I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. Bu... See more
Company replied
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Review summary
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Santi is precious. Very prompt and super efficient in sorting out any issues or problems you may have. I was awaiting resolution to my issues but keep getting pushed around until Santi getting... See more
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I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been re... See more
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Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuiti... See more
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Company details
Written by the company
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Contact info
United States
- support@momence.com
- momence.com
4.1
Great
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Raz and Fin have been amazing!!
The service from Raz and Fin has been amazing, they responded to my query really quickly. Also helped and advised on next steps I needed to take with regards to my query. Would highly recommend 😃
16 January 2026
Unprompted review
Reply from momence.com
Thank you so much, Meena! We’re really glad to hear Raz and Fin were able to jump in quickly and guide you through the next steps — we’ll be sure to pass along the kind words. Thanks for the recommendation, and we’re always here if you need anything 😃
Excellent customer support
As a studio and gym owner, I've worked with many software companies. Momence never fail to support you. To be fair, the product is good enough that it doesn't require much support, but if you need it, it's there immediately. They come highly recommended.
20 January 2026
Unprompted review
Reply from momence.com
Thanks for the great feedback, David! It means a lot coming from a studio and gym owner with experience across different platforms. We’re happy to hear Momence is working smoothly for you and that our support team is there when you need it. We truly appreciate the recommendation.
Super easy to access support and get…
Super easy to access support and get the help I needed
17 January 2026
Unprompted review
Reply from momence.com
Thanks, Heather! We’re happy to hear you found support easy to access and helpful. That’s exactly what we aim for, and we appreciate you taking a moment to share your experience.
Nico took time to understand the Outcome
Nico took time to understand the outcome I was looking for and presented 2 options with Pros and Cons.
17 January 2026
Unprompted review
Reply from momence.com
Thanks for the great review, Chy! We’ll be sure to pass this along to Nico. Taking the time to understand goals and clearly outline options is something we really value, and we’re glad that approach was helpful for you.
chat support is great
chat support is great, prices are the best in the game, so user friendly both for staff and student.
15 January 2026
Unprompted review
Reply from momence.com
Thanks so much, Sabrina! We’re thrilled to hear you’re enjoying both the chat support and the overall value and usability of Momence. It’s great to know it’s working well for both your staff and students — we appreciate the kind words!
The most abusive manipulative relationships I’ve ever been in..
My experience with momence has been nothing but appalling. Having had serious issues with the software that ended up costing us thousands of dollars as it took them over TWO WEEKS to properly respond to the issue and attempt to rectify it.
After which they offered no compensation whatsoever and refused to admit their malpractice.
Still I gave them another chance to avoid going to all the effort of changing everything over to another system, but now I find they’ve been charging me for a service I have never used, and when confronted about it say it’s part of a contract - which I never agree to, nor can they find any evidence of said ‘contract’ and just flat out refuse to remove it.
If you’re thinking about using momence. DON’T. This is going to be a long process to change over to another system but it will be worth it to not have to deal with their absolutely shocking abuse of their customers.
10 January 2026
Unprompted review
Reply from momence.com
Hi Daniel — we’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We’d like the opportunity to review this thoroughly, including the billing and contract concerns you mentioned, and work toward a fair resolution. Every custom business receives a contract to reference later on should they need it and we're keen on investigating any potential oversights here.
Please reach out to us directly at support@momence.com with your account details so a senior member of our team can look into this as soon as possible.
We take these concerns seriously and hope we can make things right.
Quick and responsive support
8 January 2026
Unprompted review
Reply from momence.com
Thank you, Janine! We’re happy to hear our support team was quick and responsive. We appreciate you leaving a review and are always here if you need anything else.
Reply from momence.com
Thanks for sharing your experience! We’re so glad to hear our team was eager to help and made things pleasant for you. We appreciate your support.
Great chat support for our questions.
Great support for the questions we had. Highly recommend Momence.
6 January 2026
Unprompted review
Reply from momence.com
Thanks, Jerry! We’re happy our team was able to answer your questions and support you along the way. We really appreciate the recommendation!
Prompt and helpful
Prompt and helpful solutions to an issue I had. Good follow up. Polite, friendly and professional
5 January 2026
Unprompted review
Reply from momence.com
Thank you for the great feedback, Janet! We’re glad the solution and follow-up met your expectations. Our team appreciates the kind words about their professionalism.
Great support on messaging
Great support on messaging, always able to fix any issues, would recommend
6 January 2026
Unprompted review
Reply from momence.com
Thanks so much for the recommendation! We’re glad our team could help resolve your messaging questions quickly and reliably. We appreciate you choosing Momence.
I was having trouble logging onto their website
I was having trouble logging onto their website & emailed support. I received a quick response and the problem was corrected. I was impressed with the fast, polite response. They are great to deal with.
4 January 2026
Unprompted review
Reply from momence.com
Hi Randee — thanks for sharing your experience! We’re glad our support team was able to resolve the login issue quickly and make the process smooth for you. We appreciate the kind words.
Momence is great !
Steph was competent, timely and friendly! I solved my problem quickly and easily with their guidance!
I always have a positive experience with Momence tech support chat and have loved having this as my software for my online yoga and meditation community for the last several years!
3 January 2026
Unprompted review
Reply from momence.com
Thank you so much, Alicia! We’re thrilled to hear Steph was able to help you quickly and that you’ve consistently had positive experiences with our chat support. It means a lot to be part of your yoga and meditation community — thanks for being with Momence for so many years 💛
Support staff lack in-depth knowledge…
Support staff lack in-depth knowledge of the product, preferring to refer one immediately to out-of-date, or even no longer available, web pages.
An escalation ability is needed.
29 December 2025
Unprompted review
Reply from momence.com
Hi Mark,
Thank you for the candid feedback. We’re sorry to hear that our support experience fell short. You’re right that timely escalation and accurate, up-to-date documentation are essential.
We're reviewing your conversations with our agents to check that all links shared are up to date and we’re actively working to improve both agent training and our help content to ensure customers get clear, confident answers without being redirected unnecessarily. Your feedback has been shared with our support leadership team.
5 Stars to Josh, online chat Tech Support
5 Stars to Josh, onliine chat Tech Support! Answered all my questions, and offered recommendations.
20 December 2025
Unprompted review
Reply from momence.com
Hi Tammy,
Thank you so much for the kind words! We’re thrilled to hear Josh was able to answer all your questions and provide helpful recommendations. We’ll be sure to pass your feedback along to him — it will mean a lot.
I was promised a turn around in my business
I was promised a turn around in my business by trying out momence as a last ditch attempt before I close my business in March next year. I was promised the absolute world, in the zoom call I stupidly gave me card details without asking if the zoom was recorded and bleeped out on the details. Then I was on a support call with Harry regarding migration I provided my log in credentials for my current system for the migration, we had another zoom call and within it the details were put and visible, there were two other members in that call. Within 2 hours access had been requested from someone else to my current system. By 10pm the same night a new profile had been created and the money in the account transfered luckily Fresha was able to freeze it. As a business in a critical financial situation you can imagine how much stress that created. I immediately contacted the team and asked for their data protection policies for a crime report to police in the fraud team. I was told my migration was still going ahead regardless and I again Requested for the policies... not one person has responded appropriately to my requests and tell me "you've signed a contract so must continue with migration" Yet cannot tell me how they will protect my data or even if theyve deleted it. I have now requested for a 5th time this information and will need to escalate this company to all the appropriate governing bodies. Im currently on the support chat now and of course since the mention of fraud team ajd crime report theyve now blanked me.
19 December 2025
Unprompted review
Reply from momence.com
Hi Hannah,
We’re very concerned to read this and are truly sorry for the distress you’ve experienced. The situation you’ve described — particularly around data handling, security, and the lack of response to your requests — is taken extremely seriously. We want to ensure your data is protected and that your questions about our data protection policies are addressed promptly and clearly. Please contact us directly at support@momence.com so this can be reviewed by senior leadership as a priority.
Rome helped me and he followed up and checked all the details - he didn't miss anything and helped me solve my problem and was genuinely invested in helping me - and I am very grateful
He was awesome in his assistance and helped me solve all my issues quickly and fully
18 December 2025
Unprompted review
Reply from momence.com
Hi there,
Thank you for taking the time to share this. We’re so glad to hear Rome provided thorough, attentive support and followed through on every detail. We’ll be sure to share your appreciation with him — feedback like this means a lot to our team.
I’ve had a really positive experience…
I’ve had a really positive experience with Momence chat support. So far, every question I’ve had has been answered clearly and accurately, without long wait times. It’s been reassuring to get quick, helpful responses when I need them.
13 December 2025
Unprompted review
Reply from momence.com
Hi Ann,
Thank you for sharing your experience! It’s great to hear that our chat support has been clear, accurate, and timely. We know how important quick answers are, and we’re happy to be there when you need us.
Excellent Guidance from Raffy
Raffy is very informative and provides details in a way that’s easy to understand. :)
12 December 2025
Unprompted review
Reply from momence.com
Hi Mc Kenzie,
Thanks for the lovely review! We’re thrilled to hear Raffy was able to explain everything clearly and helpfully. We’ll be sure to pass along your kind words to him. 🙂
Relentless messages on my answerphone…
Relentless messages on my answerphone from a "Barney Chambers" with clearly a pre-recorded AI type message (it's word for word the same each time) and starts with "I'm sorry I missed your call", which is interesting as I've never once made contact with this company.
Cold calling and leaving recurrent automated messages is really not a good look. If I need a company's services, I'll ask. Resorting to the methods Momence appears to use is irritating, lacks imagination and frankly is a huge turn off.
Sort it please.
10 December 2025
Unprompted review
Reply from momence.com
Hi Robin,
Thank you for bringing this to our attention—we’re very sorry for the frustration caused. This is not the experience we want anyone to have, especially if you haven’t reached out to us directly.
We take feedback like this seriously and will review what happened so it can be addressed appropriately. If you’re open to it, please contact us at support@momence.com so we can look into this and ensure the messages stop.
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