momence.com Reviews 

Dweez was awesome! Patient, clear, thorough and covered all the bases. 10/10

Very helpful support team, responded within 24 hours and followed up to ensure everything was sorted. Very satisfied with my experience. Friendly, helpful and reliable

Quick, friendly, on point.

If i could give zero stars… i would. The client review ‘feature’ sucks big time.
I never wanted this. BUT it is built into the system. After each class, the app actively solicits clients’ reviews of the class.
For you to see the reviews, you have to pay for it. You CANNOT turn this ‘feature’ off. So if a client receives a request to leave a review of the class, they assume it is from the studio. They leave a negative review - expecting the studio would follow up with the client.
But since you NEVER received the review, the client is pissed off.

And you acutually lose clients! Bcoz momence is greedy. They solicit reviews from your clients without your consent. And they want to charge you for it. And clients think the studio is receiving the review, expecting follow-up. Never happened.

They are pissed. So you lose a client.

Can’t wait for my contract to end. Moving to another provider.

Helpful, speedy, resolved issue completely with guidance and clarity.

Jay was amazing and went above and beyond!! He helped solve my issues!

Even though the issue I was asking for wasn't able to be fixed, July was very patient and helpful in trying to find various ways to work around and try to help. Very polite and kind! I love the chat option! It's nice to get quick responses and links to FAQs or other resources to help resolve issues.

We had a phone number that got a lot of spam calls, Momence team was able to help find a new number with a local area code for us. They were very flexible and worked really hard to resolve our issue. Thank you Momence!

Quick, effective and proffesional.

Helpful and fast support

They were patient and supportive, until we solved the problem.

The response was prompt and the issue resolved

Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuitive, saves a huge amount of time, and you only pay for the features you actually need. When I had a small issue, support responded in just 8 seconds! I couldn’t recommend Momence more highly.

Provided excellent help and handled everything with great efficiency.

I started using Ribbon, (Momence's previous branding) in 2021 upon opening my second yoga studio. I had used Mindbody and Wellness Living before. From the get go I had personalized service, trouble shooting was easy and on top of all this everyone has been nothing but helpful and kind. I am 59 and a lot of the tech and language was new to me. But everyone helped to "get it". I have recommended this software to everyone in the Hot Yoga Business and small boutique fitness industry.

The software is fundamentally broken. I am not going to go into all the ways this is true, but basically it is a bit of a mess. The main points that cause the biggest headaches are:-
There is zero facility to edit or void transactions.
Little thought has been given to customer credits and how these should work.
Audit trails and information relating to transactions is lacking.
The information sent to Stripe is utterly broken, no description or detail of the transaction and frequently missing fundamental information about who the customer even was.
Sales reports are also useless and not very accurate , particularly as there are incorrect transactions left that cannot be fixed or voided (see point re editing transactions). They also lack any form of customisation.
Company has been fundamentally unwilling to fix the glaring issues and made assurances before sign up that did not eventuate.
Honestly just stick well clear of this software. All it will give you is frustration and headaches.

Great bookingsystem and amazing support. Very quick, effective. within 10 min 99% of my problems are solved.

momence support team is nothing but helpful. the app is easy for users to use and i wish i went with momence from the start.

I had a technical issue and reached out to support team and they were quick to respond with advice. Which I was able to easily follow their instructions and resolve the issue.

I’ve been using Momence for three years now, and it’s amazing! All their features are exactly what I need and more. Their customer service is always on point. I also appreciate they have monthly workshops to help you use the system to its fullest. It’s the perfect system for my business and most importantly, my customers.