Modernize Home Services Reviews 1,175

TrustScore 2.5 out of 5

2.7

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the service, citing issues with persistent and unwanted calls, even after requesting to be removed from call lists. Customers also reported issues with lead generation and the relevance of third-party offers. Some people were dissatisfied with the product information, noting that the website did not always provide relevant choices or ask the right questions for accurate quotes. While some found the pricing ambiguous with wide ranges, others appreciated getting a general idea of costs, finding some quotes more reasonable than competitors.

What people talk about most

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration with high... See more

Customer communications

Customers express significant frustration with contact methods, particularly regarding unwanted and excessive... See more

Service

People report negative experiences with service. Many consumers express frustration with pushy sales tactics,... See more

Product

Reviewers mention ambiguous feedback about product. Some customers were looking for specific items like a... See more

Website

Clients share ambiguous opinions on the website. Some found it useful for getting estimates, with one user... See more

Based on these reviews

Rated 3 out of 5 stars

The company provides several quuotes for my project when I'm only looking for one quote. I'm a senior and wanted to add it but the site doesn't let me add it anywhere. Another companies jumps right i... See more

Company replied

Rated 3 out of 5 stars

It was misleading. I expected someone to help us and the cost was way out of our league. Please don’t call if there is any cost at all. We can’t even afford food and meds. Much less a roof. Sorry I co... See more

Company replied

Rated 3 out of 5 stars

Interesting that as I added more windows the individual window prices increased. No interest in paying extra for giving anyone more business. Not impressed.

Company replied


Company details

  1. Online Marketplace

Written by the company

Modernize is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. Modernize provide's homeowners with the ability to request multiple quotes with the push of a button, instantly book appointments online, directly message contractors through the Modernize app, and much more. Home improvement is all about having the right tools, and we’ve got you covered.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Expensive low financing or a go fund me help.

Do you offer low,low intereste rates and financing with say $50 a month for low income seniors or maybe a go fund me person??

17 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for your inquiry. We recommend visiting our website Modernize.com to discuss available financing options and any programs that may assist low-income seniors. Our experts are happy to help explore solutions that best fit your needs.

Rated 3 out of 5 stars

Not a very useful estimate

Not a very useful estimate. 2k to 14k I already know the cost range a bit more specific would be more useful since I am looking to remodel maybe asking my budget would have been helpful and yes it is above 2000$ but no were near 14,000

16 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for your feedback. We understand that a more precise estimate would have been helpful. We'll take your suggestion into account and strive to improve our process.

Rated 3 out of 5 stars

You didn't offer enough variables

You didn't offer enough variables. I want a walk-in 60-in. Tub to shower conversion!

12 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for your feedback. We understand your concerns, and we do have experts available who can help you explore options, compare prices, and find the best solution for your needs. You can visit anytime our website Modernize.com

Rated 3 out of 5 stars

Calculator needs to be more specific…

Calculator needs to be more specific regarding home type (block), size (sq ft), levels, age. Calculator range needs to be more accurate based on home type / layout.

11 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for your feedback. We appreciate your suggestions and understand the importance of providing a more detailed and accurate calculator. We’ll review these points to improve its functionality.

Rated 5 out of 5 stars

been searching for a ballpark figure…

been searching for a ballpark figure for 16 months, yours has been the best most reasonable. i have had 2 companies to the house and there estimates were 3x's higher, 15 to 16 thousand.
thank you modernize home services

6 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for your feedback! We're glad we could provide helpful information for your project.

Rated 5 out of 5 stars

I was contacted by a company

I was contacted by a company. The same i applied. I amazed at what a blessing this could be!

5 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We're so glad to hear that! Wishing you the best with your project.

Rated 1 out of 5 stars

I would advise doing your due diligence…

I would advise doing your due diligence when contacting local builders or contractors and not use anyone who basically uses this company as a 3rd party. I thought I was calling a local contractor in my area. Realized it wasn't when I got a phone call within 30 seconds of filling out an online inquire, Turns out, Modernize is just a company that looks for other contractors for you. I thought I was contacting ONE contractor. Similar to Angie, etc. You will forever be bombarded with phone calls. Very scammy-like. Getting a new roof has already been a difficult process. Now I'm having to sort through which calls are legitimate and almost missed an important call from the REAL contractor my insurance company contracted. Pretty annoying to be honest. Modernize isn't selling a service. They're selling services to try and service you. Ridiculous.

4 March 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We appreciate your feedback and understand your concerns. Modernize connects homeowners with local professionals to help with their projects. We’re sorry for any confusion and the volume of calls you received. If you’d like to be removed from our system, please reach out to us at Reviews@modernize.com and provide the phone number that has been contacted.

Rated 1 out of 5 stars

Harassing unwanted unsoliticed phone…

Harassing unwanted unsoliticed phone calls. Avoid these Scammers.

27 February 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for bringing this to our attention. We sincerely Apologize for the inconvenience and frustration these calls have caused you.

To help us address this issue promptly, could you please provide the phone number that has been receiving these calls at Reviews@modernize.com. With this information, we can investigate the matter further and ensure the number is added to our Do Not Call list.

Rated 5 out of 5 stars

Have to replace everything because of dishonest builder

I found the hole process quite easy and didn't take a long time. I biggest thing is I found out that theirs absolutely no way I can afford new replacement windows. I live in a home I custom built. I've been working around the construction business most of my life and I thought I'd have no problem with overseeing the construction of my new home. Boy oh boy was I wrong...is looking at new windows and doors and a new roof. There's no way I can afford fixing all the things that are failing well before it's time. The sad thing is this low life thief is still building homes and he on his third or fourth business name. The house was built 13 years ago give or take. That builder has nothing to do with any of the people here.

11 September 2024
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for sharing your experience. We understand how frustrating unexpected home repairs can be. If you ever decide to explore options for windows, doors, or a new roof, our experts are here to help. Feel free to visit Modernize.com for more information.

Rated 1 out of 5 stars

I have no clue how they got my number…

I have no clue how they got my number but I’m about ready to take legal action against them for harassment.

22 February 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

Thank you for bringing this to our attention. We sincerely Apologize for the inconvenience and frustration these calls have caused you.

To help us address this issue promptly, could you please provide the phone number that has been receiving these calls at Reviews@modernize.com. With this information, we can investigate the matter further and ensure the number is added to our Do Not Call list.

Rated 2 out of 5 stars

I am looking for the free shower

I am on disability and I need a new shower my tub is cracked you can't do it for free please let me know

21 February 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We understand the importance of having a safe and functional shower. While we don’t work with government programs or provide grants, but our experts can offer options that may help. If you’d like to explore potential solutions, please visit our website at Modernize.com and fill out your information to get started.

Rated 2 out of 5 stars

Prices are way to high

Prices are way to high. You offer one vanity style. Doesn't sound like the owner has a say

17 February 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We appreciate your feedback. Pricing and product availability can vary, and we strive to offer quality options for homeowners. If you have any specific preferences or concerns, we’d be happy to assist, you can reach us at Review@modernize.com

Rated 5 out of 5 stars

I went with an independent contractor…

I went with an independent contractor since I already had the paint and tile and grout.

8 February 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

That sounds like a great choice for your project! We're glad you found a solution that worked for you. Wishing you the best with your home improvements!

Rated 3 out of 5 stars

I had a quote a couple of years ago…

I had a quote a couple of years ago from someone local but he get ill. The project didn't happen then my mom had major surgery & she had to stay with me for a few months to recover. It was an expensive process and bye bye money. He said 8,000

6 February 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

That sounds like a tough situation, and we’re sorry you had to go through all of that. Life can definitely throw unexpected challenges our way. If and when you’re ready to revisit your project, we’d love to help connect you with the right professionals. Wishing you and your mom all the best!

Rated 1 out of 5 stars

We sign in contact for 10 leads

We sign in contact for 10 leads
$2200 sales guy told us we will setup account with our account manager. We change our schedule for dispatchers for thay able to answer phones at the time frame thay put in contract. I'm owner of the company Go with Alaina Selby over details. And we tell here what type off calls we expect to receive. And ask to replace my personal number to special tracking number create for modernize.
In 3 days follow up call we find out they send us 5 leads but we received 0 we test our side everything working perfect. Than thay send me recorded leads and first 3 no one answer
Then I'm find out call go to my cellphone. And I'm remember i hawe call thay says SCAM LIKLE And I'm answer to tell (are you crazy to keep calling on Saturday) but find out it’s real people who need plumbing service i’m asking who thay call and what number thay call and it was Antonys plumbing when my dispatch call on that number call go direct to me ( for this phone call they charge me $200).
Alaina do not reply on my second email 4th day.
Also I'm received call where people try reach biggest plumbing company in my area. (looks like thay still calls from other business)

Hope you contact me after this review

31 January 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We appreciate your feedback and sincerely apologize for the experience you’ve had. At Modernize, we value transparency and strive to be a great partner for our clients. A representative will follow up with you as soon as possible to address this issue and ensure you receive the quality leads you expected. Thank you for bringing it to our attention.

Rated 1 out of 5 stars

You will receive an INCESSANT number of calls

The website led me to believe I would be able to view multiple rough quotes online, and I unchecked every box giving them permission to call me. I got a call within seconds of submitting the form, and it wasn't even for the service I requested information about. I blocked most calls that came in (by the looks of it, it would've been at least eight), but the few that I answered by mistake were all about a service I was never interested in. I never was able to view any pricing information online. Do not trust this company with your contact information unless you want a ton of calls that may or may not be relevant.

17 January 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We apologize for any confusion and frustration this experience has caused. Our goal is to connect homeowners with professionals who can provide accurate project estimates. We appreciate your feedback. If you would like to be added to our Do Not Call list, please let us know at reviews@modernize.com.

Rated 5 out of 5 stars

Have a contractor

Have a contractor

27 January 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

That's great to hear that you found a contractor for your project! Wishing you success, and we're happy we could assist.

Rated 3 out of 5 stars

I'll do it myself it's a hell of alot…

I'll do it myself it's a hell of alot cheaper I'm on a fixed income so I'll take care of it myself

29 January 2025
Unprompted review
Modernize Home Services logo

Reply from Modernize Home Services

We understand that budgeting for home improvements can be challenging. If you ever want to check more options, we have more experts willing to help. Wishing you the best with your project!

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