molchanovs.com Reviews 100

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them impressive, robust, and well-made. Many people also highlight the exceptional customer service, describing it as helpful, responsive, and solution-oriented, with some noting personalized assistance. However, some customers experienced issues with delivery and order fulfillment. A few people reported issues with customs clearance, while others mentioned not receiving their orders or valid tracking numbers, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship and durability of... See more

Delivery service

Consumers find delivery service to be ambiguous. While many customers praise quick shipments, fast delivery,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the responsiveness,... See more

Order

People report ambiguous experiences with their orders. While some customers praise quick delivery and express... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service; pro bi fins ( fiberglass) fins made it to me in Seattle in about a month after ordering. Swam for over an hour in the pool yesterday. Foot pocket fits great and just need to br... See more

Company replied

Rated 5 out of 5 stars

I bought one of the Molchanov float and I don't regret, it's big and robust. Unfortunately I've lost the oral inflation tool, so I could top-up the float in air anymore, but Molchanov sent me a new... See more

Company replied

Rated 5 out of 5 stars

The CORE silicone monofin is great. Comfortable, easy to put on and take off. I appreciate that it is small enough to use in a shared lane but powerful enough to feel like a real monofin. I purchased... See more

Company replied

Rated 5 out of 5 stars

I give five stars because all the products I purchased from Molchanovs.com are of very good quality, and I have absolutely no regrets about the price. The customer service is very helpful. I thank Ann... See more

Company replied


Company details

  1. Adventure Sports
  2. Activewear Store
  3. Diving Club
  4. Swim Club
  5. Swimming Competition
  6. Swimwear Store

Written by the company

Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great quality mask

I like the mask because it really conforms to my face well compared to other brands. Shipping wasn't extremely fast but worth the wait.

7 July 2025
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Reply from molchanovs.com

Hi,

Thank you for your review! We're glad to hear that the mask fits you well and meets your expectations in terms of quality. We appreciate your patience with the shipping and are happy to know it was worth the wait.

Enjoy your dives, and we hope to see you back again soon!

Sincerely,
Molchanovs Team

Rated 5 out of 5 stars

Good to wear

Good to wear

5 July 2025
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Reply from molchanovs.com

Hi Wei Lun Yong,

Thank you for your feedback! We’re happy to hear the gear feels good to wear — comfort and performance are what we aim for!

Wishing you great dives ahead,
Molchanovs Team

Rated 5 out of 5 stars

The training fins are incredible!

The training fins are incredible! I would recommend them for anyone's dive/training kit for sure!

25 June 2025
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Reply from molchanovs.com

Hi David,

Thank you for the great feedback! We're thrilled to hear you're loving your training fins — they're definitely a favorite for a reason. We appreciate the recommendation and are glad they're a solid addition to your dive kit!

Wishing you strong kicks and smooth dives ahead!

Warm regards,
Molchanovs Team

Rated 5 out of 5 stars

Molchanov Freediving gear

Friendly service and fast shipping. Updated me on out of stock items and provided options for refund or alternative. Quality gear.

30 June 2025
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Reply from molchanovs.com

Hi Sek Chuan Chua,

Thank you so much for your kind feedback! We're glad to hear you were happy with the service and shipping experience. At Molchanovs, we aim to keep communication clear and transparent, especially when it comes to stock updates, and we're thrilled that the gear met your expectations!

Wishing you amazing dives ahead — and we’re always here if you need anything else.

Warm regards,
Molchanovs Team

Rated 5 out of 5 stars

Good quality and relatively fast delivery

Amazing products for free diving. Very good quality.

10 June 2025
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Reply from molchanovs.com

Hi Alessandro,

Thank you so much for your feedback! We're thrilled to hear you’re enjoying the quality of our products and that the delivery met your expectations.

Wishing you amazing dives ahead—and thank you for being part of the Molchanovs community!

The Molchanovs Team

Rated 5 out of 5 stars

Great Molchanov float

I bought one of the Molchanov float and I don't regret, it's big and robust.
Unfortunately I've lost the oral inflation tool, so I could top-up the float in air anymore, but Molchanov sent me a new one 100% free, I was really impressed, very good customer service.
I recommend

7 June 2025
Unprompted review
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Reply from molchanovs.com

Hi Francois,

Thank you for your kind review! We're so glad to hear you're happy with your Molchanovs buoy and that our team could help you out with the replacement part. We believe great gear should be backed by great service, and we're happy we could leave a positive impression.

Wishing you many smooth and safe dives ahead — and thank you for recommending us!

Molchanovs Team

Rated 5 out of 5 stars

Excellent service and fast delivery!

I ordered a wetsuit and couldn’t be happier! The Molchanovs team was professional and responsive — they answered all my questions and helped with sizing. Delivery to Europe was surprisingly fast. The quality of the suit is outstanding. We’ll definitely come back for the next one!

6 June 2025
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Reply from molchanovs.com

Hi Aleksandra,

Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your new wetsuit and that our team could assist you with sizing and support. It's great to know the delivery to Europe was quick and that the quality met your expectations. We look forward to helping you with your next piece of gear!

See you in the water again soon,
Molchanovs Team

Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer support!

18 June 2025
Unprompted review
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Reply from molchanovs.com

Hi Vincent,

Thank you for your kind words! We're so glad to hear you're happy with both our products and our customer support. Your satisfaction means the world to us, and we're here anytime you need assistance or have questions.

Happy diving!
Molchanovs Team

Rated 5 out of 5 stars

Great customer service -- pro bi fins

Great customer service; pro bi fins ( fiberglass) fins made it to me in Seattle in about a month after ordering. Swam for over an hour in the pool yesterday. Foot pocket fits great and just need to break it in for a few hours. I ordered soft regular and I'm 66 years old fit, weigh 186 pounds, am 6 feet. Fin requires very little effort. I will need to perfect my ankle snd toe technique in order to get all the performance. Very pleased so far!!

26 May 2025
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Reply from molchanovs.com

Hi Oscula,

Thank you so much for your thoughtful review! We're thrilled to hear that your PRO Bifins made it safely to Seattle and that you're already enjoying them in the pool. It’s great to know the foot pocket fits well and that the soft blades are delivering effortless performance — exactly what we aim for!

Your attention to refining your technique is inspiring, and it’s never too late to master those ankle and toe movements. We’re proud to support your freediving journey, and it’s amazing to hear how active and engaged you are at 66!

Enjoy every dive, and thanks again for being part of the Molchanovs community!

Sincerely,
Molchanovs Team

Rated 5 out of 5 stars

Super fast delivery and super comfy…

Super fast delivery and super comfy wetsuit :)

13 May 2025
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Reply from molchanovs.com

Hi Alex!

Thank you so much for your kind feedback! Your support keeps us inspired to keep innovating for our amazing community.

Happy dives!
Molchanovs Freediving Team

Rated 5 out of 5 stars

All Good

Good support and service

10 May 2025
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Reply from molchanovs.com

Hi Kavin!

Thank you so much for your kind feedback! Your support keeps us inspired to keep innovating for our amazing community.

Happy dives!
Molchanovs Freediving Team

Rated 5 out of 5 stars
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Reply from molchanovs.com

Hi Shaula,

Thank you so much for your kind feedback! Your support keeps us inspired to keep innovating for our amazing community.

Happy dives!
Molchanovs Freediving Team

Rated 5 out of 5 stars

Everything when perfecto from the buy…

Everything when perfecto from the buy until receive my order.

2 April 2025
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Reply from molchanovs.com

Hi Bruno,

Thank you so much for your kind words! We're thrilled to hear that everything went perfectly from purchase to delivery. If you ever need anything or have any questions in the future, we're always here to help!

Happy diving,
Molchanovs Freediving Team

Rated 5 out of 5 stars

Anna was absolutely amazing

Anna was absolutely amazing. I was in between sizes on foot pockets with an upcoming trip. She helped to ensure prioritization getting both pairs to me on time. Even though I returned the wrong ones, this has been an excellent customer service experience.

22 February 2025
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Reply from molchanovs.com

Hi Laura,

Thank you so much for your kind words! It was truly a pleasure assisting you. We're glad we could get both pairs to you in time for your trip, and no worries at all about the return — we're just happy we could help you find the right fit. Wishing you the best on your adventures, and we’re always here if you need anything in the future!

Warm regards,
Molchanovs Customer Support Team 🌊

Rated 5 out of 5 stars

Outstanding customer service and very comfortable wetsuit

The customer service experience at Molchanovs is the best I've had so far. I ordered a wetsuit in December for a DeepWeek event in February, but just a few days before the event, the package hadn't arrived at my home in Colombia. Even though the problem was with my country's shipping company, Molchanovs helped me quickly ship another wetsuit to USA so a friend of mine could receive it and take it to the event for me. Since the first package still have not been delivered, Molchanovs decided to refund the first wetsuit even though the Colombian shipping company was responsible for the incident. I must also say that communication is very efficient; they always respond to my messages within a day. Last but not least, I must say that I am very happy with my new wetsuit. I used the website's sizing chart to decide on my size, and the wetsuit fits me perfectly. It's clearly of very good quality, and it's also quite comfortable. Thank you so much Molchanovs for helping me get my wetsuit in time for DeepWeek!

20 January 2025
Unprompted review
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Reply from molchanovs.com

Hi Juan,

Wow — thank you so much for your incredibly kind and detailed feedback! We're truly honored to have supported you in time for DeepWeek, and we're so glad everything worked out despite the unexpected shipping issues. It means the world to us that you felt supported throughout the process and that you're loving your new wetsuit — especially that the fit and comfort are just right!

Your trust and patience were key, and we're happy we could find a solution together. Enjoy every dive in your new gear, and we’re always here if you need anything else in the future.

Wishing you many more amazing underwater adventures! 🌊
Warm regards,
The Molchanovs Team

Rated 5 out of 5 stars

Ordered the Items and Received in a…

Ordered the Items and Received in a timely matter.Great to Deal with.Great Product!!!

6 March 2025
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Reply from molchanovs.com

Hi Todd,

Thank you so much for the great review! We’re thrilled to hear everything arrived on time and that you’re happy with both the service and the product. It was a pleasure having you as a customer — we hope you enjoy every moment with your new gear!

All the best,
The Molchanovs Team 🌊

Rated 1 out of 5 stars

Change DPD

Change DPD, very slow and unreliable. Havent received my products yet… Whats the point in branded products when I could by similar swimming apparel in my own city, from Decathlon shop?

5 March 2025
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Reply from molchanovs.com

Dear Albert,

Thank you very much for your feedback. We truly value every opportunity to improve and serve our community better.

We understand how important timely delivery is, and we’re sorry to hear about your experience. While DPD may not always be the fastest courier option, it has consistently proven to be a reliable partner, especially when it comes to international shipments. One of the key benefits of using DPD is that it often helps our customers avoid high import taxes, which can be a significant advantage. Even with other courier services, standard shipping from China to Hungary generally takes around 2 weeks, and with DPD, delivery typically falls within 2–3 weeks depending on the season, national holidays, and customs clearance times.

Regarding your thoughtful comment about branded products — we understand that it can be tempting to opt for similar items available locally. However, Molchanovs is more than just a brand. We carry a deep legacy within the freediving community, founded by world-renowned freedivers Natalia and Alexey Molchanov. Our gear is developed by and for freedivers, with a focus on performance, innovation, and education — values that set us apart from mass-market alternatives.

Thank you again for supporting us. Should you have any further questions or need assistance, we’re always here to help.

Warm regards,
Molchanovs Team

Rated 5 out of 5 stars

Good delivery time and product looks…

Good delivery time and product looks high quality.

25 February 2025
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Reply from molchanovs.com

Hi Andres,

Thank you for your feedback! We’re happy to hear your order arrived on time and that you’re pleased with the quality of the product. We hope it serves you well on all your upcoming adventures!

Best regards,
The Molchanovs Team 🌊

Rated 5 out of 5 stars

Wetsuit Purchase

Measurement guide is very helpful and easy to get the right size. All important details are in the website and the right pages. looking forward to receiving the new suits.

22 February 2025
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Reply from molchanovs.com

Hi, Robert!

Thank you for your kind words! We're glad to hear that our measurement guide and website details made selecting the right size easy for you. We hope you love your new wetsuits when they arrive!

If you have any questions or need further assistance, feel free to reach out. Happy diving!

Molchanovs Freediving Team

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