MV  Reviews 

75
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and craftsmanship of the products, often highlighting their unique and authentic feel. Many people appreciate the personalized engraving options and the thoughtful free gifts included with purchases. Reviewers frequently commend the excellent customer service, noting prompt responses and helpful, understanding staff. However, some customers also noted issues with their orders, including receiving incorrect items or products that did not match website descriptions. A few other people also felt that customer service was unresponsive or condescending when addressing these concerns.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many describing items as fantastic,... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as incomparable, fantastic,... See more

Order

People report ambiguous experiences with their orders, with some expressing satisfaction with the quality and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the team for being marvelous, quick to... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pizza cutter is amazing to look at and awesome to use Looks great and the support after purchase was great got back reasonable time.. 👍🏿

Rated 5 out of 5 stars

Modern Viking really pulled through for an amazing birthday gift for my partner. Their personalised engraving made it that much awesome! Top quality goods and cute free gifts with my purchase. Custome... See more

Rated 5 out of 5 stars

I ordered the Viking pizza cutter and Horn which were both beautifully crafted! I had the pizza cutter engraved in runes and looked absolutely stunning. I would definitely recommend getting the gift... See more

Company replied

Rated 5 out of 5 stars

I ordered my partner his Christmas presents from modern Viking. There was a couple of items missing but the team were extremely helpful and all the items will be received my Chrissy! Couldn’t recommen... See more


Company details


Contact info

3.9

Great

TrustScore 4 out of 5

75 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(75)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item Never Arrived

Ordered 2 items. The 2 items were sent separately. 1 item arrived, however the other, more expensive one did not. Reached out to them multiple times and eventually got a response. They tried to track through Australia post and got no where. They then said they would send another, but I never received a tracking number and never received the item. After months, they finally replied again and said they would sent a third item. Received a tracking number but parcel has not moved in 2 months. Reached out to get my money back and no response for another month.

28 June 2023
Unprompted review
Rated 1 out of 5 stars

Smells like dog's bone

Was given a horn as a gift and it smelled like a dog bone. I tried washing it but the more I did, the more it smelled. It was slimy on the inside, I don't think it was sealed correctly.
I contacted support and although I got an initial response, they've been ignoring me for over a week. Very poor experience - buyer beware

4 September 2023
Unprompted review
Rated 4 out of 5 stars

Beautiful horns

Beautiful horns, well worth the money. Be aware though they are delivered in 1 piece of bubble wrap in a bag. No box or protection for the transit.

12 October 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous.

I ordered a few different items..
Drinking horn, mug
Cups, shot glasses.

My pa passed away a few weeks ago and he absolutely loved all parts of the Nordic culture.
These where purchased for around his ashes.
They are all absolutely fantastic. Beautiful craftsmanship. Amazing quality. Great price. Fast shipping. Honestly couldn't be happier.
Really suits the man he was and gives me a smile when I see it all. Thankyou very much.

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality and craftsmanship

Amazing quality and craftsmanship. Will buy from modern biking again in the future. The attention to detail in each piece is simply unreal. The amount of time and detail that goes into these pieces is amazing. Prompt message response and I had my tracking number as soon as payment was made, I received my order in less than a week. And I can’t wait to give my brother his Viking drinking horn for Christmas! Thank you Modern Viking ❤️

26 November 2021
Unprompted review
Rated 5 out of 5 stars

My drinking horn came with quick and…

My drinking horn came with quick and prompt delivery and is absolutely stunning. The details and intricacies of the carvings are astounding. Beautiful work that will make my son one happy young man this Christmas. No he can drink like a Viking… Skal

24 November 2021
Unprompted review
Rated 5 out of 5 stars

Hands down best customer service I've…

Hands down best customer service I've ever experienced! Modern Viking were committed and dedicated to providing excellent feedback to all of my questions and queries to help me decide on my final purchase! Will definitely be purchasing from them again in the future!

21 November 2021
Unprompted review
Rated 5 out of 5 stars

Friendly service

Great reply time, straight to sending you photos and videos of exactly what your looking at, also great to support a small local Aussie Business.

21 November 2021
Unprompted review
MV  logo

Reply from MV

Thank you so much Thomas it was an absolute pleasure! have a wonderful Christmas and happy holidays! Looking forward to hearing from you again!

Rated 5 out of 5 stars

100% recommend!

Would 100% recommend to anyone I know looking for Viking style cups. Can’t wait for my partners Christmas present to arrive!

20 November 2021
Unprompted review
MV  logo

Reply from MV

Hi Eliza,

We are thrilled to have you as part of the Modern Viking family! Hope you have a wonderful Christmas! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

2021 Viking feels

Awesome concept
Great communication
Dope deisgns

18 November 2021
Unprompted review
MV  logo

Reply from MV

Hi Johnny,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

Shakeel has provided the most amazing…

Shakeel has provided the most amazing level of service and the custom Viking drinking and blowing horns we received are top quality.

9 November 2021
Unprompted review
MV  logo

Reply from MV

Hi Nic,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

Awesome product

Has been fantastic to deal with and the pricing of materials bought was more than fair and the workmanship was outstanding look forward to getting my next piece done

4 November 2021
Unprompted review
MV  logo

Reply from MV

Hi Chris,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

Modern Viking were amazing to deal…

Modern Viking were amazing to deal with, all my questions were answered promptly. Their product is unique and hand made, can’t wait to purchase more.
Once payment was made only took 5 mins to get tracking number. Thank you for great service and an amazing product.

3 November 2021
Unprompted review
MV  logo

Reply from MV

Hi Noelia,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

Modern Viking quality workmanship very…

Modern Viking quality workmanship very best service

10 October 2021
Unprompted review
MV  logo

Reply from MV

Hi Wade,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

Odin approves

I had such a great time discussing various designs they have provided. I’m so pleased with their positive treatment of me by being very responsive, communicative, and very reassuring. Their recommendations ticked all the boxes for me and definitely helped me get exactly what I was looking for.

Now, I can’t wait to go to Valhalla and drink all from my curved horns!

28 September 2021
Unprompted review
MV  logo

Reply from MV

Hi Patricia,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

All interactions with Modern Vikings…

All interactions with Modern Vikings has been very accommodating and professional. Shipping has been prompt. Products appear to be of the highest standard. I would prefer to support a business whom is full of passion that a generic mass produced company. Highly recommended!!

25 September 2021
Unprompted review
MV  logo

Reply from MV

Hi Jess,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast delivery of my order too. I asked many questions and i was never left waiting for a reply so thank you.

5 September 2021
Unprompted review
MV  logo

Reply from MV

Hi Abby,

We are thrilled to have you as part of the Modern Viking family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Skol!

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