Mondo Convenienza España Reviews 3,773

The material and furniture are great but the men who they hire to install are very unrelible, they have made many mistakes and won't take responsiblity for the job they have done. I will not be recommending them or using them again in the furture. They made mistakes in the measurements from the start. Very unprofessional.

I book an order on 16/01/25 and they give me 1.5 month delivery time . After this time they said we need one month more .

They waste my time . i have a function on my house in march .
Mondo Convenienza is not trustable and not recomendable .. order# ES51G0310

Gasté 1600 Eur en sus productos, incluidos más de 300 Eur en transporte y montaje.

El día de la entrega, el sofá y los demás muebles se ensamblaron en 40 minutos; en este tiempo, el equipo no me notificó que había un defecto en el sofá. SE ENTREGÓ PARCIALMENTE CON LA TELA INCORRECTA.

Cuando llamé al inexistente servicio al cliente, me respondieron con actitud, cero compresión y cero colaboración.

Me han dicho que no recibiré compensación por falta de transparencia o por el hecho de que no tendré un sofá durante una cantidad no revelada de días. Lo cual es ridículo ya que pagas una prima por el transporte y el montaje. Además de esto, elegí específicamente Mondo Convenienza ya que sus productos estaban casi listos para ser enviados. Si hubiera sabido que tendría que esperar, habría elegido otra empresa. De todos modos, tendré invitados durmiendo en el piso (gracias Mondo convenienza por nada).

Sin embargo, realmente espero que si está leyendo esta reseña, detenga su compra.

Queja Mondo Convenienza número 8127503.

Me quejaré también ante la asociación de consumidores aquí en Madrid.

Al fin de evitar de perder tempo las dos y escribir vuestro mismo mensaje … esta vez me llamáis vosotros :p
Ya conozco bien cierto número de ‘atendimiento cliente’
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I spent 1600 Eur on their products, including 300+ Eur of transport and montage.

The day of the delivery the couch and the other furniture was assemble in 40 min - in this time the team failed to notify me that there was a defect on the couch. IT WAS PARTIALLY DELIVERED WITH THE WRONG FABRIC.

When I called the inexistent customer service I am responded to with attitude, zero compression and zero collaboration.

I have been told I won´t be getting compensated for lack of transparency or for the fact I will not have a couch for an undisclosed amount of days. Which is ridiculous as you pay a premium for transportation and assembly. Further to this I specifically chose Mondo Convenienza as their goods were nearly ready to be shipped. Had I known I would have had to wait, I would have chosen another company. Anyway I will have guests sleeping on the floor (thank you Mondo convenienza for nothing).

However I really hope that if you are reading this review, you will stop your purchase.

Mondo Convenienza Complaint number 8127503.

I will be complaining also to consumer association here in Madrid.

Just so that we avoid wasting each other time again and your usual reply message … this time you call me :p
I already know your ‘customer care number’ thank you!

The person's that are attending on the call center are not prepared for his job and they give a very bad service, more over the attention is awful‼️
In addition the people of the call center is in sud Amèrica and the people do not understand properly the language of the country.
Please change the call canter company.

Una vergüenza, no compras nada aquí. Mala servicio.

What a disgrace this store. Don't buy anything here you will just be disappointed. Bad service!

Shocking company and customer service. Ive been without a kitchen for 2 months before they tell me that my home appliances ive chosen are actually not in stock. on top of this they have broken some of the cabinets on delivery and cant confirm when this will be sorted. at no point was i offered any compensation, i was told to go to the store. when i go to the store i wait over 1 hour to be seen because i dont have an appointment, i eventually gave up and left. DO NOT BUY FROM MONDO, its a logistics disaster i would have given this zero stars if i could

Unsure how to message privately my order number ES19A0500.
Have sent several messages to your complaint email address and to my commercial with no response. Hopefully you can help quickly as I would like my kitchen sorted within the week.

Everything was great. We love Mondo Convenienza. The only thing, we can't choose the time of delivery, this was not very convenient for us. The other things just great. Thank you!

I liked the delivery and installation of the bed , wardrobes , nice customer service , I hope nothing goes wrong during the guarantee ,keep it up mondooo🎉

Todo perfecto, repetiremos

Good quality for the best price, fast delivery and assembly.

Very rude costumer call center. Unpropedrional. She cant handle her job!