Very disceptive photos and very disappointed. Bought their pillow, collapses very easily and unfortunately flattens out. Not really worth the plastic in came in. I'm sorry I didn't read the reviews be... See more
Company replied
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See what reviewers are saying
I got the gamestick and it was working fine. Then one day it stopped loading up so I contacted support and got in touch with Ace. He asked for some details, pictures and a short video showing the prob... See more
Company replied
I have purchased 2 magnetic power banks. Very pleased with magnetic connections, less stress on phone charging terminal due to the magnetic connection. It also came in handy with our last trip to... See more
Company replied
Thought we would purchase a pillow & pay express, we tracked it and finally received after 16days, did refund the express postage amount, after we sent an email stating our displeasure. We live and... See more
Company replied
Company details
Written by the company
Sells Home Decor & Other Household items
Contact info
2.8
Average
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really love the colour of the tyre pen…
Really love the colour of the tyre pen that I purchased. Would have put 5* but the pen paint was very thin and poured out at times making an incredible mess on my tyres.
30 May 2025
Unprompted review
Reply from Modern Aussies
Thanks for the feedback! We're glad you loved the colour 🎨 but sorry to hear about the mess. We'll definitely pass this on to help improve the pen's design. Appreciate your honesty! 🙏 -- MA Team
Absolutely unacceptable customer…
Absolutely unacceptable customer service offered $15 refund on a $55 item. Alternatively, a $30 credit which of course wasn't wanted once I saw the quality of their product. Don't bother with these guys and learn your lesson... stick to a reputable company
6 June 2025
Unprompted review
Reply from Modern Aussies
Dear Shelley,
Thank you for sharing your feedback — we truly appreciate it. We’re always working to improve, and we’re sorry to hear that your experience didn’t meet expectations. We want to make things right for you. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team
Outstanding customer service
Staff were exceptional about a minor problem and kept me updated at all times in rectifying the issue. Grand daughter loved Stitch and would not hesitate in dealing with this company. Customer Service was outstanding.
27 May 2025
Unprompted review
Reply from Modern Aussies
Thank you for the kind words! 😊 We're so glad your granddaughter loved Stitch 🧸💙 and that our team could help quickly. We really appreciate your support 🌟
Cheers,
Sara
They always deliver fast and keep you…
They always deliver fast and keep you updated where the parcel is.
27 May 2025
Unprompted review
Reply from Modern Aussies
Hi Mary! 😊
Thanks so much for your lovely feedback! We’re glad to hear that our fast delivery and tracking updates made your experience smooth and stress-free. 🚚✨
We truly appreciate your support and look forward to serving you again!
— Cindy
Great Service
The service and helpfulness of the staff to ensure correct lights were redelivered. Lights packed well to avoid damage and kept informed of their progress along the way.
8 May 2025
Unprompted review
Reply from Modern Aussies
Hi there Diane😊
Thank you so much for your lovely review! We’re delighted to hear that our team was able to assist with getting the correct lights to you quickly and safely. It’s great to know the packaging and updates along the way helped make the experience smooth and stress-free. 💡✨
We truly appreciate your support and look forward to helping you again in the future!
--Cindy
Fantastic Carrier!
A fantastic product! The carrier is super easy to put on solo and really comfy for me and bub. It arrived days before I expected and was exactly as the photos. Couldn't be happier!
27 May 2025
Unprompted review
Reply from Modern Aussies
That's wonderful to hear! 😊 So glad the carrier is comfy for both you and bub and arriving early is always a bonus! Thanks for sharing your lovely feedback 👶💛
--MA Team
Really easy to purchase
Really easy to purchase, quick delivery after purchase, will definitely recommend to friends and family
25 April 2025
Unprompted review
Reply from Modern Aussies
Hi Matthew! 😊
Thank you so much for your wonderful review! We’re thrilled to hear the purchase process was easy and that your order arrived quickly. Your recommendation truly means a lot to us! 💛
If you ever need anything in the future, we’re always here to help.
Have an amazing day! ✨
— Cindy
I ordered a product from modern Aussie…
I ordered a product from modern Aussie on the 10th may they couldnt supply me with a tracking number or delivery date then I get an email saying tracking through aramex they apparently have had my parcel on board for delivery 2 days now I think I've done my money scam
22 May 2025
Unprompted review
Reply from Modern Aussies
Dear Wendy,
This is Cindy — thank you for sharing your concern.
We’ve been trying to get in touch because we genuinely want to support you and ensure your order is delivered or resolved to your complete satisfaction. I’m very sorry for the delay with the delivery of your order. We want to turn this experience around for you. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team
Have been waiting 2 weeks for my parcel…
Have been waiting 2 weeks for my parcel then got an email yesterday from them saying my parcel hasn’t arrived after been shipped. What a joke this company is. My advice is to stay clear of them.
5 May 2025
Unprompted review
Reply from Modern Aussies
Dear Dave,
This is Cindy. Thank you for your review, and I’m very sorry for the frustration caused. I understand there was an issue with the delivery, and upon checking, I can see the parcel was marked as successfully delivered. We sincerely apologize for the inconvenience and for the confusion this has caused. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team
Ruined Mothers Day
Boxing kit ordered as mothers day gift - quality is absolutely terrible - feels like it would break on first punch. Contacted customer service for a refund and only offered a credit for a future order saying that it isn't refundable even though there is a massive 30 day money back guarantee on the item.
Don't buy from here - it is a scam!
19 May 2025
Unprompted review
Reply from Modern Aussies
Dear Dan,
Thank you for sharing your feedback, and I’m truly sorry to hear that the boxing kit didn’t meet expectations. This is not typical of the quality or service we aim to provide, and I completely understand how disappointing this must have been especially when it was intended as a Mother’s Day gift. We want to make this right for you. Please be assured that our Resolution Team has been made aware of your case and will contact you directly to discuss your concern and work towards a suitable resolution.
--MA Team
Just another illegal merchant in breach…
Just another illegal merchant in breach of Australian consumer law. They don't actually honour their 30-day guarantee and just waste your time. If you read their refund policy, it doesn't actually offer any promises.
Sure, you'll probably get your item but you have absolutely no guarantees around quality or compliance with Australian safety regulations.
8 May 2025
Unprompted review
Reply from Modern Aussies
Dear Joel,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience.
We take compliance and customer satisfaction very seriously, and we’d really like the opportunity to fix this for you as quickly as possible. Could you please provide your order number and contact details so we can look into this right away and offer the best resolution for you?
We’re here to help and will do everything we can to turn this around for you.
Warm regards,
Cindy
Excellent service by Modern Aussies.
I always have a good shopping experience with Modern Aussies. They have prompt despatch and delivery of products. The products are always as advertised.
18 April 2025
Unprompted review
Reply from Modern Aussies
Thanks so much for your kind words! 😊 We're thrilled to hear you've consistently had a great experience with us. Looking forward to serving you again soon! 🙌📦
--MA Team
Very positive experience
Very positive experience. Would highly recommend this company
4 May 2025
Unprompted review
Reply from Modern Aussies
Thanks so much! 😊 We're thrilled you had a great experience. Your recommendation means a lot! 🙌💯
--MA Team
I purchased a game machine and within a…
I purchased a game machine and within a week and a half it was on my doorstep. The product description was spot in matching exactly what I was hoping for. The game console itself has all the classics I grew up with and very easy to play and run (including setting up extra credits on games). Absolutely great value for money.
30 April 2025
Unprompted review
Reply from Modern Aussies
That's awesome to hear! 🎮🙌 So glad the console brought back those classic memories and lived up to your expectations. Enjoy the retro fun! 😊🕹️
--MA Team
Great service & great support staff.
29 April 2025
Unprompted review
Reply from Modern Aussies
Thank you! 😊 We're thrilled to hear that. Our support team will love this! 💬🙌
--MA Team
Beautiful vibrant quilt
Absolutely love this quilt set. The colours are just as shown and the cotton is very soft and comfortable. Shipping was quick. Highly recommend.
9 April 2025
Unprompted review
Reply from Modern Aussies
Thank you so much for your lovely feedback! 🌟 We're so glad you love the quilt set. Enjoy the comfort! 🛏️💖 --MA Team
A fantastic product
A fantastic product. Very comfortable fit, looks and feels awesome. One small hiccup but very quickly resolved. Would highly recommend to anyone and everyone. Will be a returning customer
26 April 2025
Unprompted review
Reply from Modern Aussies
Thanks for your fantastic feedback! 😊 We're thrilled you're loving the product and that any issue was quickly sorted. Can't wait to have you shop with us again! 🙌✨ -- MA Team
My friend got taken for $90 for work…
My friend got taken for $90 for work boots Sue Ryan. BEWARE THEY ARE SCAMMERS. They don't honor their 30 day money back guarantee they offer you less than 50% refund Their sizing carts are inconsistent. When you try to contact them you just get the run around which is no help at all BEWARE BEWARE BEWARE
16 April 2025
Unprompted review
Reply from Modern Aussies
Dear Jennifer,
This is Cindy from Modern Aussies. Thank you for sharing your feedback. We truly want to ensure you and your friend Susan feel supported. Please be assured that our Resolution Team has been made aware of her case and will contact her directly to discuss your concern and work towards a suitable resolution.
--MA Team
2 in 1 Cleaning Scrub Brush
2 in 1 Cleaning Scrub Brush
Modern Aussies delivered swiftly
Easy to order, easy delivery, easy to use.
Thank You
24 April 2025
Unprompted review
Reply from Modern Aussies
Thanks so much! 😊 We're glad the 2-in-1 Cleaning Scrub Brush made things easy from start to finish. Happy scrubbing! 🧼✨
--MA Team
Just purchase a pair of sport…
Just purchase a pair of sport sunglasses from Modern Aussie i would recommend. They are very clear its like you haven't got any on. But at the same time you don't get any glare from the sun which means your protected.
24 April 2025
Unprompted review
Reply from Modern Aussies
Thanks for the awesome feedback! 😎 We're stoked you're loving the clarity and sun protection—sounds like a win-win! Enjoy your new sunnies and all your adventures ahead 🌞🕶️ -- MA Team
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