MoneyLion Reviews 

28,116
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers had a great experience with this company. Customers truly appreciate the user-friendly application, noting that the mobile platform is very easy to navigate and consistently provides quick financial assistance when needed. Many consumers also find the cash advance options and credit building tools extremely helpful for managing unexpected expenses and improving their overall financial stability. However, some people mentioned experiencing frustrating issues with inconsistent repayment amounts, unexpected account charges, and unhelpful customer support responses during their time using the service. A few reviewers also expressed deep dissatisfaction regarding difficulties in resolving unauthorized transaction claims and getting direct deposit verifications processed correctly through the system.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, highlighting both convenient funding and significant... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported by reviewers. Many people... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences vary widely. While many reviewers... See more

Application

Customers had positive experiences with application, highlighting that it is a quick, easy-to-use tool... See more

User experience

People report positive experiences with user experience, highlighting how quick, convenient, and easy it is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moneylion offers many different ways to accure cash wether it be borrowing earning or investing., even through referrals. However those of us that don't have direct deposit only get 5$ and 50$ for tho... See more

Company replied

Rated 4 out of 5 stars

My experience with MoneyLion so far has been good. The only complaint I have is I have more than one account and this other account I use I can't link it up to MoneyLion. The banking institutions Mone... See more

Company replied

Rated 4 out of 5 stars

This is my second review of MoneyLion, and unfortunately, I am removing a star. After repaying the loan, a $3.00 remainder suddenly showed up on my account, even though they are the ones who withdrew... See more

Company replied

Rated 5 out of 5 stars

MoneyLion is legit, the application is very user friendly. Customer support agents; are usually. very knowledgeable and kind. Also There are an array of tools, and resources:To utilize everything... See more

Company replied


Company details

  1. Financial Institution
  2. Bank
  3. Financial Consultant

Written by the company

MoneyLion provides personal loans and other financial products that are personalized for every customer's unique financial situation. We believe that data and transparency allow our customers to be better borrowers and improve their financial health. That’s why we empower all of our customers with tools like free credit monitoring and bank alerts to track their spending.


Contact info

3.8

Great

TrustScore 4 out of 5

28K reviews

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Asks customers to review

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3.8

All reviews

(28,116)

408 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I honestly was low on my paycheck and I…

I honestly was low on my paycheck and I search for a quick cash advanced company that would give a decent amount for me to loan. MoneyLion saved the day!! I highly recommend same day deposits and you have options to make your repayment’s.

23 April 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Corene for dropping that review! We’re pumped to keep giving you the financial mojo you need. Cheers for being part of the MoneyLion crew!🚀🏆

Rated 5 out of 5 stars

Helpful when you need money and…

Helpful when you need money and customer service chat very helpful

19 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks for dropping this awesome review! Your feedback rocks our world. We’re pumped to help legends like you crush those financial goals!🎯🤝💸

Rated 5 out of 5 stars

As Much As I Hate To Admit It !

As much as I hate to admit it. The sign up/register/create account/new customer/and any other word that can be used in terms of joining an organization; accordingly one thing is for sure with Money Lion. Make for certain that when you send in your most important document that being your selfie with an arm (left or right doesn't matter) your head eyes, ears nose and mouth that your cell phone camera is of NASA TECH & QUALITY. If you have a phone where the quality is that of say the Mr. Mahgoo Paper plane contest held one a decade you will not be inducted into the Money Lion First Line Of Combat Defense Unit. I am going to buy a better camera for the selfie issue. Tough Rules make it harder for tough con artists, scammers, probably someone's Granny Making Winter Blankets For Those Less Fortunate and any and all who like to prey on honest folks. Yes absolutely pissed off with this selfie thing . But in the long run it's better security for me.

Ken Smith
UNITED STATES ARMY VET
LAS VEGAS, NV

15 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Kenneth for dropping the review! We'd be happy to see how we can help! Just fill out this form: https://mlion.info/customerhelp, and we’ll contact you!

Rated 5 out of 5 stars

Brilliant Institution!! ⭐️

Everything is clearly expressed and can easily be navigated. The staff MoneyLion has on hand are extremely helpful, patient, and informative, ensuring a quality experience that will end with a solution being found in an efficient amount of time. Overall, I cannot complain about anything regarding MoneyLion or its product. I have nothing but gratitude, appreciation, and satisfaction for this institution!

21 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Lucas for leaving us such a positive review! Your feedback means the world to us! We love helping members like you achieve their financial goals each step of the way. Thanks for being the best part of MoneyLion😇🫶🏆

Rated 1 out of 5 stars

Moneylion big thieves steal your money

Money lion help to people who got into my account and sold on my money by saying that I was liable for the money and they got to get away with it I'm not liable for something that happened that I did not give them permission to do I didn't even know they did it until the bank told me that somebody changed my email address they sell my phone then they get hit every account I have that's called identity theft and money lion helped them

19 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We're so sorry that your recent experience with us fell short of expectations. If you'd like to discuss this further, please complete the form at https://mlion.info/customerhelp, and a member of our Advocacy Team will contact you.

Rated 1 out of 5 stars

God damn money lion!

God damn money lion!! After being a customer since 2019 they closed my account for no god damn reason. My direct deposit was canceled and now can’t even pay bills! They staid 3-5 days for it to be reviewed! Go to hell! You lost a customer I’m transferring all to capital one!

20 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 5 out of 5 stars

MoneyLion is legit*!

MoneyLion is legit, the application is very user friendly. Customer support agents; are usually. very knowledgeable and kind. Also There are an array of tools, and resources:To utilize everything money. The app Definitely would be good for first +time online-app bank users. Instacash is like a payday loan/advance. They also offer loans: via their Credit Builder Plus Loan "Intstallment". Of which both automatically available immediately.

Added
MoneyLion has an extremely wide variety of resources. With an updated app. I can say you should try them if you have/haven't; not yet/or run low on money they… Are a go too always!

19 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re psyched to hear about this experience! It’s rockstars like you who make MoneyLion so great. Thanks for being the heart and soul of our crew!😇✨🫶

Rated 5 out of 5 stars

Money lion is very easy to use very…

Money lion is very easy to use very fast and it's legit

19 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

🙌We are blown away by your kind words, and we really appreciate the time you took to write such a detailed review! We're very grateful for customers like you, and hope you stick with us for years to come!🥳🤩

Rated 1 out of 5 stars

Bastards closed my account for no reason…

Bastards closed my account for no reason and refuse to return my $. F ML. So lame.

Zero competence at the "support" level. No way to speak to a supervisor. Etc...!!!

17 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re really sorry your experience didn’t meet expectations, Jim that’s not how we do things. If you’re up for it, fill out this quick form so we can take a closer look and follow up with support: https://mlion.info/customerhelp.

Rated 4 out of 5 stars

MoneyLion has been useful for tracking…

MoneyLion has been useful for tracking my spending and getting quick access to small cash advances when needed. The app works well overall, though some features and fees could be explained more clearly.

16 April 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

🌟Thanks Ruby for dropping the review! We’re stoked about your feedback and are aiming for those five stars. If you want us to dive into any concerns, just fill out this form: https://mlion.info/customerhelp, and we’ll get in touch!

Rated 1 out of 5 stars

very annoyed with moneylion

very annoyed with moneylion. i signed up specifically because of instacash, verified my identity, met the requirements listed, and still cannot access it. there is zero transparency and no helpful explanation from support. advertising a feature so heavily but not actually allowing qualified users to use it feels very misleading.

14 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Sorry to hear this was your experience. We've reached out to you via email so we can look into this and help make things right. Thanks for giving us the chance to follow up!

Rated 5 out of 5 stars

Money Lion is high quality and easy to use

web site is high quality and easy to use. they granted me enough money to help me out of a jam!

1 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

Thanks Ron for the epic review! Let’s keep grinding so you can keep playing hard and living large!✨🎉

Rated 1 out of 5 stars

ALL LIES, DON’T USE THIS COMPANY

One star and that’s because I can’t give one stars. I started my bank account with this company with the understanding that once I started the account I would have a $1,000 instacash. Been using them for money instacash for almost a year. Switched my direct deposit with them and not only did I not get the $1,000 instacash but they offered me the lowest amount for almost a year. They are still monitoring my old bank account and now trying to pull money out of my old account. Customer service is a joke. All they do is read from a script. Asked to speak to a supervisor numerous times and still have not talked to a supervisor and that was almost a week ago. And good luck understanding anything they say because all the customers service I have spoken with I can not understand. I am a disabled veteran that is limited on fund’s especially with prices of everything going up. Take my advice and get as far away from the company as possible and quick. This company has no idea what is doing and it shows.

16 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We regret to hear that you haven't enjoyed your time with us so far. We would appreciate a chance to speak with you about your experience! Please copy and paste this form into your web browser: https://mlion.info/customerhelp. Once submitted, a Customer Advocate will reach out to you directly.

Rated 1 out of 5 stars

Moneylion Lies

A payment was submitted for my money lion account and it said it would be processed on the 15th IN BRIGHT RED LETTERS ( I have picture proof if necessary).

It is now passed that day and they're trying to tell me it could be up until the 19th that it is processed. They lied, I relied on that due date and now I have an account messed up because of it. it is terrible business practice

15 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We're so sorry that your recent experience with us fell short of expectations. If you'd like to discuss this further, please complete the form at https://mlion.info/customerhelp, and a member of our Advocacy Team will contact you.

Rated 5 out of 5 stars

Absolutely love the app

Absolutely love the app. Offers so much more then other banking apps.

6 April 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re on the hunt for feedback like yours, and we’re thrilled to have you in our squad! Let’s crush it together and make magic happen!✨🥰🎉

Rated 1 out of 5 stars

They allowed someone to open an account…

They allowed someone to open an account fraudulently in my name. And then they continue to send me ads and correspondence even after I've contacted them and told them that it was fraud. They promised to close that account and and flag it. A week later still not done. They also are not responding to correspondence. They are liars they are cheats they are frauds. How do you allow someone to open an account with someone else's information and how do you allow that to stay open after you have been notified and given proof that that is fraud and not legitimate?

1 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We apologize for the experience you've had and want to see how we can assist. We will reach out to you directly via email to help resolve your concern. We look forward to working with you!

Rated 5 out of 5 stars

Looking for a money app that gives…

Looking for a money app that gives everything you need? They aren't lyin ... they're MONEYLION.

14 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

You’ve got us grinning like fools with this review. Thanks for the awesome feedback!😍🙌🤑

Rated 5 out of 5 stars

My account had been blocked

My account had been blocked, and instead of treating me like just another number, she actually listened to the situation, looked into it properly, and helped get things resolved so I could continue helping people through my investment and trading education work.
A lot of people online are being pushed toward pure gambling behavior in crypto without even realizing it. I constantly run into individuals being told to just click “up” or “down” on price movements without charts, indicators, risk management, or any understanding of what they’re doing. That’s not investing — that’s basically a coin flip.
What I try to teach people is how to trade more responsibly using actual tools like indicators, stop losses, trailing stop losses, and risk management so they stop blowing through money they can’t afford to lose.
Cindy took the time to understand that difference instead of instantly judging the situation or giving canned responses. She treated me like a human being, communicated clearly, stayed professional the entire time, and genuinely helped.
That kind of customer service is rare now.
Thank you, Cindy. Seriously. You probably helped more people than you realize.
⭐️⭐️⭐️⭐️⭐️

13 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

We’re totally blown away by your kind words and super grateful you took the time to write such a killer review. We hope you stick around for years to come!🎉🤩

Rated 5 out of 5 stars

I love this app

I love this app, very trustworthy and all you need is this one app

13 May 2026
Unprompted review
MoneyLion logo

Reply from MoneyLion

You’ve got us grinning like fools with this review. Thanks for the awesome feedback!💯🏆

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