MollyJewelryUS Reviews 

322
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible craftsmanship, stunning stone brilliance, and the wonderful ease of personalizing their unique custom jewelry pieces. Consumers also deeply appreciate the extremely supportive customer service team, always noting that representatives are helpful, patient, and responsive throughout the entire design process. Some reviewers were not happy with sizing issues, noting that received rings occasionally did not fit properly, were a bit too large, or involved complicated resizing processes. However, a few people mentioned experiencing frustrating delivery delays, address discrepancies, or completely lost orders shipped through the postal service.

What people talk about most

Product

Consumers find product to be positive, highlighting the stunning craftsmanship and beautiful appearance of... See more

Quality

Clients share positive opinions on quality, consistently describing the pieces as gorgeous, well-made, and... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are quick to respond,... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, patience, and professional... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that products arrive exactly as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

322 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(322)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful ring! Fast delivery.

My fiancé picked out the ring and he did great! The ring is beautiful! The ordering process for him was easy. It also came a week faster than it said. And the ring is absolutely beautiful. I love that It wasn’t super expensive either. We will be buying my wedding band from here as well!

30 June 2025
Unprompted review
Rated 5 out of 5 stars

I just received my ring

I just received my ring. It is beautiful and fits just right. The rubies stands out in the middle of the ring with surrounding moissanites stones. Very good workmanship and a .great value

27 June 2025
Unprompted review
Rated 5 out of 5 stars

LOVEEEE!

LOVEEEE!! The best customer service and the most gorgeous ring!! The ring got lost via post so I contacted them and they replied instantly making a new ring and shipping g it off directly and also keeping contact with me telling me every detail. I sooo recommend this place and would definitely buy from here again. And don’t get me started on the ring. It is absolutely gorgeous!!! I couldn’t have asked for anything better!!!

10 June 2025
Unprompted review
Rated 1 out of 5 stars

Not the greatest experience

Bought a ring and it’s been over a month and have received a shipping number or anything. I heard back from them just now and they said they found a shipping number for me. So I’ve been tracking it the last 2 days and it’s totally in a whole new state and says it’s delivered. And now they won’t respond to me

31 May 2025
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Jeffy, thank you for reaching out regarding this matter. First and foremost, we would like to express our sincerest apologies for the experience you had. Since our products are handcrafted to order, we require a production period that corresponds to the production time option you selected when placing your order on our website. We noticed your review source is organic; therefore, we cannot access any of your order information, and we are unable to locate any orders under your name. We were also unable to find any relevant threads by searching for your name in our email system. To assist you with this, please contact us with your name and order number. We will get back to you as soon as we can.

Rated 5 out of 5 stars

Got a Promise Ring

I would absolutely get jewelry from here again. The ring I purchased is excellent quality, and fit well. The engraving was legible and spelled correctly. I wouldn't change a single thing about this experience.

12 May 2025
Rated 3 out of 5 stars

False advertising …

Center moonstone for the engagement ring was advertised as 1.5 carat, but the certificate of authenticity sent to me said it was actually only 1.28. Not the end of the world, but definitely false advertising and now I feel like I overpaid. Ring is very nice otherwise.

13 April 2025
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Jesse, thank you so much for your feedback!

We want to share that, unlike some expensive stones such as diamonds, moonstone is typically sold based on size rather than carat weight, which is why we list both the approximate carat and the exact measurements in our product details for reference. Due to variations in gemstone depth, the actual carat weight may differ slightly even when the size is the same.

That said, we completely understand your concern. The certificate reflects the exact weight of the individual stone you received, and we are committed to addressing this for you. Our customer service team will be in touch soon, and we will refund the price difference to your original payment method.

Thank you again for your thoughtful review. We appreciate the opportunity to improve your experience! 💚

Rated 1 out of 5 stars
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Kristin, thank you for your feedback. Upon checking, you ordered a marquise cut moss agate ring in 10K rose gold for $331, and we fulfilled your order as you selected. We noticed you asked for a refund, but didn't mention the reason, so we kindly required a 35% restocking fee as per policy stated. If you think it's a quality issue or are not happy with the materials used, we are committed to finding a solution to make things right.

Rated 5 out of 5 stars

5-stars for standing behind their products

We had an issue at first with a ring we purchased—unfortunately, the main stone fell out just two months after buying it. Initially, we were frustrated with the support process, but the company stepped up and resolved the situation. We’re grateful they made it right in the end and appreciate their commitment to standing behind their products.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly beautiful ring.

I couldn’t be happier with this purchase. The craftsmanship is flawless, and the ring sparkles beautifully in every light. It fits perfectly and feels both elegant and comfortable on my finger. I’ve received so many compliments! Thank you so much for the incredible piece.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Ring

The ring came faster than expected. It is beautiful. Well made, and good quality. The box it came in is very nice too. I appreciate the craftsmanship and the quality of service. Thank you.

10 March 2025

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