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Experience Upscale Living in Kensington at Monarch House Serviced Apartments
Located in the prestigious heart of Kensington, London, Monarch House Serviced Apartments offers 41 beautifully designed one to four-bedroom apartments, perfect for business travellers, leisure guests, and long-term stays. Our luxury apartments are set within a peaceful, private gated residence, providing the ideal blend of comfort, space, and convenience in one of the city's most sought-after neighbourhoods.
Each apartment is thoughtfully furnished with elegant interiors and high-spec amenities to create a welcoming “home away from home.” Whether you're staying for a short business trip, relocating to London, or enjoying an extended holiday, you will benefit from spacious living areas, fully equipped kitchens, modern bathrooms, fast Wi-Fi, and weekly housekeeping. Select apartments also feature balconies, private terraces, or garden access.
Monarch House stands out for its exceptional customer service. Our professional 24-hour concierge team is always available to assist with anything you may need, including airport transfers, local recommendations, parcel handling, and maintenance support. We take pride in offering a seamless and stress-free experience for every guest.
Our prime location places you just minutes from iconic London landmarks such as Hyde Park, Kensington Gardens, the Royal Albert Hall, Harrods, and the Natural History Museum. High Street Kensington Station is within easy walking distance, offering direct access to central London, the West End, and Heathrow Airport. The area is filled with charming cafés, restaurants, boutiques, and cultural venues, making it ideal for both work and relaxation.
At Monarch House, we understand the importance of privacy, flexibility, and peace of mind. That is why we have become a trusted choice for corporate stays, international relocations, family visits, and healthcare tourism. With a focus on safety, service, and sophistication, many of our guests return time and again.
We are proud to be rated highly by our guests and always welcome feedback to help us continue offering the best serviced apartment experience in London. If you have stayed with us, please consider leaving a review – we would love to hear from you.
Contact info
241 Kensington High Street, W8 6EL, London, United Kingdom
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed your stay at Monarch House Serviced Apartments and that our team and facilities met your expectations. 😊
We truly appreciate your feedback - if you have a moment, we would be incredibly grateful if you could share your review on TripAdvisor as well. Your comments help other travellers make confident choices when visiting London.
You can submit or edit your review here: https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d1604077-Monarch_House_Serviced_Apartments-London_England.html
Thanks again for staying with us, and we hope to welcome you back soon!
Excellent location and very good service especially Siya the front desk staff. very helpful.
9 December 2025
Unprompted review
Reply from Monarch House Serviced Apartments
Hi mahjabeen,
Thank you very much for your kind words! We’re pleased to hear that you enjoyed your stay with us and that our location and service - especially from Siya at the Reception - made a positive impression. 😊
We truly appreciate you taking the time to share your feedback here on Trustpilot. If you’d be happy to, we would be very grateful if you could also leave your review on TripAdvisor - it really helps other travellers when planning their stay in London.
You can submit or edit your review here: 👉🏼 https://www.tripadvisor.co.uk/UserReviewEdit-g186338-d1604077-Monarch_House_Serviced_Apartments-London_England.html
Thanks again for choosing Monarch House Serviced Apartments. We hope to welcome you back soon!
Terrible Experience: Unprofessional Management and Pest Issues
We had a highly disappointing and distressing experience at Monarch House during our 9-day stay. On the first night, we found a huge black spider in our apartment. On the third night, we encountered a mouse, and on the fourth night, we found another mouse. This was extremely unsettling, especially with young children and food present.
Despite the initial positive impression of the hotel and its staff, the response from the General Manager, Issam, to our complaint was shockingly unprofessional and dismissive. Instead of addressing our concerns with the seriousness they deserved, Issam practically implied that having pests is normal, stating, "In a cosmopolitan city such as London, every property contracts a pest control provider and the reason for the latter is that everyone is exposed to pest without exception." This response downplayed the severity of our experience and showed a lack of empathy and professionalism.
After we encountered the second mouse incident, we refused to stay in the same apartment, and only then were we moved to a different apartment. However, our family still felt unsafe and uncomfortable, and our children were terrified for three days.
We expected much more from a hotel that markets itself as upper-class and charges premium rates. Unfortunately, Monarch House failed to provide the peace of mind and safe environment we paid for.
We strongly advise potential guests to reconsider staying here, as our documented experience has shown a lack of care for guest well-being and an unwillingness to address serious issues adequately.
*Attached is a photo of the mouse we found in our apartment.* will be found on Google review
28 July 2024
Unprompted review
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