Great company, easy to reach and easy to work with. Customer service is quite helpful, and even reachable via whatsapp. I have been using their travel insurance for a year now, and quite happy. Also,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
While I haven't yet had a chance to make a claim, I have already been impressed by Mondial's customer service! I purchased my policies less than 24 hours ago, and of course (because me, it's me, I'm t... See more
Company replied
Mondialcare seems to be the only company to offer the health insurance we need regardless of ages. The site is very easy to use. We were able to email our questions and get straightforward answers.... See more
Company replied
Mondialcare was the only insurance company I could find that insures people over 80 years old. My mother is in France and while she's waiting for her carte vitale to be approve, she needed to ha... See more
Company replied
Company details
- Travel Insurance Company
- Business Insurance Company
- Mobility Insurance Company
- Student Insurance Company
Written by the company
Mondial Care is a travel insurance company with very competitive prices. We offer travel insurance all around the world for any citizen. Our website is available in 7 languages, English, French, Spanish, German, Dutch, Italian, and Brazilian.
Contact info
33 Avenue Victor Hugo, 75116, Paris, France
- +33182835626
- contact@mondialcare.eu
- mondialcare.eu
4.7
Excellent
641 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Mondialcare
The recognition of our services is a very precious encouragement for our teams. Thank you again.
Reply from Mondialcare
Thank you. Our IT team strives to provide you with the best possible purchasing process. This is a constant effort, integrating all of the latest, rapidly evolving technologies to continually improve the customer experience. Thank you again.
Terrible service
13 May 2025
Reply from Mondialcare
Dear Mrs. Uzor,
Subject: Follow-up on Your Trustpilot Review
As the President of the group operating Mondialcare, I was very surprised to read your Trustpilot comment describing our service as "terrible."
I have reviewed your file and noted that you subscribed two contracts with us. However, I could not find any claims or incidents that might explain such a review.
Given that our Trustpilot rating is consistently high, I take comments like yours very seriously, as they help us identify areas for improvement in the global service we strive to provide — a service that is positively recognized in many countries.
I would be grateful if you could share the specific facts or experiences that led you to post such a comment.
Kind regards,
Yves GANANSIA Président
Reply from Mondialcare
Providing a full range of travel insurance policies in 15 languages available worldwide with no age limit is more than a challenge. We do appreciate your comment as it comforts your teams work.
Reply from Mondialcare
It is our constant target to provide a full range of Insurance policies worlwide at a very affordable price in 15 languages
Reply from Mondialcare
In one short sentence you have acknowledged the success of all our efforts, we can only thank you for such a valuable contribution.
Reply from Mondialcare
Thank you for your encouragement, which can only motivate our teams to constantly improve in order to provide you with the best possible service.
My son arranged this for me and I must…
My son arranged this for me and I must say the feedback , response , email went very quick. So therefore your service is great
6 May 2025
Reply from Mondialcare
Recognition of the effectiveness of our services is a valuable encouragement for our teams, thank you again
Reply from Mondialcare
The recognition of the speed of our services encourages our IT department to constantly improve our programs by introducing a little more new technologies every day.
The website is slow and works randomly
The website is slow and works randomly. I don’t recommend.
2 May 2025
Reply from Mondialcare
Dear Ms. Dumbi,
Thank you for your feedback.
Since 2016, you are the very first person to mention any issue with the speed or stability of our website. Our IT team works continuously to maintain high performance and user experience, and we take such remarks very seriously.
In most cases, such a situation is linked to temporary network conditions, either on the user’s side or on ours. We would be happy to conduct a joint test with you at your convenience, to better understand whether the issue persists and how we might address it.
Therefore, we would appreciate it if you could clarify your experience and the reasons for your rating, so we can work on improving where necessary.
We remain fully available to assist you.
Yves Ganansiaz President
Very easy to use.
29 April 2025
Reply from Mondialcare
Recognition of the effectiveness of our services is a valuable encouragement for our teams, thank you again
Reply from Mondialcare
Thanks a lot Jackie for your friendly comment, our team is grateful for the quality of your comment. Thanks again.
I was delayed with my flight for over…
I was delayed with my flight for over 12 hours I have written to Mondial 3 times and I am still waiting for a response unfortunately . I was just very concerned after not receiving a reply but everything worked out okay and I received my payment after my details was sent. I did write to the email address to thank them for my payment Stewart
19 April 2025
Unprompted review
Reply from Mondialcare
Dear Sir, You opened claim on 15/04/2025 and we received all the elements allowing the payment of your claims on 28 april 2025,it was then processed immediately and the payment has been made today 29/04/2025. I frankly would appreciate a better comment as you took time to provide the necessary documents and our process of treatment was a matter of hours.
I received immediate support for the…
I received immediate support for the correction of the data. I asked them to send my documents to different email address. They helped me immediately even I didn't have policy number. It was easy process.
24 March 2025
Unprompted review
Prompt communication
I made a mistake in the process of taking out an insurance for someone else (filling in my own home address instead of the insured person on the second page of the wizard). When it was discovered, I reached out to the support team - and the certificate was fixed and re-sent in a matter of minutes.
20 March 2025
Unprompted review
Bruno is spot on and answers everthig for you.
Bruno has hands on the day we made decosion to relocate to France. The information her provided was so precise, that very few questions where raised, And thos that werem were answered immediately which reassurd our decicsion to become French Citizens.
10 March 2025
Reply from Mondialcare
Thank you for your appreciation of Bruno's work. Your comments can only encourage him to continue his efforts to satisfy all his customers as he did for you. Thank you again.
Comprehensive Service.
Service was fast, very informative and professional. Only minor negative feedback was the total cost--a little too high for my current budget.
Thank you.
8 March 2025
Reply from Mondialcare
Hopefully it appears you have chosen our proposal and we thank you for this choice.
Reply from Mondialcare
Thank you for your vey positive appreciation
Reply from Mondialcare
Responsiveness is the hallmark of our customer service, which is always happy to see that customers like you appreciate it and let them know.
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