MONEYME Reviews 

1,126
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 415 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the speed and ease of the loan application process, often receiving approval and funds within hours or the same day. Many praise the exceptional customer service, noting helpful, responsive staff who provide clear communication. The overall user experience is frequently described as simple, efficient, and stress-free. However, some people mentioned specific issues such as excessive automated repayment reminders and unexpected fees for early payments. A few reviewers also found the system clunky, with difficulties in document submission or limited bank account connections. Additionally, some customers reported challenges with customer service responsiveness and updating incorrect account details.

What people talk about most

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease and speed of the... See more

Service

Users describe positive interactions with service, highlighting its speed and efficiency, with many reporting... See more

Payment

Customers had positive experiences with payment, frequently praising the speed of approval and fund... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional care, quick... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the very fast approval... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was easy to navigate application and really fast to approve. Didn’t have to have endless printouts of my debts. Just gave them access and it was done. Awesome. Would highly recommend

Rated 5 out of 5 stars

Had a previous plan and requested for refinancing that loan. It was approved in less than 24 hours and money transferred same day. Receptionist whom I spoke with was extremely helpful. Service with Mo... See more

Rated 5 out of 5 stars

No fuss, no nonsense, as long as you tick the boxes, MONEYME gets it done for you. I was shocked and amazed when I was approved for a personal loan in a matter of minutes. Highly recommend MONEYME f... See more

Rated 5 out of 5 stars

Money Me helped me a few years ago at a time when my mother suddenly passed and I required a sizeable amount to organise a funeral and take care of her affairs. The level of customer service and c... See more


Company details

  1. Financial Institution
  2. Loan Agency
  3. Non-Bank Financial Service

Written by the company

At MONEYME, we’re all about saving you time and money. A better experience starts here—with bank-beating rates, same-day approvals, and standout customer service. As a proud B Corp, we’re building a business that’s better for our customers, our community, and the planet. Through our FREE CREDIT SCORE CHECK, you can check your credit score for free, track it over time, and get helpful tips on how to boost it. We also offer low-rate, award-winning PERSONAL LOANS up to $70,000 where you can get a quote in 90 seconds without impacting your credit score. If you're looking for DEBT CONSOLIDATION, you can roll your credit cards, loans, and other debt into one easy-to-manage loan to help reduce your interest rate and lower monthly repayments. MONEYME Freestyle, our digital credit card, gives you up to 55 days interest-free and zero fee options, ready to tap n’ pay the moment you’re approved. Additionally, our AUTOPAY CAR LOAN is available via dealerships and brokers, allowing you to manage your loan directly in the app once approved. Copyright 2025 | MONEYME Financial Group Pty Ltd | ABN 40 163 691 236 | Australian Credit Licence Number 442218 | Credit criteria, fees, charges, terms and conditions apply.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(1,126)

403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuinely hassle free process

Dealing with Money Me was a genuinely professional and pleasant experience. Once all the required documents were submitted, the process moved along seamlessly. After approval was granted, the funds were transferred to my account almost instantly.

Great service and a truly hassle-free process.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience setting up the loan…

Great experience setting up the loan but can't seem to log into the app though despite trying to reset password/pin. Tried several times in the past week.

Update 04/06/26: thank you, the app is now working. 👍

17 May 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Kirri,

Thank you for reaching out. We're sorry for not replying to your review sooner. We had a brief issue that affected the app and website access for some customers, but it has since been resolved. If the issue persists on your end, we suggest reaching out to us via feedback@moneyme.com.au with your full name, contact details, and a screenshot or recording of the issue you're experiencing. This will help our team investigate further.

Thank you for your patience, and again, we're sorry for the inconvenience.

Kind regards,
Team MONEYME

Rated 5 out of 5 stars

Seamless and fast

Seamless and fast. 2 day turn around. Obviously the better your finances the easier it is I imagine. Rate was %4 lower than my bank.

1 May 2026
Unprompted review
Rated 2 out of 5 stars

Sole Traders / Self Employed please read.

Applying for a loan and you are self employer or sole trader?

Very disappointed with my experience with MoneyMe.

I made multiple calls to advise the application process did not correctly fit my circumstances as a sole trader, however staff repeatedly advised they “don’t really look at that anyway” and mainly use bank statements.

The system only allowed one bank account to be connected, which didn’t even include my savings account or fully reflect my financial position. The online application also appears designed only for wage earners and does not properly assess sole trader income. When I called about this, I was told I would be sent the correct form — only to receive the exact same link again.

What’s most frustrating is I already have an existing loan that is years ahead in repayments, clearly showing I can manage financial commitments and service the much smaller amount applied for. Instead of properly assessing the application, it feels like the process was automated without consideration of actual circumstances, or asking if I had additional documents to support my financial position.

Now I’m left with a credit enquiry impacting my credit score from what I believe was an incomplete and inaccurate assessment process. Feels like being punished twice.

Would not recommend for sole traders or self-employed applicants to apply direct, maybe different via brokers.

5 May 2026
Unprompted review
MONEYME logo

Reply from MONEYME

Hi Todd,

Thank you for taking the time to share your experience. I'm sorry to hear the process felt frustrating, especially given your existing loan history with us. I can understand how important it is that your full financial picture is considered. I've reached out to you directly via email to address your concern in detail, including the steps we've taken on your behalf in regards to the credit enquiry.

If there's anything further you'd like to discuss, please do not hesitate to get in touch with us. Again, thank you and we appreciate your feedback.

Kind regards,
Mike - Senior Customer Success Specialist

Rated 5 out of 5 stars

It was so easy

It was so easy! I already had a loan with you that I had almost finished and the time had come to get a new car. Rang them around 1pm and had a top up loan approved and money in my bank by 5pm!
We purchased our car the next day!

1 May 2026
Unprompted review

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