MONEYME Reviews 

I was thrilled with the eventual iutcome, of course! My only disappointment was that after submitting the same requested information four times, it took me having to call to find out what was going wrong. As it turned out, the format I sent the information in wasn’t acceptable. I think it would have been prudent to state that in the emails/texts I received that told me I had to submit more information (which I had already submitted).

Very quick and easy! Money bank very fast!

★☆☆☆☆

Absolutely appalling communication and complaint handling.

My Freestyle account suddenly stopped working with no warning. No email. No SMS. No proper notice. Nothing.

I only found out when I tried to use it and was declined. Embarrassing enough on its own, but what made it worse was the complete lack of explanation afterwards.

When I contacted MONEYME, I was told the Freestyle product had effectively been discontinued. Yet the product is still being advertised publicly as though it is available and operating normally.

So which is it?

Has the product been discontinued, or are customers being given incorrect information?

I lodged a formal internal complaint on 21 May 2026. Their own acknowledgement email said they would endeavour to respond within 7 business days, or if complex, aim to resolve the dispute within 21 calendar days.

That timeframe has passed.

I still have no formal written response.
I still have no explanation.
I still have no confirmation of what happened to my account.
I still have no proof that any notice was sent.
I still do not know why the product is still being advertised.

Instead, I have had to chase them repeatedly.

I also lodged a complaint with AFCA. When I followed up with MONEYME, I was told the matter was waiting on AFCA. That was not correct. My AFCA portal showed AFCA was waiting for MONEYME.

That is not a small mistake. That is exactly the kind of poor communication that caused the complaint in the first place.

After more chasing, I was told the complaint is with a case manager, that it is under review, and that they are preparing a response. Still no date. Still no direct contact. Still no proper answer.

The chat staff were polite, but polite scripts do not fix bad complaint handling.

This is a regulated financial provider. Customers should not have to beg for basic information about their own account. If a credit product stops working, the company should be able to explain why. If a product has been discontinued, customers should be told clearly. If the product is still being advertised, the company should explain why customers are being told it has ceased.

This has been silence, confusion, delays, and buck-passing.

I would not recommend MONEYME based on this experience. Basic transparency should not be this hard.

Quick approval process and transfer of funds.

Easy application and fast approval with low interest.

Once Again, MoneyMe came through for me at a time where I needed some extra cash, Highly Recommend

The application process was

Requiring a loan is always a big deal. The efficiency and ease of the process was great. Information and contact with them was excellent and reassuring. I highly recommended MoneyMe.

Very fast and excellent communication , very pleased

Speed, ease and service

Hassle free process

The whole service and application process was easy and the communication from Money Me was terrific will be going through them again excellent experience overall

Great service and clear correspondence. Would recommend to anyone looking for a personal loan.

very informative , and very helpful and very fast with approval , i think it took about 2 days in total from applying to funds in my account and paying for the car , the loan term was also better than i expected and the repayments less than i thought , would highly recommened

Very quick .easy to deal with .and was stress free experience .great service

Above and beyond expectations, timely feedback, polite professional.

Never again in my life bang your loans and high interest on top enjoy ripping people off

Awesome communication got the money quick A++

Their interest rates are high and they don't offer flexible options such as reamortizing extra repayments.
I asked them to review my current interest rate as after shopping around I found much lower rates.
They were very adamant on their high interest rates and didn't even bother to check if they could offer something less.

Customer service pleasant to deal with.. Fast & efficient service. The application process went very smoothly.