The company provides several quuotes for my project when I'm only looking for one quote. I'm a senior and wanted to add it but the site doesn't let me add it anywhere. Another companies jumps right i... See more
Company replied
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Based on these reviews
It was misleading. I expected someone to help us and the cost was way out of our league. Please don’t call if there is any cost at all. We can’t even afford food and meds. Much less a roof. Sorry I co... See more
Company replied
Interesting that as I added more windows the individual window prices increased. No interest in paying extra for giving anyone more business. Not impressed.
Company replied
Company details
Written by the company
Modernize is the nation's leading resource for connecting homeowners to contractors in energy efficiency home improvements. Modernize provide's homeowners with the ability to request multiple quotes with the push of a button, instantly book appointments online, directly message contractors through the Modernize app, and much more. Home improvement is all about having the right tools, and we’ve got you covered.
Contact info
804 Congress Ave, Suite 400, 78701, Austin, United States
- 888-295-7308
- modernize.com
2.7
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took over a year to follow up
Asked for a quote for a new air conditioner in the summer of 2024. Tuesday, January 27th 2026 they FINALLY got back to me. Two years. When i told the guy on the phone that it'd been two years. He wanted to know if I'd gotten it fixed already and sounded offended i hadn't waited. Then asked me if I at least had any other projects i needed help with
Yeah mate, i just got a new roof a few weeks ago, go ahead and get me a quote. By the time I hear back it'll be time for a new one 🙄
27 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience. We sincerely apologize for the delay and for any frustration this caused. This is not the level of service we aim to provide, and we appreciate you bringing it to our attention.
A tub to a shower conversion never…
A tub to a shower conversion never mentioned
26 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’d be happy to learn more about your inquiry. We do offer tub-to-shower conversions, and we encourage you to visit our website at Modernize.com for more details or to connect with one of our experts who can assist you further.
Scamming and more scamming
They advertise free bathrooms to seniors. Total bait and switch, not only that the say 5 stars on trust pilot when it's two. ,
23 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback. We want to clarify that we do not advertise services that we do not offer, including “free bathrooms.” Our consultations are provided at no cost, and any pricing discussed is based on the specific project scope. We also strive to be transparent with our reviews and encourage customers to view all feedback directly on public platforms. We appreciate the opportunity to clarify.
I could never afford this one income…
I could never afford this one income and that is ssa ty for your time
22 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for your time and for sharing your feedback. We understand that budget is an important factor. You’re always welcome to check back with us or speak with one of our other experts to compare pricing and explore additional options that may better fit your needs.
I CAN'T wait to receive your services
I'm looking forward to meeting with someone to give me a great estimate
14 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We look forward to meeting with you and providing a detailed estimate. Please let us know if you have any questions in the meantime.
No realistic help here
Interesting that as I added more windows the individual window prices increased. No interest in paying extra for giving anyone more business. Not impressed.
10 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback. We’re sorry for the confusion and understand your concern. Pricing can vary based on window type, size, and installation requirements, but we appreciate you bringing this to our attention.
Cannot give a review at this time
Cannot give a review at this time. I never used them before.
8 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. If you decide to use our services in the future, we’d be happy to hear about your experience.
Not enough options for bath room…
Not enough options for bath room fixtures.
I want a toilet, soaker tub, walk-in shower and vanity. My room is 8’x8’
7 January 2026
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We appreciate you taking the time to share your experience.
Cool breeze
It helped, but I thought there was a federal government assistance. Need more information
7 December 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’re glad we were able to help. We don’t offer any government assistance programs, but our experts can walk you through all available options so you can compare prices and see what works best for you. That’s the purpose of the estimate — to give you a starting point and help you review different choices. Please feel free to reach out if you need more information at Reviews@modernize.com.
Very wide estimate
Very wide estimate. There is a $20,000 spread in the estimate! Needs to have more precise choices. Such as actually designing the new bathroom. Choose the actual shower/tub you want, which toilet, which sink/vanity, and which lighting
5 December 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We understand how a wide estimate can be frustrating. Our goal is to provide a more accurate quote once the specific bathroom design and materials—such as the shower or tub, toilet, vanity, and lighting—are selected. We appreciate your input and will use it to improve the clarity and precision of our estimates.
Bad Roof Experience
Dabella sent two girls out for estimate they left without talking to me . I called them they said waiting for numbers from their drones and would contact me . Never heard a word from them at all and this ad now said get a roof for 1999 and now it doesn't sound like that either so please don't recommend Da bellas to me again this is a second bad job from them
25 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your experience. We’re sorry to hear about the issues you encountered with DaBella, including the lack of communication and the confusion regarding the offer. We understand how frustrating this must have been. We appreciate your feedback and will make sure your concerns are noted. If there’s anything else you need or if you would like assistance with another expert, please let us know or email us at Reviews@modernize.com.
I didn't get an estimate and…
I didn't get an estimate and advertisement says it is Free which is a lie!!
22 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’re sorry for the confusion — we don’t offer financial help or free repairs. Our service only provides estimates and connects people with local professionals. You can always ask our experts if there are any ongoing promotions or discounts you might be able to use.
Alot of fake leads
Alot of fake leads. This is not a good lead source to use if you're buying leads. The majority of the leads are dead leads with bad numbers and people swearing they never inquired about nothing. They also forge the contact info like the email addresses for the leads, and they actually control those emails and reply to them themselves. This company is a big scam!!!
19 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We are committed to providing quality service to our clients, and we take concerns like this very seriously.
We would appreciate the opportunity to look into this matter further. Please reach out to us at Reviews@modernize.com
with your contact information, and our team will follow up to address your concerns and work toward a resolution. Our goal is to ensure this does not happen moving forward.
This company gave me a great price ☺
This company gave me a great price ☺
20 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We're glad we could offer a pricing option that fits your budget.
Price estimate before contractor contact
One of the only "estimator" web sites that gave me the estimate before asking for info to connect me with potential contractors.
Accuracy of estimate is TBD
8 November 2025
Unprompted review
Reply from Modernize Home Services
Thanks for your feedback! We’re glad you appreciated getting an upfront estimate without having to share contact details. We hope you find the estimate helpful.
Y'all are the biggest players winning…
Y'all are the biggest players winning over on the elderly and disabled people
7 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’re sorry for any confusion — we do not offer or advertise grants. Our service focuses solely on providing project estimates and connecting users with local professionals. We take concerns about misleading information seriously and appreciate you bringing this to our attention.
I contacted them to perform a no cost…
I contacted them to perform a no cost conversion of bathtub to shower, as advertised for seniors. The price was different
2 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’re sorry for any confusion — we do not offer or advertise grants. Our service focuses solely on providing project estimates and connecting users with local professionals. We take concerns about misleading information seriously and appreciate you bringing this to our attention.
It was misleading
It was misleading. I expected someone to help us and the cost was way out of our league. Please don’t call if there is any cost at all. We can’t even afford food and meds. Much less a roof. Sorry I contacted you.
2 November 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback. We’re sorry for the confusion — we don’t offer financial help or free repairs. Our service only provides estimates and connects people with local professionals. You can always ask our experts if there are any ongoing promotions or discounts you might be able to use.
I just wanted a job
28 October 2025
Unprompted review
Reply from Modernize Home Services
Hi,
Thank you for your feedback. If you’re interested in job opportunities, please visit our careers page Modernize.com
Great site
Great site. It gives a good general idea of the rough cost factor involved on a project for do-it-yourselfers, or beginners. Also makes it easy to factor in labor costs later.
23 October 2025
Unprompted review
Reply from Modernize Home Services
Thank you for your feedback! We’re glad to hear you found our site helpful in estimating project costs and planning your next steps.
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