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ModifyHealth Reviews 390

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 295 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting that representatives are kind, knowledgeable, and responsive, often going above and beyond to resolve issues. Many appreciate the convenience of delivered meals, finding them delicious, flavorful, and helpful for managing specific dietary needs like low FODMAP or IBS, with some even reporting improved digestive health. The variety of meal choices, ease of ordering, and timely, well-packaged deliveries are also frequently praised. However, some customers were dissatisfied with aspects of the product and delivery. Several reviewers mentioned that some meals, particularly chicken and fish, were dry or had inconsistent portion sizes, especially regarding protein. Issues with packaging were also noted, with some finding the plastic film difficult to remove and the ice packs messy or hard to dispose of. A few people also experienced delays or unpredictability in delivery times, and some felt the meals lacked flavor or had overcooked vegetables.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the meals for being tasty,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the food as delicious, fresh, and... See more

Delivery service

Users describe ambiguous interactions with delivery service. While many customers praise the promptness, good... See more

Order

Clients share ambiguous opinions on order. Many customers report issues such as receiving incorrect orders,... See more

Customer service

People report positive experiences with customer service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is a solid meal service. I hate cooking, but I needed to be on the low FODMAP diet, and these meals were really helpful. Even though the worst of my symptoms, I could always reach for these meals... See more

Company replied

Rated 4 out of 5 stars

The portions are perfect for dinner. And the food is excellent. Lots of flavor. Satisfying & loads of nutritional pluses. And I am pleasantly surprised in the variety. I don't think I've had the... See more

Company replied

Rated 4 out of 5 stars

I was on a low FODMAP diet this past summer and the modify health meals were invaluable to give me a quick meal option. There were many meals I enjoyed, the herbed chicken with wild rice & green bean... See more

Company replied

Rated 4 out of 5 stars

I found the convenience after surgery to be 5 stars for a specialized diet. The seasonings set them notches above others. Disappointing are the vegetables which I am sure is difficult are to maintain... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Food Manufacturer
  3. Food Producer
  4. Meal Delivery
  5. Online Food Ordering Service

About ModifyHealth

Written by the company

ModifyHealth changes lives by making food as medicine simple and sustainable. Our turnkey programs improve outcomes and cost for chronic conditions such as diabetes, heart disease, kidney disease, irritable bowel syndrome (IBS), and related GI issues where dietary management is a recommended treatment.

Along with home-delivered meals, ModifyHealth provides dietitian coaching & support and remote patient monitoring to ensure sustained benefits. We partner with providers, payors, employers, and patients to make adopting healthier diets and lifestyles a reality.


Contact info

4.0

Great

TrustScore 4 out of 5

390 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Decision

The food is delicious. The packaging, shipping and delivery are excellent. And I can't even begin to find to the words to describe the excellent customer service. I encountered an issue of my own doing, I emailed Customer Service. I received an immediate response, and within minutes they unraveled the mess I got myself into! I feel happy and secure doing business with Modify Health!

7 April 2026
Rated 1 out of 5 stars

So my original review

So my original review, written on September 29, 2025, was not responded to until April 10th. 2026. That speaks volumes about this companies interest and concern for their customers!!! I also was unhappy with the portion size of the meals. There explanation was reasonable,but they should be including that in their website description of meals or, offer different portion sizes. Not all people are the same or have the same activity levels, metabolism, etc. For all the science they refer to you would think they would know that!! I'm glad I cancelled and found a better company.

10 April 2026
Unprompted review
Rated 4 out of 5 stars

Great quality and delicious

The majority of the dishes are delicious and fresh much better compared to other services I tried before which is probably due to the airtight seal in addition to cooling.

I tried a couple of the dishes where the chicken is minced in pieces and did not like those too much, some pieces were chewy.

Love that you have an ample selection of fish and shellfish dishes which all have been great.

The portions are on the smaller side which is perfect for me. This would however not be enough for my husband.

And for my digestion the food is making a difference, much less stomach upset .

29 March 2026
Rated 5 out of 5 stars

Great company and service

My name is alias but I’ve used this meal service, and I have to say it’s been a great experience. The process of selecting meals is simple and user-friendly, and I really appreciate the flexibility to pause deliveries whenever needed. The meals have shown me that eating healthy doesn’t mean sacrificing flavor they’re genuinely delicious. On top of that, the customer service team has been incredibly helpful and easy to work with. Overall, this company clearly cares about its customers, and it shows in both their service and product. Highly recommend!

31 March 2026
Unprompted review
Rated 3 out of 5 stars

I missed a connection between the…

I missed a connection between the company this past week to pick my own menu. It was sent automatically. I'd rather find a better means of connection. Also need to pause a week because too many meals are arriving.

24 March 2026
Rated 3 out of 5 stars

Needs clarification

Confusion about cancellation of a specific meal and substituting another. I had to call customer service to learn it has to be done on my computer and not my mobile phone.

17 March 2026
Rated 5 out of 5 stars

AAA+FOOD

The precook dinner are delicious. They save you time in the kitchen. It fills you up with a variety of low calorie low sodium and low fat meals. They even have a website that explains all the types of food. Trust me, you'll love the meals when you call someone always answer your questions

15 March 2026

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