mondgo.com Reviews 135

TrustScore 1 out of 5

1.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I would rate it with zero stars if that was an option. When I read the other reviews which described exactly what I experienced it makes me angry! I guess buyer beware, I knew when I paid for my or... See more

Rated 1 out of 5 stars

I made my order in early November of 2021. It’s now February of 2024. Sadly, after many years of waiting, hoping and enquiring, I have not received anything at all!! Just misleading updates and insinc... See more

Rated 1 out of 5 stars

Never received products just a bunch of empty promised emails that it would be shipped soon. And this is the reason a lot of people don’t support small businesses as there’s a ton of scams like this g... See more

Rated 2 out of 5 stars

2 stars only for responsive customer service. I ordered a few items in June 2022 and every couple months they tell us it will be another couple weeks/months. Well now it is well past 1 year since they... See more

Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

135 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never received product

Never received products just a bunch of empty promised emails that it would be shipped soon. And this is the reason a lot of people don’t support small businesses as there’s a ton of scams like this going around better safe going with a major department store than risking it.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Scammer Scum

Backed them on Kickstarter 3 years ago. To this day nothing but excuses and lies.
Absolute scam. Avoid, no matter what!!

1 February 2025
Unprompted review
Rated 1 out of 5 stars

Got scammed

Got scammed. Still nothing after 2 years. Sadly i can see I am not the only one..:

26 November 2024
Unprompted review
Rated 1 out of 5 stars

Got scammed

Got scammed, ordered in January, now its October. They responded and even with pictures, but now we are being ghosted

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Yup.

Yup.. scam. I ordered like 2 years ago, and initially was following up with them to no avail.. slowly it slipped from my mind and totally forgot about them.. not received any order updates since.. no refunds either.

Things that happened since I ordered:

- my country sent an astronaut to the space station
- The world cup happened
- The war in ukraine happended
- The card I used for the purchase expired
- The war in Gaza happended

11 September 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

Can't add much. everything is pretty much written in the previous reviews. Totally true.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Ordered in April 2023

Ordered in April 2023. Have been asking about the package every few months and they said the they would send it and lots of lies. In February 2024 I asked for a refund (since I haven’t received any books) But they don’t acknowledge it and still say there was a problem with my order and will send it again. They take months to respond and don’t really care.
It’s August 2024 and still waiting. I don’t think it’s worth it.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

I got scammed too

I got scammed too. More than 15 months, only excuses, probably 6 times so far. Now the website is down, congrats to all of us...

23 August 2024
Unprompted review
Rated 1 out of 5 stars

Over a year of dely and lies

Over a year ago, I placed an order with Mondgo and still haven't received my products! Despite repeated contact, they've given me nothing but lies about the delivery. I finally requested a refund, and now they're completely ignoring me.

17 August 2024
Unprompted review
Rated 1 out of 5 stars

Cannot even rate

Cannot even rate. Waiting over 6mths for an order & refund! Given nothing but the run around!! DO NOT WASTE YOUR MONEY!!!

11 November 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look