Mollysbakehouse Reviews 175

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, frequently describing the biscuits as beautiful, delicious, and exceeding expectations in both taste and appearance. Many people highlight the attractive designs and the overall appeal of the biscuits, noting their suitability for various occasions and as gifts. Consumers also commend the efficient and speedy delivery service, with many reviewers appreciating the quick turnaround times and the careful packaging that ensures items arrive in perfect condition. The ease of ordering and clear communication throughout the process are also frequently mentioned as positive aspects of their experience.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the beautiful designs,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the beautiful decoration and... See more

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the quick and efficient delivery, with... See more

Based on these reviews

Rated 5 out of 5 stars

Molly and her team went above and beyond. Molly got in touch with me to coordinate exactly what I was after, even during her time off, to make sure the order was placed in good time. She was consi... See more

Rated 5 out of 5 stars

I couldn’t be more pleased with my purchase. I ordered named Easter biscuits for my grandchildren . The biscuits were beautiful and had many admirers not only my grandchildren but their parents who we... See more

Rated 5 out of 5 stars

Very attractive biscuits that taste even better than they look !! I have gifted them a few times and they do not disappoint. I initially received them as a gift, so I know how nice they are. Simple to... See more

Rated 5 out of 5 stars

Beautifully iced and it tastes delicious! The biscuit isn't too thick and cooked golden brown and crumbles like a biscuit should and it works with the icing and not too sweet. Packaged beautifully!... See more

Rated 5 out of 5 stars

Mollys Bakehouse went above and beyond to speed up my dispatch for an engagement party. Their efficiency and customer care were outstanding. Highly recommend! The biscuits are so cute too!

Rated 5 out of 5 stars

My son absolutely loved having a personalised cookie but the best part was he ate it all. Sometimes I find he gets fed up or just doesn't like the taste. But he loved every bit of it xx

Rated 5 out of 5 stars

Beautifully decorated and tasty biscuits! They really finished off my Christmas dinner table and went down really well with everyone as a little unexpected treat!

Rated 5 out of 5 stars

Super fast delivery. The most beautiful hand made biscuit as a gift. They loved it! Said it looked too good to eat! Thank you so much, will definitely buy from this site again and recommend to oth... See more

Rated 5 out of 5 stars

Amazing service! Got some bridesmaid proposal biscuits and they were beautiful! 🤩 will be ordering some for the rest of my bridal party soon!

Rated 5 out of 5 stars

Quicker than expected turnaround, lots of communication about the delivery. Arrived well packaged and all in top condition. They looked amazing and tasted great. Will definitely use again.

Rated 5 out of 5 stars

The care and thoughtfulness I had from day one was fantastic! The biscuits turned out amazing, yummy and a great success. Rob was fantastic along each step - thank you.

Rated 5 out of 5 stars

Wow ! I ordered personalised cookies for a hen do. They arrived today and are amazing! I was worried about the timescale but was quickly reassured that they would push the order through to mak... See more

Rated 5 out of 5 stars

Well u guys the biscuits for our wedding in August so I ordered some miniature Xmas biscuits for somfamiky and a friend. They both loved them and sent me a photo to show me. I’m thinking if I should h... See more

Rated 5 out of 5 stars

Great service and easy to use!! Arrived very quickly and was beautifully decorated and personalised. A perfect gift for any occasion🍪👩‍🍳

Rated 5 out of 5 stars

Great choice of novelty biscuits - easy to order and delivered on time to a very happy recipient! Great quality product too :)

Rated 5 out of 5 stars

We recently had a wonderful experience working with Mairead from Molly's Bakehouse for the production of our company Xmas christmas gingerbread biscuits we sent to clients as gifts - Mairead was incre... See more

Rated 5 out of 5 stars

Excellent items. The seller even shipped my items extremely fast after I requested which I am very grateful for!

Rated 5 out of 5 stars

Very pleased…lovely graduation gift. Arrived very quickly and seller communication was great.

Rated 5 out of 5 stars

From start to finish a great shopping experience - ordering was clear and straightforward, shipping as described and notified throughout, and when the biscuits arrived they were very carefully packed,... See more

Rated 5 out of 5 stars

Bought for a colleague that was leaving us as a joke. Quick delivery & well received :)

Rated 5 out of 5 stars

Absolutely fantastic. Love my item. Great customer care. Great updates would definitely use qgain

Rated 5 out of 5 stars

Excellent service as always. Beautiful designs and biscuits and always on time!!

Rated 5 out of 5 stars

Shipped quickly, biscuits as described and pictured. The happy couple loved them. Would buy again!

Rated 5 out of 5 stars

Amazing shop Excellent communication and help Cookies are yummy Personalised cookies brilliant Highly recommend

Rated 5 out of 5 stars

Speedy delivery, well-packaged and beautifully decorated biscuits. Thank you.


4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect in every way!

My auntie phoned me to minute the biscuits arrived to say how amazed she was! She’s decided to leave them on display until the best before date aha! My Auntie was retiring this week so needed a quick and easy gift! The design and order process was simple with no hassle. and the super quick dispatch and delivery made sure it came in time! Thank you! X

9 April 2026
Rated 5 out of 5 stars

Really nice biscuits !

Very attractive biscuits that taste even better than they look !! I have gifted them a few times and they do not disappoint. I initially received them as a gift, so I know how nice they are. Simple to order and efficient delivery.

11 March 2026
Rated 5 out of 5 stars

Beautiful biscuits!

Amazing service! Got some bridesmaid proposal biscuits and they were beautiful! 🤩 will be ordering some for the rest of my bridal party soon!

12 February 2026
Rated 5 out of 5 stars

Above and beyond, would recommend to anyone

Molly and her team went above and beyond. Molly got in touch with me to coordinate exactly what I was after, even during her time off, to make sure the order was placed in good time. She was consistently professional and a pleasure to deal with throughout.

As for the biscuits — they exceeded my expectations. Her team did a truly lovely job incorporating our company’s logo, colours, and overall branding. Everything was beautifully packaged, and the order arrived ahead of schedule. The biscuits themselves were larger and better than anticipated, with flavours and textures that were absolutely splendid.

Whenever our company needs bespoke biscuits, we’ll be returning to Molly’s Bakehouse without hesitation.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience!

We recently had a wonderful experience working with Mairead from Molly's Bakehouse for the production of our company Xmas christmas gingerbread biscuits we sent to clients as gifts - Mairead was incredibly helpful, responsive and accommodating throughout the full process - through collaborating closely with us to help bring our bespoke designs to life both with the biscuits and with our packaging design. The biscuits were also delicious and delivered all on time! Couldn't recommend them enough!

9 December 2025
Unprompted review
Rated 5 out of 5 stars

So cute

Well u guys the biscuits for our wedding in August so I ordered some miniature Xmas biscuits for somfamiky and a friend. They both loved them and sent me a photo to show me. I’m thinking if I should have ordered some more!

28 November 2025
Rated 1 out of 5 stars

Rude and unprofessional

A friend travelled for an interview with Molly’s in August, spent an hour and a half decorating biscuits as part of the interview process. Then was told they would be in touch September, not a word, not even a rejection!!! What type of company does this? Surely a quick email to say ‘no thanks but thanks for your time’ would have been in order and good manners.

12 August 2025
Unprompted review
Mollysbakehouse logo

Reply from Mollysbakehouse

Hi there,

We’re really sorry to hear about this experience - that’s not how we like to do things at all. We always aim to get back to everyone who takes the time to apply and interview with us, and it’s clear we fell short on this occasion.

We’ve since reviewed our process to make sure nothing slips through the net again, and this feedback has been a really valuable reminder of how important clear communication is.

We’re so grateful to everyone who takes the time to apply and meet with us - it genuinely means a lot.

Warm regards,
Molly

Rated 5 out of 5 stars

Excellent items

Excellent items. The seller even shipped my items extremely fast after I requested which I am very grateful for!

31 October 2025
Rated 5 out of 5 stars

He ate it all

My son absolutely loved having a personalised cookie but the best part was he ate it all. Sometimes I find he gets fed up or just doesn't like the taste. But he loved every bit of it xx

21 October 2025
Rated 5 out of 5 stars

Very impressed

Quicker than expected turnaround, lots of communication about the delivery. Arrived well packaged and all in top condition. They looked amazing and tasted great. Will definitely use again.

9 October 2025

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