Banner for Monarch Air Group

Monarch Air Group Reviews 1,079

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, professional staff who go above and beyond to ensure a smooth and pleasant journey. Many highlight the quick response times and efficient coordination, making the entire process, from inquiry to landing, incredibly easy and stress-free. The user experience is frequently described as top-notch, with people appreciating the attention to detail and personalized care provided. However, some people were dissatisfied with significant flight delays and a lack of communication regarding the reasons, leading to frustration and discomfort. A few other people also felt that the customer service was subpar, citing issues with unresponsive representatives, conflicting information, and inadequate accommodations during their trips.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the responsive, helpful, and professional... See more

Staff

People report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Response time

Users describe positive interactions with response times, highlighting the responsiveness, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the high quality,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

everything was excellent. The level of client service that Joey Bernat (Executive Account Manager) provided was of the highest quality. Responsive, helpful, adding extra touches…it was all incredi... See more

Rated 5 out of 5 stars

Arthur found for us the newest jet at a reasonable price. And, he catered the best of food both for the departure and return. He even included my favorite whiskey! When there was a delay for the fl... See more

Rated 5 out of 5 stars

The logistics for the travel synchronized perfectly. The part set up by Monarch meshed with the local transportation the we contracted. The communication between all parties was good. The flight req... See more

Rated 5 out of 5 stars

Thank you Arthur for such a seamless experience working with you for the first time BUT you are definitely my "Go To" jet provider from now forward. You handled my last minute request, manifest add... See more


Company details

  1. Airline
  2. Transportation Service

Written by the company

Monarch Air Group - air charter service provider. Charter or rent a private jet with an experienced crew. 24/7 fleet access will comfortably accommodate your travel requirements.

Monarch Air Group - Experience Matters.

Written by the company

On-demand provider of private jet charter.
Leading provider of on demand private jet charter, servicing private families, Fortune 500 corporations Government entities and world leading NGO’s.

Contact info

Promotion box for Monarch Air Group

Private Jet Charter Quote

Get an instant quote.

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Experience.

We just worked with Paul for a very last minute (less than 24 hours) request and he was able to get us what we needed, at the right price, super fast. The flight, pilots and aircraft were all great as well. On time and clean/comfortable. Our team will be working with Monarch again soon!

9 January 2025
Rated 5 out of 5 stars

The service provided by Jake was very professional

The service provided by Jake was very prompt, complete and accommodating. The pilots
were easy to meet and get comfortable with. The aircraft was in excellent condition.
The flight went smooth, and on time.
Jake texted us to inform us the aircraft was arriving at the FBO, and followed up after the flight landed. A professional operation.

5 January 2025
Unprompted review
Rated 5 out of 5 stars

We needed to travel on incredibly short notice.

We needed to travel on incredibly short notice in the middle of the holidays and were first time customers, so I was not optimstic. Daria answered my call immediately and found a set of cost-efficient options within a few hours. Along the way, she was in regular contact and extremely responsive to any questions I had. A great experience and I recommend Daria without hesitation.

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Seamless and Perfect

Rajiv was wonderful to guide us through everything and to make our experience seamless.
The pilots were great, helpful, super professional.
I will certainly book again!!

5 January 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Joao was great. Handled all details flawlessly and very communicative. Pilots, flight attendant and plane all great. All positive. No negative.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

Great and professional service

Easy, direct, and professional service from Paul. He was able to get us a quote with a quick turnaround and within the budget that we're looking for. Very easy to communicate and that the team is always trying to make themselves available.

20 December 2024
Rated 5 out of 5 stars

Outstanding from the start

Outstanding from the start. Call Christian 1st - each and every time. Professional. Highly communicative. Excellent operators. First class. I have used charters before -and this experience blew everyone else out of the water!

26 December 2024
Rated 5 out of 5 stars

Excellant Flight

Our flight crew went above and beyond. We are moving out fo the country, so had quite a bit of luggage. The crew pitched right in adn got everything loaded, then conducted a sooth, professional flight.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Superb experience

Jake was a fantastic help, super efficient and really polite and got back to me within minutes. Couldn’t have asked for more to be honest.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Jake helped us with a fluid booking, addressing our needs/requests, and the flight crew was exceptional.

23 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look