Mometrix Test Preparation Reviews 1,412

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers are really happy with the study materials, finding them clear, well-organized, and effective for exam preparation. Many appreciate how closely the content and format mirror actual tests, which helps build confidence and improve scores. The platform is often described as easy to navigate, and the detailed explanations are highly valued. However, some people were dissatisfied with certain aspects of the products. A few customers reported issues with order fulfillment or having difficulty accessing digital materials. There were also concerns about the flashcards, with some finding them too detailed and overwhelming, rather than concise study aids. Additionally, some reviewers felt that practice questions were poorly worded or too easy compared to actual exams, and that the provided statistics were outdated.

What people talk about most

Product

Users describe ambiguous interactions with the product. Many reviewers found the study materials, such as... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers found the platform easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I give this 4 stars because of the packaging. The books came in a box that was opened with bulging ripped paper sticking out of it that had nothing to do with the books themselves. Very strange! The b... See more

Company replied

Rated 4 out of 5 stars

Original review was an exaggeration on my part. I was called shortly after I sent the review. All good for now.

Company replied


Company details

  1. Educational Institution

Information provided by various external sources

We think differently about test prep. We believe you can perform better by implementing a few critical test taking strategies and focusing your study time.


Contact info

  • Phelan Boulevard 3827, 77707, Beaumont, United States

  • mometrix.com

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The practice scenarios provided on your…

The practice scenarios provided on your website do not adequately represent the diversity of clients that may be encountered in the NMHC exam, particularly those from the LGBTQIA+ community. The limited number and scope of scenarios made it difficult to prepare for all potential scenarios and ultimately contributed to my failure to pass the exam.

22 September 2024
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

We're very sorry to hear about your poor experience with our products. Please know that our Customer Support team is always here to help.

Rated 5 out of 5 stars

Passed 1st try

Passed 1st try
Thank you Mometrix for helping me be successful the first time. This resource provides explanation videos, mini quizzes, and mock exams. I worked with this for about 3 months and aced the exam.

22 August 2024
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

Thanks so much for this awesome review!

Rated 1 out of 5 stars

Don't waste your time!

Spent 3 hours taking an SHRM practice test, and when I hit submit I received an error message: "Bad Gateway". So all of my answers were deleted, and my test wasn't scored.

I tried to contact customer service through their chat, which the website indicated was the best way to contact them. I spend 15+ minutes idle and then got a message saying no one will be joining my chat.

This was the worst test prep service I have ever used! NEVER again. I do not recommend this at all.

10 June 2024
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

We are so sorry for your SHRM practice test experience, Alex. It's of course never our intention for there to be a connectivity issue with a practice test, and you of course did the right thing trying to contact our Customer Support team. I have no idea what happened or why no one helped you, but I sincerely apologize for the lack of response.

Thankfully it looks like you decided to also email us (after we failed to chat with you) and that we emailed you back within 15 minutes. It also looks like later that day we *were* able to recover your test results and get them to you, but we never heard back from you.

Did you successfully recover those test results as we anticipated?

Rated 1 out of 5 stars

I tried to get in touch with someone at Mometrix about my order's and to ensure the address was correct. I've left several messages and sent the chat no one has assisted me.

No one has followed up with me regarding my order. I still have not rec'd the order I put in. I needed to confirm my address was correct the day I put that order in. No one called back or followed through with me as of yet. I do not know where the order would be. I paid for this up front.

25 May 2024
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

We're so sorry you had such a poor experience with us, Mandy. From our communication history, it looks like you reached out to us on May 25 about correcting the mailing address you provided and we reached back out to you within 4 hours of that. Then it looks like you reached out to us again on Jun 3 after business hours and we responded shortly after business hours began the next day, providing your tracking information, but it looks like at that point the package had been delivered.

We are sorry for any confusion or frustration we've caused you in trying to ensure your package got to where it was supposed to go. If there's anything we can do to help, please let us know.

Rated 5 out of 5 stars

Great study guide

Thorough and accurate I love this study guide and highly recommend it!!!

24 April 2024
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

Thanks so much for your review!

Rated 5 out of 5 stars

Wow- I passed my government test all…

Wow- I passed my government test all THANKS to momatrix. Their website was user friendly, their customer service was superior and the course material was practical and extensive. I had an issue with the subscription and payment… the customer service team was prompt, responsive and went way above and beyond to remedy the situation. I will DEFINITELY be using this website in the future. 10/10!!

15 February 2024
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

This is such a WONDERFUL review! It warms my hear to read it—thanks so much for sharing!

Rated 3 out of 5 stars

there are only 50 questions to practice.

there are only 50 questions to practice.

25 October 2023
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

We're very sorry for any confusion or frustration we've caused you with the lack of practice questions. It looks like you've already reach out to our Customer Support team for help, so thank you for doing that.

Rated 4 out of 5 stars

straight forward

The product is straight forward and helps to review and freshen up on some skills.

22 January 2024
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

Thanks for your kind review!

Rated 4 out of 5 stars

Cna state exam

Purchase today hope this work for me and to help me pass my cna state exam. I failed my first try and purchase 40$ tests.com but even one question nothing appear n the test i was kinda disappointed. Looking forward to pass my cna state exam with this site.

27 December 2023
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

Thanks for your kind review. Best of luck on your CNA state exam, and happy studying!

Rated 5 out of 5 stars

Worth it!!!

The material was very relevant to the exam and broke the material down in a similar way in which the exam was written. If I didn’t spring for this, I don’t know if I would have passed! Also the interactive exam itself was worth it on its own!

24 November 2023
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

WOW! This is a wonderful review! Thank you SO MUCH for sharing!

Rated 5 out of 5 stars

Mometrix TSI Study Guide is a valuable tool..

I purchased the Mometrix Test Preparation TSI Study Guide as a practice tool in preparation to take the TSI Math. I am finding it very helpful and I say to navigate though. It also contains helpful tips on many topics such as how to overcome test anxiety. I am hoping that with the additional free videos it will further enhance understanding many concepts.

3 December 2023
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

This is such a wonderful review, thank you so much for sharing! Best of luck on your TSI, and happy studying!

Rated 5 out of 5 stars

Helpful and informative!

Very helpful information and tips to study! My employer recommended this place from my education department!

27 November 2023
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

Thanks a ton for this awesome review!

Rated 5 out of 5 stars

This is a fantastic book

This is a fantastic book. I have used this book for every exam I have taken, and I have passed with flying colors. This book gives you all the information and the knowledge you will need to achieve your goals. This is a wonderful book.

22 November 2023
Unprompted review
Mometrix Test Preparation logo

Reply from Mometrix Test Preparation

Wow, WOW! Thanks for sharing this awesome review!

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