The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan... See more
Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more
I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more
Company details
Written by the company
We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕
Contact info
3 Bridge Street, KT22 8BL, Leatherhead, United Kingdom
- hello@momentsmade.co.uk
- momentsmade.co.uk
4.5
Excellent
173 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Amazing company and product
Amazing company and product. The sweatshirt was of great quality. The colour, just beautiful.
The delivery was quick and I'd paid extra for the writing on the sleeve and it was worth every penny.
All the little unexpected extras were wonderful to receive too.
Thank you for creating such a special moment. I will definitely be buying more items soon.
1 June 2026
Reply from MomentsMade
Hi Danielle! Oh my goodness, so happy to read this, THANK YOU so much for sharing your precious moment with your mum. I will always remember this, and yes especially the handwriting on the sleeve, to others it may not mean much, but to those who knows who wrote it.. it means the world. Thank you once again for choosing to support my dream, this means so much.
Many thanks,
Irwan
Founder
Reply from MomentsMade
Becky, the pleasure is all mine. Your order has truly inspired many others too. Seeing how much love you have for and from your dad, it's just so inspiring. P.s. I hope you both had a blast at the Download festival. Thank you once again for choosing to support my dream, while cherishing your memories with your Dad :)
With love,
Irwan
Founder
What a fantastic company!
Amazing service from start to finish. I had a quick response to my queries before I had even placed the order, and during. The finished product was lovely and felt really personal.
18 May 2026
Reply from MomentsMade
Hi Suria, I'm so happy knowing that you had a great first time experience with us. This means soo much, as I remember working on your order, combining multiple photos into one, making sure no one is left behind :) Thank you once again for sharing this precious memory with me, and please stay in touch!
With love,
Irwan
Founder
Such a great item
Such a great item. The fabric feels extra soft. The embroidery is perfect. And the packaging?! Ready to gift (although you can check the item without messing the packaging up - nice touch), with such care and love. I cannot wait to gift this to its intended owner. Thank you!
11 May 2026
Great quality jumper and the sewing as…
Great quality jumper and the sewing as amazing. Absolutely love it and 100% recommend!
21 April 2026
The product was very good quality and I…
The product was very good quality and I had constant and timely communication with the creator throughout the process
27 February 2026
The quality of the clothing.
The quality of the clothing.
The time of delivery.
Quality of the stitching.
The fit.
The key rings.
The packaging.
What more can anyone ask for can’t wait to purchase more from you guys thanks alot ❤️👏🏾
27 February 2026
Made my boyfriend's valentine's day!
Ordered the customised sweatshirt using a photo from a recent couple's trip to Paris, and the recreation of it in embroidery form on the sweatshirt was incredible. The colours photographed in the image deck are really reflected in the clothing, at least the maroon, in my experience.
The unisex sizing on the website did make me a little hesitant as I wasn't entirely confident it would be correct, however the unisex S really did matchup to brand name jumpers of mens S really well, and fitted my boyfriend perfectly.
We both loved how it came out, it really made his day, and I've now ordered the same photo on a different colour sweatshirt for myself.
2 February 2026
Highly recommend
The hoodies are so lovely! I’ve bought several for friends and family.
27 January 2026
Reply from MomentsMade
Hey Hannah! I'm soooo happy to hear that you're loving your orders. It's always been our pleasure to work and make gifts that truly comes from the heart. Thank you so much for being one of our biggest supporters.
Many thanks,
Irwan
Founder
Is my third time ordering from this…
Is my third time ordering from this website, I love the product and the good quality, no problem with the delivery very fast and the communication is great. Highly recommend.
20 January 2026
Unprompted review
Reply from MomentsMade
Oh my goodness! Thank you SOOOOO much Mrs Bustamante! You're truly so kind. I really appreciate your effort to share your experience with others. Thank you so much and it's always been our pleasure creating gifts that truly comes from the heart.
Many thanks,
Irwan
Founder
£60 for faulty item - NO reply from company
Ordered a personalised hoodie for £60 only to find that one of the openings to the tassels is faulty. Three emails have been sent to Moments Made prior to writing this review and NO reply from the company themselves. Save your money and go elsewhere.
10 January 2026
Unprompted review
Reply from MomentsMade
Hi Tamsyn, thank you so much for your time sharing your experience here. I'm really sorry once again for this mistake for not spotting the defect on the garment before posting it out. In response, I've already sent you a separate emails few days ago, confirming that I'm making a new replacement for your order and to be posted tomorrow. Once again, I'm really sorry for this, thank you for supporting my small business 😊🙏🏽
Irwan
Founder
Expectations exceeded!
I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan and he was quick to respond and very friendly. We used the photo and the sweatshirt turned out perfect. The quality of the jumper, the image, the packaging. I cried happy tears. Thank you so much!
19 December 2025
Unprompted review
Moments made special
Absolutely lovely company! Thoughtful packaging, beautiful embroidery and the service they provide is brilliant. Highly recommend using @momentsmade for any future gifts! 💛
25 November 2025
Expectations blown
The hoodie was more than perfect the quality is absolutely brilliant, the service from the beginning was 100% all the questions I asked were answered within a few hours, on opening my package it made me very emotional and overwhelmed.
1 December 2025
Unprompted review
Absolutely amazing product
Absolutely amazing product. Exceeded all my expectations. Highly recommended.
5 November 2025
Excellent small business
Extremely caring and helpful in creating the perfect design you want. Thank you so much. Extremely happy and impressed with my order.
4 November 2025
Stolen Payment, No Product, Ghosted
Ordered 29th May, it's now 3rd November and I still have not had my order fulfilled. I have contacted them constantly for months with sporadic response. All I want is my £108 back that they have effectively stolen! Their customer service team has apparently asked Irwan the owner if they can refund me, and yet he hasn't had the time in the last two weeks to even look at the request. For a company building a reputation on love for their customers, this has been shocking. Trading Standards are involved and has advised to allow another 10 days to resolve before I can apply for compensation due to the sheer volume of effort I have had to put in, over a span of 5 months, just to get a simple response. All I'm asking right now is a refund of the money I paid out!!
29 May 2025
Unprompted review
Reply from MomentsMade
Hi Laura, I'm really sorry to hear that it has escalated to this. There's no intention to hold onto your money. Please note that we've tried to contact you at least 4-5 times (Email and Instagram), regarding the out of stock size for your order, seeking for alternative. Having failed to hear from you in these occasions, we're still constantly asking for your response.
Out of the two order, we have posted one of them (ready) and waited for your reply before completing your second order. We have since refunded the difference, so we only charge the item that was completed. However, we can't issue a full refund, because we've already completed 1 out of 2 of your order. Thank you so much once again for your understanding.
With gratitude,
Irwan
Founder
Amazing quality and service!
The quality and workmanship of MomentsMade goods are the BEST you will find anywhere and the customer service is amazing. I cannot recommend this company and its products highly enough. Just placed my fourth order and cannot wait to receive it. Thank you MomentsMade.
2 October 2025
Unprompted review
Reply from MomentsMade
Oh my goodness, thank you so much Jennifer for this review. It's always been my pleasure working on your order, and you've reminded us on why we are here in the first place. You've also helped us to be one step closer to our mission to help people to much closer to their loved ones ❤️. You're amazing, thank you!
With love & gratitude,
Irwan
Founder
Beautiful piece of handcrafted work
Beautiful piece of handcrafted work. So much attention to detail in the packing of the item. The jumper is great quality too. Bought for my children's childminder as they move on to school and a new chapter of their life. She absolutely adores the jumper! I will be purchasing again. Thank you
26 August 2025
Reply from MomentsMade
Hi Kathryn, thank you so much for sharing your experience with your order. It means so much to hear that you love our work and even appreciate the packaging too :)
You've been really thoughtful for getting this gift for your childminder, their memories will always be there for many many years to come!
Thank you so much once again for supporting my dream!
With love,
Irwan
Founder
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