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2.8
Average
4 reviews
No history of asking for reviews
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3 months and still didn’t received the…
3 months and still didn’t received the order
7 September 2024
Unprompted review
When a Brand Isn’t Worth Your Trust: My Experience
I ordered two dresses from Monclowa in mid-August. Despite choosing express delivery, they were shipped via ground delivery and arrived almost two weeks later. The clothes had a strange smell and came without tags. I thought, ‘Oh well, maybe it’s a small workshop or an individual trying to create their own brand.
The dresses didn’t fit, so I decided to return them the next day. I followed all their requirements – sent an email, included photos of the items, and finally received an address where I had to return the package at my own expense. I was even offered to keep the items and receive 10% of the purchase value back, that means €16 :)
Anyway, I sent the items back, and that’s when the email ping-pong began. ‘Something unexpected’ happened in the return process, Emily kept repeating, until eventually, they stopped responding altogether.
It’s now been two months since I returned the items, and they still refuse to refund me. I highly discourage anyone from taking the risk and, frankly, suggest staying far away from this shop.
1 September 2024
Unprompted review
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