MomentsMade Reviews 

169
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom embroidered clothing, noting how exceptionally soft the fabric feels and how perfectly personal images are recreated. People also truly love the beautiful packaging and the thoughtful small gifts like custom wooden keyrings included with their purchases. Consumers are consistently impressed by the seamless ordering process and receiving their items just in time for important family celebrations. Though some customers were dissatisfied, mentioning unexpected product flaws such as incomplete design outlines or faulty garment details alongside extremely long delivery delays for unfulfilled orders.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the high quality and lovely... See more

Quality

Consumers find quality to be exceptional, frequently praising the gorgeous fabric, amazing sewing, and... See more

Order

Clients share satisfaction regarding their order, highlighting an easy ordering process with numerous choices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more

Rated 5 out of 5 stars

I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan... See more

Rated 5 out of 5 stars

Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more

Rated 5 out of 5 stars

The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(169)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing!!

amazing hoodie the quality is amazing and is so soft in general just lovw!

18 December 2024
Unprompted review
Rated 5 out of 5 stars

I got my wife a sweatshirt for our…

I got my wife a sweatshirt for our wedding anniversary and it arrived ripped. I contacted them and explain what had happened and they sent out a brand new one. Bonus points were given as it arrived 1 day before our anniversary meaning she's none the wiser. Great customer service thank you.

16 December 2024
Unprompted review
Rated 5 out of 5 stars

10/10

I wasnt sure at first how my order would turn out but after receiving it im over the moon. Couldnt be happier with both the product and the quick service !

16 December 2024
Unprompted review
Rated 5 out of 5 stars

Christmas Present

I ordered a hoodie for my husband as a Christmas gift, I’m so happy with what I received!
Such amazing quality, beautiful personalisation.
So happy with my order, thankyou so much❤️

15 December 2024
Unprompted review
Rated 4 out of 5 stars

Extremely helpful

Extremely helpful! I had a few requests for my purchase and nothing was too difficult for them, they were very polite and responded very quickly.

Thank you once again

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Received the items on time and look…

Received the items on time and look lovely like what i expected.The company responds to me very quick too , I’m so pleased I’m sure my kids would love it when the open the presents thank you !

12 December 2024
Unprompted review
Rated 5 out of 5 stars

SOOO HAPPY!!!

Omg. I’m speechless. I ordered 2 personalised jumpers and I can’t begin to explain how happy I am with them. The quality is just amazing and it even came with a personalised thank you note - so much time and effort has gone into this and I can’t thank them enough. Money well spent! Will definitely order again!

11 December 2024
Unprompted review
Rated 5 out of 5 stars

Amazing company & product

I purchased an embroidered hoodie for my girlfriend. My chosen photo was shown to me & although it was amazing I felt a different photo would look better.
Contacted the team & they were amazing at helping me change the photo and get it sorted.
Delivery was quick & the hoodie looks perfect.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb!

Excellent customer communication and I'm so happy with my items. The designs are spot on to the photos sent and the quality of the clothing and embroidery is superb. I've ordered multiple times now and will continue to do so in the future. Thank you!

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Moments captured perfectly

MomentsMade I can't thank you enough for capturing the moments that I most treasure which now I can wear the turnaround was quick and smooth delivery.

Your work is amazing quality and I will be buying some more from you very soon as they make the perfect gift for family friends as well as myself

7 December 2024
Unprompted review
Rated 5 out of 5 stars

100/10…

From the moment I messaged it was wonderful. So personal and they took great care in making sure I could get what I wanted. It’s such a beautiful item, one that’s very special to me. Anyone that knows me knows how much Claire means to me and this is just perfect!!! I wanted to add a picture but unfortunately it won’t let me 💀but absolutely recommend!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you for our order!!

Thank you for our order!!!
Amazing quality
And Very quick delivery!!
Can’t wait to gift the personalised hoodie at Christmas

Thank you.. very happy

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Thank you - Amazing Product & Service

Customer service second to none in what is starting to be an extremely busy period. Very responsive to messages and requests.

My items was ordered, designed, produced and received within 2 days!!!

The team absolutely delivered above and beyond to ensure I got the present in time, without compromising on the quality of a very special item. Thank you so much and I wouldn’t hesitate in ordering again or recommending Moments Made for creating a personalised item.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Thoughtful Christmas gift

Great quality hoodies and such a thoughtful idea for a gift for my sons.
Dispatched very quickly, delay receiving goods from Royal Mail. Not Momentsmade fault in anyway.
Wouldn’t hesitate to use them again.

25 November 2024
MomentsMade logo

Reply from MomentsMade

This is really special! Thank you so much Janis for taking time to leave your feedback :) Please stay in touch! I hope your sons love their gifts!


Irwan
Founder

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look