I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more
Oh my goodness. This is my 4th or 5th order from Irwan at Moments Made and I just absolutely love the care, attention and effort that goes into each item. The quality is incredible and each item... See more
The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more
Company replied
Company details
Written by the company
We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕
Contact info
3 Bridge Street, KT22 8BL, Leatherhead, United Kingdom
- hello@momentsmade.co.uk
- momentsmade.co.uk
4.5
Excellent
169 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Product, No Refund, No Communication!
Ordered and received an email advising item will be shipped in 2-3 days. 9 days later I received an email advising it wouldn’t be received before Christmas (ordered 11th December). Requested a refund at the time and 2 weeks later no response to messages, no refund, and silent across all social media. Avoid!
3 January 2024
Unprompted review
DO NOT USE
utter scam.
ordered on 11th december as a christmas present as it stated it would be with me within 4 days… Jan 3rd now still not here.
Really disappointed with no communication at all after several emails and messages on instagram.
terribly run company
3 January 2024
Unprompted review
Complete SCAM!!!
Complete SCAM!!!
Ordered with 4 weeks to go till Xmas and it said it was sent but royal Mail never received it!!
DO NOT BUY
Luckily I contacted my bank with proof and they’ve got me my money back!!!
7 December 2023
Unprompted review
0 star review
0 star review.
No communication. Email or live chat.
Not received product. £55 down
21 December 2023
Unprompted review
I saw this company on instagram
I saw this company on instagram. I placed 2 orders. I was concerned when no sign at 10 days since order. Delivery took about three weeks, perhaps down to demand from their successful advertising. The first order delivered in the wrong size. I used the chat bot and I followed up with an email and a replacement arrived 7-10 days later. Second order was spot on. I’m happy with the designs. These are a really lovely personal gift.
Will order again.
18 December 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.