able to get the service and someone came today and fixed the problem but this threatening shows that this company management is terrible and all those comments are not real. Instead of gaining customers with satisfaction, they are loosing them by bad management. I would highly not recommend.

21 July 2025
Unprompted review

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