Moneypenny, Jemma and her team, has been a fantastic extension of our business. The team is friendly, helpful, and always goes the extra mile to ensure callers are looked after. Knowing our calls are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Moneypenny is superb! We've been using Moneypenny to pick up overflow calls as well as out of hours calls and the PAs are brilliant, taking own initiative when needed, rather than just following the r... See more
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We've used Moneypenny for nearly 20 years now and their service has been absolutely wonderful throughout! They answer all our calls in a really friendly yet professional way year after year, and are... See more
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All the Moneypenny staff have been incredibly supportive since using their Live chat system. They have been open to receive our feedback and been collaborative in approach in making changes. Particula... See more
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Company details
Written by the company
Moneypenny is the leading customer conversations partner to businesses across the UK and US, blending exceptional people with proprietary AI technology to deliver trusted caller experiences at scale. With an award-winning culture and more than 25 years’ experience handling over 180 million conversations, Moneypenny understands where automation adds value and when only a real person will deliver the empathy, judgement and trust that define reputations. Supporting tens of thousands of clients around the clock and managing more than 40,000 conversations every day, Moneypenny goes beyond answering to fulfil caller needs, ensuring every customer contact is handled brilliantly - helping organisations respond consistently, protect their customer relationships and grow with confidence. Founded in 2000 in Wrexham, North Wales, Moneypenny has grown from small start-up into a transatlantic team of over 1,000 colleagues across the UK and US.
Contact info
United Kingdom
- 0333 202 1005
- moneypenny.com
Try Moneypenny free
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Super efficient company
Super efficient company. We had some issues with an external phone provider and Lauren from Moneypenny was so quick to help us with advice and guidance on what to do!
Very easy to use and a personable team.
8 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind review! We’re delighted to hear that you find our service efficient and easy to use. It’s great to know that Lauren was able to support you so quickly during the issues with your external phone provider, we’ll be sure to pass on your lovely feedback to her.
Thank you again for your feedback, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
I have been a Moneypenny client for…
I have been a Moneypenny client for almost seven years, and the service has made my working life genuinely easier throughout. As a marine surveyor, I am often out on site or up to my elbows in a survey, and knowing that every call is answered professionally and promptly gives me real peace of mind.
I must give particular credit to Jemma Gabriel, who has been an absolute pleasure to deal with. She is responsive, attentive, and consistently goes the extra mile. Nothing is ever too much trouble, and she clearly understands how my business works. Jemma is wonderful, and the level of personal care she provides is exactly why I have stayed with Moneypenny for so long.
I would not hesitate to recommend Moneypenny to any business owner who wants their calls handled with professionalism and a genuinely personal touch. Thank you, Jemma!
8 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your incredible feedback and for being a valued client for nearly seven years! We’re absolutely delighted to hear that our service has made such a positive difference to your working life, especially given how demanding your role can be. Knowing that we can provide you with peace of mind while you’re out on site truly means a lot to us.
A special thank you for your kind words about Jemma, we're so pleased to hear how much of an impact she’s had. We’ll be sure to pass on your lovely feedback to her; she’ll be thrilled to know how much her support is appreciated.
Thank you again for your continued trust and recommendation. We’re proud to support your business and look forward to many more years of working together.
Warm regards,
The Moneypenny Team
Reply from Moneypenny UK
Thank you for your lovely review Grace! We really appreciate it.
Set up a new service line at very short…
Set up a new service line at very short notice and very quick to action. Very impressed.
29 May 2026
Reply from Moneypenny UK
Thank you so much for your great feedback!
We’re delighted to hear that you were impressed with how quickly we could get your new line set up. If there’s anything more we can support you with, please don’t hesitate to get in touch, we’re always here to help.
Warm regards,
The Moneypenny Team
We have been using Moneypenny for our…
We have been using Moneypenny for our website live chat service since October 2025. It's been a positive experience from the start, with a professional, responsive, and reliable team. The quality of customer interactions has been consistently high, helping us ensure enquiries are handled promptly and efficiently, even outside of normal business hours.
5 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind review! We’re delighted to hear that your experience with our Live Chat service has been so positive since getting started in October. It’s fantastic to know that our team has been professional, responsive, and reliable, and that the quality of interactions has remained consistently high.
Thank you again for choosing Moneypenny, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
Great customer service everytime we…
Great customer service everytime we deal with MoneyPenny
4 June 2026
Reply from Moneypenny UK
Thank you, we truly appreciate your support and are delighted to hear that you received great service from us.
Really solid service
Really solid service. Came as a recommendation from a client who uses them for multiple businesses. Yes, it's more expensive than the competition, but from experience, it's very much worth it. Great customer services, excellent comms and very professional. Highly recommended
4 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your fantastic review! We’re delighted to hear that you came to us through a recommendation and that your experience has lived up to expectations. It means a lot to know you see the value in our service and the quality we strive to deliver.
Thank you again for your recommendation, we’re so pleased to be supporting your business!
Warm regards,
The Moneypenny Team
Outstanding customer focus.
27 May 2026
Reply from Moneypenny UK
Thank you for your review, we really appreciate your feedback - Becky
A superb system for monitoring calls…
A superb system for monitoring calls and taking messages. All the staff are friendly, professional and incredibly informative. Just dealt with Becky Moss who is an absolute BOSS 👊
Seriously, anyone looking for an external team to handle their phone calls cannot go wrong with Moneypenny. From the app to the message taking, everything works seamlessly – exactly how it should be.
3 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind words and feedback. We really appreciate it - Becky
Very helpful and attentive
Very helpful and attentive, excellent speed for rectification of issue
3 June 2026
Unprompted review
Reply from Moneypenny UK
You are so welcome Lee :) Stacy
Essential information always provided…
Essential information always provided along with a really helpful note
26 May 2026
Reply from Moneypenny UK
Thank you for your wonderful review and for taking the time to share your feedback, we really appreciate your support.
We used MoneyPenny 24 hours a day
We used MoneyPenny 24 hours a day, 7 days a week, 365 days a year to answer calls from our worldwide clients. Excellent service, value and customer service.
1 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your fantastic review! We’re delighted to hear that Moneypenny has been supporting your business around the clock. Thank you for your continued trust in us, we’re proud to be an extension of your team and look forward to supporting you for many years to come.
Polite and lovely to speak to and…
Polite and lovely to speak to and answered all my questions
1 June 2026
Reply from Moneypenny UK
Thank you for your lovely review! We’re so pleased to hear that you found our team polite, friendly and helpful. Thank you for taking the time to share your feedback, we really appreciate it!
Love love love Moneypenny
Love love love Moneypenny - the service is exceptional, amazing people and only people I'd trust to look after our customer calls outside of our own team.
1 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your wonderful review! We’re delighted to hear how much you love Moneypenny, I’ll be sure to share your kind words with the team. Thank you for choosing us and for taking the time to leave such fantastic feedback.
Great Team
The team are very professional and are always willing to help in any way possible. We have worked with them for many years now, and they have really helped us over the years. Would absolutely recommend them.
1 June 2026
Unprompted review
Reply from Moneypenny UK
Thank you for your kind feedback and continued support over the years. We’re delighted to hear that our team has been helpful and professional throughout your experience. Your recommendation means a lot to us!
responsiveness of query
They took my query seriously, investigated and reported back to me.
22 May 2026
Reply from Moneypenny UK
Thank you for your feedback Lindsey. It's a pleasure to help and I'm glad to hear that you felt we handled your enquiry effectively.
Lucie
Very efficient and friendly
29 May 2026
Unprompted review
Reply from Moneypenny UK
Hi George,
Thank you for your kind words. We’re so pleased to hear you’ve found our service both efficient and friendly. We really appreciate your feedback and your support!
Excellent service provider
Have been using moneypenny to screen all of our calls for a few years now. We had moved from an alternative answering service as they kept making errors (most caller names were spelt wrong). Moneypenny are pleasant to deal with, easy to contact and update through the app and their messages are generally accurate. Any issues have been minor and quickly dealt with. Very happy with the service.
29 May 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind feedback and for trusting Moneypenny with your calls over the years. We’re delighted to hear that the transition from your previous provider has been a positive one. We truly appreciate your continued support and look forward to helping your business for many years to come. If there’s ever anything more we can do, please don’t hesitate to reach out!
Becky has been an absolute pleasure to…
Becky has been an absolute pleasure to work with. She is incredibly helpful, always happy to assist with any query, and consistently attentive in her approach. No matter the challenge, she always finds a way to make things work, bringing both positivity and reliability to everything she does.
27 May 2026
Unprompted review
Reply from Moneypenny UK
Thank you so much for your kind words, I really appreciate it. Becky :D
Sad to be leaving
We have employed Moneypenny as our answering service for several years and are only ending our contract with them as we are downsizing the company. All the team leaders I have worked with have been exemplary in terms of quick and efficient responses and helpfulness and the staff have always provided a courteous and knowledgeable service to our customers. I cannot recommend Moneypenny highly enough. Thank you.
27 May 2026
Reply from Moneypenny UK
Hi Jane - You will be greatly missed. Thank you for your kind words and all the best for the future.
Best wishes,
Tayla
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