I wish there was an incentive for using Flexship. I have all these points from my orders but can only use $15 at a time. Can usually get better prices in the sales. Also my eyes have really been hurti... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference! At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking f... See more
Company replied
My hair experienced nothing but improvements from the first wash I had with Monat shampoo and conditioners. Their rejuvabeads and the oil, antifrizz lotion, body wash, and beyond! Absolutely love all... See more
Company replied
Monat is quite pricy, but it is a quality product. My hair has never grown so long and thicker! It wasn't thin to begin with so now it's bushier...but it's a positive outcome for a great product. The... See more
Company replied
Company details
Written by the company
MONAT is a privately owned multinational brand specializing in premium, naturally based haircare, skincare, wellness, and beauty products. Founded in October 2014 by the Urdaneta family—co‑chairman Luis Urdaneta and co‑founder & CEO Rayner Urdaneta—the company operates via a social‑selling direct‑sales model, empowering independent Market Partners across the U.S., Canada, UK, Europe, Australia/New Zealand. MONAT’s mission is to help people everywhere enjoy beautiful, healthy, fulfilling lives through exceptional, naturally based products; a fun and rewarding business opportunity; and a culture of family.
Contact info
10000 Northwest 15th Terrace, 33172, Doral, United States
- (888) 867- 9987
- https://monatglobal.com/contact/
- monatglobal.com
4.3
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unacceptable quality
Lately I’ve been receiving broken and even used products (hair scrub). Thinking of cancelling. I don’t have time to call every time I receive an order that’s unacceptable quality.
5 July 2025
Reply from MONAT
Hi Suzanne, we're so sorry to hear about your recent experiences, this is absolutely not the standard we strive for. We're actively working to improve our packaging and quality control to prevent issues like this in the future.
We understand how valuable your time is, and truly appreciate your patience. While we didn’t see a previous support request, we created a replacement order for your hair scrub today, and you should receive it within the week. We've also included a special apology order with a small gift from us to make up for the inconvenience.
If you ever need any support, feel free to shoot us a quick email at CustomerCareUSA@monatglobal.com . We’re always happy to help.
My hair has improved in quality and…
My hair has improved in quality and density which I am very thankful for. The only thing is I wish it would also help in increasing the length of the hair as well.
30 July 2024
Reply from MONAT
Michelle,
We're happy to hear that our product has improved your hair's quality and density.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Thank you for your kind words! We're happy to hear you appreciate the quality of our products and our fast delivery 😊
Above and beyond! Fantastic customer service
Fantastic customer service! Your company sent me the wrong product and before I could even call about it you had sent me an email stating that you recognize that and you were sending me the correct product and allowing me to keep the incorrect product as a gift. That is above and beyond service! As a business owners, we do our best to put the Customer first and I feel that’s what you did with me. I love your products and will continue to purchase from you, especially because of your ease of customer service.
30 July 2025
Reply from MONAT
Kelly,
We appreciate your positive feedback! We are happy to hear that you were pleased with the customer service you received. We're glad our team could quickly resolve the product issue and that you'll continue purchasing from us.
I would love it if you didn't charge…
I would love it if you didn't charge shipping when I'm adding to my flex ship order!
25 July 2025
Reply from MONAT
Melissa Johnson,
Thank you for your feedback. We appreciate you bringing your shipping charge concerns to our attention regarding your flex ship order. VIP Perks Customers in North America have the opportunity to receive free standard shipping on any order type of $100 USD.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Lovely products
Lovely products , good service 😊
Seen slight improvement but only been using for a short time 😊 oil and split end product amazing
30 July 2025
Reply from MONAT
Thank you so much for your kind words! 😊 We’re thrilled to hear you’re enjoying the products and seeing some improvement already. The oil and split end product are favorites for a reason 💙
Reply from MONAT
Ashlynn,
We're so happy you love the products and the free gifts! Thanks for sharing your positive experience with our brand.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Great! Thank you for your great feedback!
No questions asked and fast!
3 July 2025
Reply from MONAT
Julie,
We're happy to hear that your experience was so quick and easy! Thank you for your positive feedback; we appreciate it.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Tina,
We're happy to hear our product made your hair soft and manageable. Thank you for your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Loving the Black shampoo
Loving the Black shampoo. Leaves my scalp feeling very clean and fresh.
2 June 2025
Reply from MONAT
SUANIA,
We're happy to hear that our black shampoo leaves your scalp feeling very clean and fresh. Thank you for your positive feedback!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Love the products
Love the products. Orders are processed and received on time. Salon distributor is knowledgeable and extremely helpful.
16 July 2025
Reply from MONAT
Trishcustomer,
We're happy that you love our products and that your orders are processed and received on time. We appreciate your positive feedback about the distributor.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Renee,
We're happy you love our products, sales, and auto-ship reminders! Thank you for sharing your positive experience with us.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
My number one complaint with all my…
My number one complaint with all my orders is we accumulate points but it is usually cheaper for me to stock up during flash sales. My points are wasted and I've got to keep up with changing my flex date so I don't receive products I don't want or need. Therefore, not a five star rating.
30 July 2025
Reply from MONAT
Thank you for taking the time to share your feedback. We truly appreciate your loyalty and understand your concerns about maximizing the value of your points and managing your deliveries.
Our goal is to make the rewards program and subscription experience as beneficial and flexible as possible. While flash sales can sometimes offer deeper discounts, points are designed to give you consistent value and rewards for staying with us. That said, we know there’s always room to improve, and your comments help us do that.
We’re actively working on ways to make our rewards and subscription management more user-friendly and rewarding. If you ever need help adjusting your flex dates or finding the best value for your points, our team is always here to assist.
We’d love the chance to turn your experience into a five-star one in the future. Thanks again for your honest feedback!
Enjoying Monat! Wish I tried it sooner!
I’ve really been enjoying using the Monat products. The rumours about hair loss couldn’t be more wrong in my experience. I honestly wish I hadn’t waited so long to give them a try!
I’m currently using the IR Clinical system and the leave-in conditioner daily, and I’m already seeing great results. My hair feels healthier, stronger, and more manageable.
Special thanks to Nikki in Angus, who was incredibly informative and supportive throughout and it was a completely no pressure experience, which I really appreciated.
Highly recommend giving Monat a go!
30 July 2025
Reply from MONAT
Thank you so much for sharing your wonderful experience! 💙 We're thrilled to hear you're loving the IR Clinical system and seeing such positive changes with your hair - healthier, stronger, and more manageable is exactly what we love to hear 😊
I placed an order and it arrived in…
I placed an order and it arrived in good condition and in a timely manner. Thank you for very good products!
26 July 2025
Reply from MONAT
Glen,
We're happy to hear that your order arrived in good condition and in a timely manner! Thank you for your feedback on our products!
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Monica,
We're happy to hear that you really like our shampoo and conditioner! Thank you for your positive feedback.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
So glad I tried it!!
I’ve been using Monat products alongside PRP treatments for my scalp, and wow, what a difference!
At one point, I was experiencing noticeable balding, and now I can genuinely say my hair is looking fuller and healthier. The combination has worked wonders for me. I’m so glad I stayed consistent with it. Highly recommend giving it a try if you're struggling with hair thinning or loss!
30 July 2025
Reply from MONAT
Es,
It's wonderful to know your hair looks fuller and healthier. Thank you for sharing your experience and recommending our products.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
The products are amazing
The products are amazing. They smell great. Shipping is extremely quick.
10 July 2025
Reply from MONAT
Lex,
We're happy to hear that you enjoyed our products and the quick shipping! Thank you for your positive feedback; we appreciate it.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
Reply from MONAT
Lizabeth Newson,
We're glad you found our service quick and efficient, and that you appreciate our products. Thanks for your feedback.
Please don’t hesitate to contact us at CustomerCareUSA@monatglobal.com or call us at (888) 867-9987 — we're here to help and would truly appreciate the chance to make things right. Thank you again for your feedback. It helps us improve and better serve our customers.
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