I wish there was an incentive for using Flexship. I have all these points from my orders but can only use $15 at a time. Can usually get better prices in the sales. Also my eyes have really been hurti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference! At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking f... See more
Company replied
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all... See more
Company replied
Monat is quite pricy, but it is a quality product. My hair has never grown so long and thicker! It wasn't thin to begin with so now it's bushier...but it's a positive outcome for a great product. The... See more
Company replied
Company details
Written by the company
MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Contact info
10000 Northwest 15th Terrace, 33172, Doral, United States
- (888) 867- 9987
- https://monatglobal.com/contact/
- monatglobal.com
4.3
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am not happy with my representative
I am not happy with my representative. I had attempted to get in touch with her and it was over 24 hours and by then I had horridly placed an order because I didn’t want to lose the sale. I’ve been much happier with going directly to Monat than the representative.
1 July 2025
Reply from MONAT
Thank you for your honest feedback. We’re truly sorry to hear about your experience with your Market Partner. We understand how frustrating it can be when you're trying to make a timely purchase and don’t receive the support you need.
We appreciate you sharing that you've had a better experience working directly with MONAT. While our Market Partners are independent and manage their own communication, we’re here to support you at every step and want to ensure your experience is always smooth and positive.
If you ever have questions, concerns, or need help with your account or orders, please don’t hesitate to reach out to us directly at CustomerCareUSA@monatglobal.com or call (888) 867-9987. We're happy to assist anytime.
Thank you again for being part of the MONAT family. We appreciate you!
Reply from MONAT
DEBRA,
We're so glad you love our professional hair care products! We appreciate you sharing your positive experience with us.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Good hair products
Good hair products that leave my hair looking and feeling very nice.
A bonus is how long it lasts as you use so little of the product each time.
29 July 2025
Reply from MONAT
David Sabin,
We appreciate your positive feedback! It's great to know our hair products make your hair look and feel nice, and that they last a long time.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
SolZ,
We're glad you're enjoying our products. Thank you for sharing your positive experience with us; we appreciate it.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Great products! Simple to use. Wonderful benefits! Also, the scents are subtle but smell so good!
Monat has changed my scalp health and in turn drastically changed my hair. It’s soft, shiny and I hardly have any frizz now. My scalp was covered with big, painful acne and it was very itchy and dry. The biggest improvement I’ve noticed so far is that my acne and itchiness has decreased significantly. Balancing my scalp PH level has been a game changer for me. The scalp microbiome is so diverse. The scalp scrub and rejuvenique oil has helped the most for my scalp issues. Bonus about the rejuvenique oil, it’s smells heavenly. I also love the shampoo and conditioner. Overall, I am very happy with what Monat has done for my hair health so far and I’m positive that I’ll have even more benefits, the longer I use it. I love Monat and I would recommend them to everyone! Thanks for making great products that do the job! Signed, forever a happy customer.
16 July 2025
Reply from MONAT
We appreciate you sharing your positive experience and recommending our products. Thanks for your feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Monat Informed
Re the talk on Monat, Anthea did well, not everything quite heard.
Attention to customers is good.
Thanks to Monat for a quality product where real results are or can be obtained
24 July 2025
Reply from MONAT
Great! Thank you for your great feedback!
Jami is my rep
Jami is my rep, and can I tell you she is a Phenomenal Human & a true hearted for these products and she is Not lying on how much you would Love there products and I absolutely love the night cream it really does make a difference.
1 July 2025
Reply from MONAT
Lisa Baranski,
We're happy to hear that you had such a wonderful experience! Thanks for sharing.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
good product
15 June 2025
Reply from MONAT
Great! Thank you for your great feedback! We are thrilled you love the products.
Reply from MONAT
Sharon Purvis,
We appreciate your kind words about our products and are so glad that you are having a great experience.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Vous pouvez modifier votre vue du site en français !
Reply from MONAT
we're sorry to hear that the product didn’t meet your expectations, that’s never the experience we want for our customers. We’d love the opportunity to make this right and learn more about what didn’t work for you.
Please feel free to reach out to our team at CustomerCareUSA@monatglobal.com so we can better assist you. Your satisfaction matters to us, and we’re here to help.
I absolutely love the products
I absolutely love the products. I’ve always been one to wear my hair up and out of the way but it’s so much healthier and pretty that i always wear it down. My consultant, Eva Vivas, is amazing and I’m so glad she walked me through a full scalp analysis and recommended the best products for me.
29 July 2025
Reply from MONAT
Latonya,
We are so happy to hear that you love the products! It's great that the consultation helped you find the perfect products. Thanks for sharing!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Why I use Monat products.
I feel good about using these products on my skin and hair as I know the products are safe and do not contain chemicals like so many other products on the market. Once I place my order, my products are quickly delivered.
29 July 2025
Reply from MONAT
Penny Fosselman,
We're happy to hear that our safe and quickly delivered products make you feel good about your skin and hair care routine. Thanks for your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
I have been using Monat products for 4…
I have been using Monat products for 4 months now. I love them. I did a big chop on my hair in January. My hair was long but thinning. I had a lot of breakage. Hence the reason for reducing to shoulder length at the end of Jan 2025. I am an OAP so I expected my hair to be thinner with age. I started using Monat products in April. The shampoo and conditioner has made a huge difference. The scalp scrub has been superb. My favourite product. I use the leave in crème conditioner and I use the replenishing crème. By month 2 I could tell the volume was returning. Hair growth was active and breakage reduced around 95%. As the hair grew the natural curl pattern grew too. It was very easy to see the thicker hair growing in length with just the ends visibly thinner than the rest but next to no breakage. The small amount of hair breaking away I regard as normal. Tiny tiny amount. I am over the moon with the fast turn around. Can’t wait to see what it is like at the end of this year.
29 July 2025
Reply from MONAT
Thank you so much for sharing your journey! 💙 We're thrilled to hear about your amazing transformation and how Monat has supported your hair’s health and growth. It’s inspiring to see that with just a few months of consistent use, you've regained volume, reduced breakage, and are enjoying your natural curl pattern again. 🌿✨
We can't wait to hear how your hair continues to thrive through the year! 😊
fast shipping very good products!
29 July 2025
Reply from MONAT
Raphaelle,
We are glad you are happy with our fast shipping and products!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
so attentive…
My contact for Monat is so attentive without being pushy. She knows what works well for me.
29 July 2025
Reply from MONAT
Mary Jean Badalamenti,
We're happy to hear that your contact is attentive and helpful. We appreciate you sharing your positive experience with us!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Thank you so much for your feedback! 😊 We're delighted to hear that you're loving the products and noticed a difference in your hair. Quick delivery is always our goal too! 💛🚚💫
shipping was reasonable time
shipping was reasonable time, packaging was good. product is good, love it! The only issue is when I search for a specific product on the web-site it never comes up and I have to scroll through all product to find what I need.
30 June 2025
Reply from MONAT
HiEmma, thank you for your wonderful feedback! We’re so glad to hear that your order arrived on time, the packaging met your expectations, and that you’re loving the product!
We appreciate you sharing your experience with the website search, we know it can be frustrating to scroll through products to find what you need. Your feedback is valuable, and we’ll share it with our team as we continue improving our online shopping experience.
Thank you for being part of the MONAT family, we’re so happy you’re enjoying your products!
Reply from MONAT
Lindsay,
We're so glad to hear that you had such a wonderful experience. Thank you for sharing your positive feedback with us!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Problem
I keep having to call after my subscription is placed, and when I call everything is correct so I don't understand what the problem is.
29 July 2025
Reply from MONAT
Hi Margaret, we’re really sorry to hear about the ongoing confusion with your flexship, we completely understand how frustrating it must be to keep calling and still feel unsure about what’s happening.
Thank you so much for being a loyal VIP since 2018, we truly appreciate your continued support and trust over the years.
We reviewed your account and everything appears to be processing correctly, but we’d love to take a closer look to ensure there’s nothing being missed. Our goal is to make your experience as smooth and stress-free as possible.
Please feel free to reach out to us at CustomerCareUSA@monatglobal.com or call (888) 867-9987, and we’ll be happy to walk through your setup in detail. If you’d prefer, we can also schedule a callback at your convenience.
Thanks again for being part of the MONAT family, we’re always here to help.
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