AVOID AVOID Dreadful company, my partner bought a dress , completely wrong size arrived but they insisted on returning it to China at her expense. Slow communication, in the end out if frustration I... See more
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Emailed Modora "Enquiries@modora......." as they requested before returning an item and received a reply and return instructions. Returned item as per instruction provided (at own cost, no return lab... See more
Company replied
I bought the ‘Grey Metal Handle Shiny Clutch Bag’ which arrived really quickly and is a nice little handbag. Unfortunately one of the clasps on the hoop handle was twisted and wouldn’t close. I contac... See more
I was looking for a bag & came across this Company. I had never heard of them before & was a bit apprehensive as to what the actual item I'd ordered would be like, the reason I was, was because it wa... See more
Company replied
Company details
Written by the company
Modora is a U.K. based premium apparel brand that combines the gentle tones of traditional Eastern wear with the glamorous beams of the latest Western trends. This vision is imbued within our entire fashion line to bring women the genuine appeal and comfort of a premier brand.
Contact info
4 Hockley Park Pitsford Street, Hockley B18 6PT West Midlands, B18 6PT, Hockley, United Kingdom
- 07498 713722
- Enquiries@modora.co.uk
- modora.co.uk
3.2
Average
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Goods paid for and not recieved
I ordered on Feb 1st and have never received my parcel.
1 February 2025
Unprompted review
Reply from Modora
Could you please share your order number and email address? We’ve checked our records but don’t see an order under the name 'Donna' from February 1st. We’d be happy to assist further once we have those details!"
Reply from Modora
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the material and that the delivery met your expectations. Providing high-quality products and a seamless experience is always our goal, We’d be delighted to serve you again in the future!
Reply from Modora
Thank you for your kind words! There’s nothing more satisfying than getting great quality at a fantastic price. We’re also delighted that you loved the colour and material—those little details truly make an outfit special. Your feedback means a lot to us, and we’re so happy Looking forward to serving you again soon!
Great Quality And Looks Good
Love the items I ordered, a kimono and 100% cotton jogger bottoms. Great quality and looks good.
26 February 2025
Reply from Modora
Thank you for your kind words! There’s nothing more satisfying than getting great quality at a fantastic price. We’re also delighted that you loved the colour and material—those little details truly make an outfit special. Your feedback means a lot to us, and we’re so happy Looking forward to serving you again soon!
I ordered some ugg boots in January …
I ordered some ugg boots in January it's now nearly March and I still haven't received them i have tried to email but it says no longer a available to message I think.ive been scammed
10 January 2025
Unprompted review
Reply from Modora
Thank you for your feedback. We believe there may have been a misunderstanding, as our records indicate that your order was placed with a different provider. We recommend double-checking the order details to ensure the correct address was used. If there's anything we can assist with, please don't hesitate to contact us at "modora.co.uk" directly.”
The outfit was very nice
The outfit was very nice, very comfortable and a bargain. Lovely colour and material.
19 February 2025
Reply from Modora
Thank you for your kind words! We are thrilled to hear that the outfit exceeded your expectations. There’s nothing more satisfying than getting great quality at a fantastic price. We’re also delighted that you loved the colour and material—those little details truly make an outfit special. Your feedback means a lot to us, and we’re so happy Looking forward to serving you again soon!
Order
I ordered on January 10th and we are now February the 14th and I still haven’t received anything. I did email and they did respond saying that the product is back ordered. Told them that I should give a compensation for having to wait. They did send me 10% although will not refund the entire product because I need to receive the item to be able to get reimbursed which makes no sense. Still waiting …
10 January 2025
Unprompted review
Reply from Modora
Thank you for your feedback. We believe there may have been a misunderstanding, as our records indicate that your order was placed with a different provider. We recommend double-checking the order details to ensure the correct address was used. If there's anything we can assist with, please don't hesitate to contact us at "modora.co.uk" directly.”
No delivery no website to look for help…
No delivery no website to look for help what is going on?!?! SCAM
7 February 2025
Unprompted review
Reply from Modora
We sincerely apologize for the inconvenience you've experienced.
To help resolve this, could you kindly provide us your order number, Email & contact number and source where you ordered. We will do everything we can to investigate and ensure you receive the assistance you need as quickly as possible.
Regards
Modora Team
Amazing experience
Amazing experience
Everything that I ordered was amazing
Couldn't ask for anything better
22 January 2025
Reply from Modora
Thank you for the wonderful review! We're so glad to hear that everything you ordered was to your liking. Your feedback means the world to us, and we're thrilled we could deliver such a great experience for you. Looking forward to serving you again soon!
SCAMMERS
SCAMMERS, DONOT BUY FROM HERE!!!
Abayas have still not arrived I ordered them well in advance!!!
Who’s running this place, you need to prioritise customers who are willing to choose your company over others!!!
Absolutely disgraceful service from this company, could have chose any other company to buy my abayas from, this company has seriously let me down!!!
I needed these Abayas for tomorrow, i have nothing else to wear!!!!
NEVER BUYING FROM THIS COMPANY AGAIN!!!
I’m going to WARN everyone on all my social media platforms too!!!
Order no: #3517
24 January 2025
Unprompted review
Reply from Modora
Dear Customer,
Thank you for reaching out. We understand your frustration, and we truly apologize for the inconvenience caused.
Upon reviewing your order, I can see that Order #3517 was placed on January 21st, with standard delivery selected. Standard delivery typically takes 3-5 days, and we processed and dispatched your order on January 22nd, along with the tracking number. The order was delivered on January 24th.
We’re committed to resolving this, so please don’t hesitate to reach out if there’s anything further we can assist you with.
Best regards,
Modora Team
Good service and a lovely abayah.
6 January 2025
Reply from Modora
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both the service and the abaya. We always strive to provide a wonderful experience, and your feedback means a lot to us. We look forward to serving you again soon!
Excellent qulity clothing.
27 December 2024
Reply from Modora
"Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the quality of our clothing. Your satisfaction means the world to us, and we look forward to serving you again soon!"
Excellent service from start to finish
Excellent service from start to finish, the sizing is good and the material is good quality, received my order quickly, was kept up to date to when it was going to be delivered, will be ordering from this company again and will recommend to friends.
8 December 2024
Reply from Modora
"Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear you loved the quality, fit, and speedy delivery. Keeping our customers informed and happy is always our top priority. We can’t wait to welcome you back for your next order, and we truly appreciate you recommending us to your friends. 💕"
Reply from Modora
Thank you so much for taking the time to write us this wonderful review. We appreciate all your support. Look forward to your next purchase.
Paid for two, only one dress delivered
I ordered two dresses and paid for them. Received an email from Modora about one dress from my order is out of stock. I asked to continue with one and get refunded for the one that is out of stock. Yesterday I received my parcel, only one dress delivered, with a receipt of two dresses including the one that was said out of stock. I emailed back and asked what is going on because I received no refund and no dress. No email received yet. Please can someone help. There is no phone number to call only email address.
21 November 2024
Reply from Modora
Dear Customer,
Thank you for reaching out, and we deeply apologize for the confusion and inconvenience you’ve experienced with your order.
We understand your frustration, and we sincerely regret the oversight. Rest assured, we are here to help resolve this for you as quickly as possible.
Could you please provide us with your order number or the email address used for the purchase? This will help us locate your order and ensure the refund for the out-of-stock dress is processed immediately.
Additionally, we will review the receipt issue on our end to ensure this does not happen again. We appreciate your patience and understanding while we work to make this right.
We’re committed to resolving this matter to your satisfaction.
Don’t buy them
Don’t buy them, they are terrible. Total waste of money and no returns policy for Ireland. Penny's / Primark bras are far better (& cheaper).
13 November 2024
Unprompted review
Reply from Modora
Dear Customer,
Thank you for sharing your feedback with us. We’re truly sorry to hear that you were disappointed with your purchase and didn’t find the product up to your expectations.
We always aim to provide high-quality items that our customers love, and we regret that this wasn’t the case for you.
Your feedback is incredibly valuable to us, and we’ll be reviewing it carefully to see how we can make things better for our customers in the future. If there’s anything we can do to assist you.
Thank you again for taking the time to share your experience with us
Never received my order so £69 coat…
Never received my order so £69 coat money wasted. No replies to e.mail, no phone number and even tried messenger but no replies ever. What a disgusting company, buyer beware, avoid at all costs it’s a scam
8 October 2024
Unprompted review
Reply from Modora
Dear Customer,
We are deeply sorry to hear about your experience and want to assure you that we take your concerns very seriously.
First and foremost, we sincerely apologize for the delay in our response and any distress caused. This is certainly not the level of service we aim to provide. We understand how frustrating it must be to not have received your order or a reply to your inquiries.
We want to clarify that we are not a scam and value the trust our customers place in us. We are committed to making this right for you and ensuring your concerns are addressed promptly.
Once again, we apologize for the inconvenience and truly appreciate your patience as we work to resolve this.
Thank You
Terrible customer service …no response at all
I placed my order on Friday 13th September (I should have known!). Still no update or response to any of my messages or emails. No idea if my item will ever arrive.
Terrible customer service. About to start a complaint if they continue to fail to respond!
13 September 2024
Unprompted review
Reply from Modora
Dear Customer,
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and inconvenience caused.
We understand how frustrating this must be, and we deeply regret not responding to your messages promptly. We aim to provide excellent customer service, and we are truly sorry that we have fallen short in your case.
Once again, we apologize for the delay and any stress this may have caused. We appreciate your patience and will do everything possible to make things right.
Excellent service and quality of items
User friendly website. Great service and quick delivery. Exceptionally happy with the items and the quality was excellent. Thank you.
14 October 2024
Don't try to send anything back to them !!
No complaints about delivery....but you try and send an item back to them !!!! They will deny they even received it so they don't have to give you your money back !!! Don't bother.....
4 September 2024
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