Bonnie was very pleasant today reviewing my loan terms with me. She has a great phone voice, too. Everything was covered and she did inquire if I had any further questions - which I did not. Tha... See more
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Very professional & LIVE PERSON
Very professional. Multiple reminders when the loan term was coming due. You get a LIVE PERSON to speak to. Super impressed with this Lending Organization. Would do business with them again at any time!
Question about a confusing email
I had a question about an email I received that was confusing. Bilma helped me understand the email and my question was answered. Great customer service.
Patience with seniors
The lady that helped us understand the pay portal setup and she was very patient while we worked our way through setup. As senior citizens, we needed a lot of help and she was very patient and supportive. Wish there more like her!
Bonnie was friendly courteous and…
Bonnie was friendly courteous and thoughtful
Follow Up
Bonnie was thorough, polite and to the point which was very much appreciated. Verification of my account was thorough.
Personal phone service very polite ,
Personal phone service very polite ,
A Shining Star for Your Business
I was not placed on hold very long. (probably less than 15-20 seconds) and then was contacted by Jennifer who greeted me and then asked me a couple of security questions and answered my questions and changed a few of my account options very quickly in a secure mode. She was always pleasant, concise and efficient. She made sure I understood and made me glad that I called.
the representative was very clear as to…
the representative was very clear as to the upcoming chargers when they were so and allowed for questions and seemed very interested in our satisfaction
CSR top notch
Just received a very professional phone call from Momnt who went through my iPhone screening just perfectly. The CSR was friendly, seemed to respect my privacy and apprehension about getting a "unknown number" phone call. She was a delight to talk to, didn't ask any personal information and just told me what to expect out of the loan.
Bonnie was very friendly and very clear…
Bonnie was very friendly and very clear in speaking. She quickly answered any questions I had.
Easy to work with and understand
Easy to work with and understand. Spoke clearly
The service is phenomenal
The service is phenomenal. My project was finished in a timely manner and the loan terms with the promotional period can’t be beat. Jennifer thank you for checking in on me and answering all my questions.
Got a loan permit was not approved…
Got a loan permit was not approved licensed contractor said funds were never sent.momnt tells me I have to deal with contractor I requested when the funds were sent about 3 weeks ago. Nothing yet I was approved in October 2024 and still paying on something I do not have.i have called and explained the situation and no clear answer.
The associate answered all my questions…
The associate answered all my questions with clear and understandable answers.
Bonnie was friendly and professional
Bonnie was friendly and professional. I enjoyed the experience!
Bonnie was clear and concise when…
Bonnie was clear and concise when performing my account verifications.
Momnt.com was very helpful in providing…
Momnt.com was very helpful in providing me fast financial support when my HVAC system went out prior to a snowstorm arriving in a couple a days. I applied for the loan and got a response back in 10 minutes. The customer service team (Boney) called me the next morning to go over the loan and answer any questions that I had. She was professional, courteous and actually listen as I ask my questions. I’m glad they were able to help me in my time of need.
Fatima was above and beyond on the call…
Fatima was above and beyond on the call today.
She was great at providing me with the information that was needed.
Many thanks to Fatima
Bonnie was great
Bonnie was great! She was kind and professional and completed the call quickly and efficiently. I was able to easily understand the terms of my loan.
Thank you,
Cathy Heard
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