Item was too large No return info ..then company said there was no record of my purchase even after I sent them proof of purchase… They only communicate via email no phone number Don’t waste ur... See more
Company replied
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See what reviewers are saying
I discovered Modesees in 2025 became a regular customer ever since then. I am obsessed with their beautiful,so very original clothing line. I don't see their style of clothing in too many places on-l... See more
Company replied
I believe that this review is a fake. The address line and the name included at the end are not the same. I also feel that the syntax reveals a person that is ESL, with a reasonably good handle in... See more
Company replied
I bought a skirt and top from Modesees and the items were described as a cotton/linen blend. However the skirt ( although the same colour) was a type of stretch/jersey and was very unflattering. After... See more
Company replied
Breach of guidelines
I wanted this dress for a wedding and…
I wanted this dress for a wedding and the photo showed was beautiful! What was sent to me was VERY cheap fabric and looked more like a sack...shame on you.
17 February 2026
Unprompted review
Reply from Modesees
We are so sorry to hear that the dress you received did not meet your expectations. We take great pride in our products and customer satisfaction, and we sincerely apologize for falling short in this instance.
We checked the record, we have already arranged for a free replacement dress to be sent to you as your request, and it is currently on its way. If you would like to track the shipment, please don't hesitate to contact us at [support@modesees.com], and we will be happy to provide you with the logistics information.
We hope this replacement will restore your faith in our brand and that you will consider updating your review once you have received and tried the new item. Thank you for your understanding and patience.
Modesees Team
The refund of 20 percent was not worth…
The refund of 20 percent was not worth it. I cannot wear the item and I cannot sell it and recoup my loss
19 February 2026
Unprompted review
Reply from Modesees
We are truly sorry to hear that the 20% refund did not adequately address your concerns, and we understand how disappointing it is when a product does not meet your expectations and leaves you unable to use or resell it.
To help us locate your order and review your case further, we kindly ask you to reach out to our dedicated support team at [support@modesees.com] with the following details:
Your order number (if available)
The date of purchase
A description of the issue with the item
Our team will prioritize your inquiry and respond within 24 hours to explore additional solutions and ensure we resolve this to your satisfaction.
Thank you for your patience and understanding. We hope to have the opportunity to make this right for you.
Modesees Team
Interesting collection and good quality
My order from Modesees was shipped in different packages so received them in three different deliveries. There was a delay in receiving the last one and I had to inquire about it before it was received. But every piece was worth the wait because they are all great quality at reasonable prices. I just placed a second order :) says a lot!
5 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
Reply from Modesees
We are sorry to hear about the confusion and frustration you’ve encountered when trying to return a product. We take your feedback seriously and want to resolve this for you right away.
To help locate your order and assist with the return process, we kindly ask you to reach out to our dedicated support team at [support@modesees.com] with the following details:
Your order number (if available)
The date of purchase
A description of the item you wish to return
Our team will prioritize your case and respond within 24 hours to guide you through the return process and ensure this is resolved to your satisfaction.
Thank you for your patience and understanding. We hope to restore your confidence in our service.
Modesees Team
Horrible
Horrible. Unbelievable and outrageous
I have never seen such a horrible service in my entire existence. My order has not arrived in full. And the few items I received look nowhere near to the picture advertised. I need my money back for the items I have purchased and received
15 February 2026
Unprompted review
Reply from Modesees
We are deeply sorry to hear about your disappointing experience and the frustration this has caused. We take your feedback very seriously and understand how upsetting it is when an order does not meet your expectations.
To assist you with a refund and further investigation, we kindly ask you to reach out to our dedicated support team at 【support@modesees.com】 with the following details:
Your order number (if available)
A description of the items received vs. advertised
Any additional photos or information that can help us resolve this quickly
Our team will prioritize your case and respond within 24 hours to ensure we make this right for you.
Thank you for your patience and understanding. We hope to have the opportunity to restore your confidence in our service.
Modesees Team
The dress was great quality and a good…
The dress was great quality and a good fit. I requested a smaller size and they quickly responded. The smaller size looks amazing.
11 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
I waited for two months on an order, difficult returns, false information.
I waited for two months on an order, it arrived. I tried to return it, label emailed after return date. I disputed charge on my credit card and they fought it and won by sending an email to my credit card company with false information. DO NOT BUY FROM THIS COMPANY.
30 January 2026
Unprompted review
Reply from Modesees
We are deeply sorry for the frustration and disappointment caused by your order experience, including the long wait, return issues, and dispute process. This is not the level of service we aim to provide, and we sincerely apologize for the stress this has caused you.
We have reviewed the details of your credit card dispute and can confirm that a full refund has been processed in line with the outcome of that dispute.
As we are unable to locate your specific order using the review ID, if you have any further questions or need additional assistance in the future, please contact our support team directly at [support@modesees.com]. When you email us, kindly include the email address associated with your order and any relevant dispute reference numbers so we can assist you promptly.
We hope to have the opportunity to regain your trust in the future.
Modesees Team
Pleasantly surprised
To be honest, I was a little skeptical about placing an order from this store at first, but I really loved the dress and decided to take the chance. I’m so glad I did! Not only was my order delivered much faster than I expected, but the dress itself truly exceeded my expectations.
The style is beautiful and very flattering, and the quality feels much better than I anticipated for the price. The fabric has a nice weight to it and doesn’t feel cheap at all. It looks exactly like the photos online, which is always a relief when ordering from a new store.
As other reviewers mentioned, it is definitely on the longer side. I’m 5’6” and ordered a size Small, and it hits long, but personally, I don’t mind that at all. It actually gives it a more elegant, flowy look. Overall, I’m really happy with my purchase and would absolutely order from them again.
24 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
My dress was too small
I ordered a dress that was too small. I emailed customer service to request instructions for an exchange and received the most friendliest customer service exchange of my life. I will continue to ship with Modesees for a long time. The quality of their clothes is excellent and they’re well priced.
6 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
lol. Wake up
lol.
Still waiting for some orders that are late.
Your product are like lottery. It’s always a hit or miss in reference to quality and fabric. Price is cheap so I gamble.
But honestly I would prefer to pay more but for better quality and service.
Please advise company to finalize my purchaseS.
25 February 2026
Unprompted review
Reply from Modesees
We appreciate you taking the time to share your feedback, and we’re sorry to hear about the delays with your orders and the inconsistencies in product quality you’ve experienced. This is not the level of reliability we aim to deliver, and we take your comments seriously.
For the items that are still pending shipment, they are currently in production. We are working to finalize these orders as quickly as possible.
If you need to exchange an item, or if you require more details about any of your orders, please reach out to our support team directly at [support@modesees.com]. When you email us, include the email address you used to place your orders and any relevant order numbers, so we can assist you promptly.
We hope to have the chance to improve your experience and earn back your confidence.
Modesees Team
Do not oder anything-Fraud
Do not oder anything! They are a fraud. I purchased a dress and when it arrived it looks nothing like on the website. I spent over 100usd for the item. I'm so disappointed I will never order from them again
24 February 2026
Unprompted review
Reply from Modesees
Thank you for reaching out and for sharing your feedback. We sincerely apologize for the disappointment and frustration caused by your recent purchase experience.
We understand you are unable to locate your order using the review ID provided. To assist you effectively, we kindly ask you to contact our dedicated support team directly at [support@modesees.com].
When you write to us, please include the following details to help us locate your order quickly:
The email address used at the time of purchase
The approximate date of your order
A description of the item (e.g., the dress you mentioned)
Our team will prioritize your inquiry and work diligently to resolve the issue to your satisfaction. We value your trust and are committed to making this right for you.
Modesees Team
Unfortunately
Unfortunately, I will never order from this company again. Their website clearly states that they issue a full refund to the original form of payment. However, when my order arrived and one of the items didn’t fit, the return process was completely different from what was advertised.
I was told I would need to ship the item overseas at my own expense, which would have cost more than the item itself. Instead, they initially offered me only 20% back on my purchase — which is completely unacceptable. After going back and forth several times, they then said I didn’t need to return the item at all. In the end, I settled for 50% of what I paid, just to resolve the situation.
Please don’t waste your money. If the item doesn’t fit, you will not receive a full refund as promised and may end up stuck with clothing you can’t wear.
just following up on the response, I got from this company that they were happy. I got a full refund. I did not get a full refund. The company originally offered me only a 20% refund and I settled for 50 after negotiating back-and-forth so don’t be fooled they do not give a full refund so I hope they respond to this cause I’d like the other 50% of my order.
15 February 2026
Unprompted review
Reply from Modesees
We are truly sorry to hear about your disappointing experience with our return process. We take full responsibility for not meeting the expectations we set on our website, and we sincerely apologize for the frustration this caused you.
We're glad to hear that we were able to resolve the issue with a full refund.
If you have any further feedback or concerns, please don't hesitate to contact our customer support team directly at [support@modesees.com]. We hope to have the opportunity to earn back your trust in the future.
Modesees Team
I love my new dress it is so stylish…
I love my new dress it is so stylish and comfortable. The fabric is just perfect it doesn’t wrinkle and it is soft. The color is also vivid. The fit is perfect and I recommended it to my friends. Looks designer and expensive. The people who work for Modesses are very professional and helpful. The packaging was very nice too. A good experience.
19 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
Excellent Customer Service
Excellent Customer Service. I was surprised at how well my exchange was handled. As a larger busted gal 36DD, I need to go up 2 sizes on a dress, I should have know better since it wasn't stretchy fabric. Reached out and they took care of it.
Excited to wear this gorgous well made dress to a friend's Western Wedding.
30 January 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
I ordered clothes changed my mind but they charged it again!! Wrong !!!
I ordered clothes from them then told them to refund my money they did. Now today i see they have went back again and charged it again!! I just saw that so i wanted to get on here again to say DONT USE them!!! I found the same item today on shein which was $21.00 not $135 they sre not honest and dont fall for it! If they put my funds back i will come and say i was wrong if not i will come here daily and post to save others from being scammed! The transaction was on the 18th and then they turned around and recharged it on the 21st and I’ve got the receipt showing it and my Banks well aware of it but I’ll just keep posting on here until something happens
19 February 2026
Unprompted review
Reply from Modesees
We’re sorry to hear you feel this way, and we truly understand your concern about the charge.
To clarify: we only charge customers when an order is successfully placed and processed. We have not charged you again outside of your original order.
The refund you received was processed promptly, and there is no duplicate or unauthorized charge from our side. If you see an extra charge on your statement, this is usually a temporary pending authorization from your bank that will automatically drop off within a few business days — this is common with refund processing.
We recommend checking with your bank to confirm that it is only a pending hold, not an actual charge.
We always act with honesty and transparency, and we hope you can give us a chance to clarify this with you.
If you need further help, please contact our support team with your order number, and we will assist you right away.
Modesees Team
My experience with Modesees was… smooth, and the results were great.
My experience with Modesees was professional and attentive. They made the entire process smooth. I appreciated how they took the time to carefully address my question.
Great service, friendly staff.
Thank you
Aida Cruz
20 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
My experience with the customer service…
My experience with the customer service provided by the Modesses website was excellent. The team is approachable, willing to help, and maintained great and quick communication to solve my issues. I am satisfied with the service. Keep the hard work up.
20 February 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
How very disappointing
How very disappointing. Took ages for my item to arrive and when it did, it didn’t fit and was a terrible quality, far, far inferior to the quality it displayed online. Will never shop with them again and would advise all my friends to avoid. DID NT DO IT
20 February 2026
Unprompted review
Reply from Modesees
We're sorry to hear about your disappointing experience with the delivery, fit, and quality of your item. We tried to locate your order using your customer ID but couldn't find a matching record in our system.
Please contact our support team at [support@modesees.com] with your order details (like the email used for purchase or order number) so we can assist you further.
Modesees Team
Delivery instructions said 3 weeks
Delivery instructions said 3 weeks, a bit long but I was willing to wait. 3 weeks turned into 2 months, I had enough and requested a refund through PayPal. NO contact information. I would avoid this company, surprised they are still in business .
27 August 2025
Unprompted review
Reply from Modesees
We're sorry to hear about the significant delay in your delivery and the frustration this has caused. We tried to locate your order using your customer ID but couldn't find a matching record in our system.
If you need further assistance with this issue, please contact our support team at [support@modesees.com] with your order details (like the email used for purchase or order number), and we will help you resolve this.
Modesees Team
Return policy
Very difficult to return and they never emailed me the return label
19 February 2026
Unprompted review
Reply from Modesees
We're sorry to hear about the issues with your return and the missing return label. We tried to locate your order using your customer ID but couldn't find a match.
Please contact our support team at [support@modesees.com] with your order details (like the email used for purchase or order number) so we can assist you with the return label and process your request.
Modesees Team
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