moderattan.co.uk Reviews 

77
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

3 weeks, no delivery or communication. We still havent received our product or had an email informing us when to expect it. Have tried calling, but no one answers. They dont respond to emails and... See more

Company replied

Rated 3 out of 5 stars

Easy to order- when ordered it stated a 3-5 working day delivery. I received a confirmation of order the next working day stating delivery 2 weeks. Which was not what the advert stated when I purchase... See more

Rated 5 out of 5 stars

Very happy with the quality, price and prompt delivery of our garden furniture set. My only criticism is that the courier left the goods on our driveway when we were out and we didn’t receive any noti... See more

Rated 1 out of 5 stars

Should not have had the option to select delivery to Northern Ireland if delivery to Northern Ireland is not available

Company replied

Company details

  1. Outdoor Furniture Store

Written by the company

Outdoor Rattan furniture and home furnishings


Contact info

2.0

Poor

TrustScore 2 out of 5

77 reviews

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2.0

All reviews

(77)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great value, great quality. Absolute must!!

I had great communication with Mode Rattan prior to purchasing my corner sofa which answered any queries promptly. Purchasing was easy and the fast next day or nominated day delivery was excellent. Easy to assemble and fantastic quality all round, very very happy.

26 August 2021
Rated 5 out of 5 stars

Strong, Sexy and Safe

I bought the Amalfi 9 seater Rattan Corner Sofa Set. I’ve got to be honest, soon as I took it out the packaging I knew this product was professional. I have 8 kids and it’s a nightmare having bbq’s/parties in the back.
The last dodgey sofa set I bought from B&Q snapped when the dog jumped up on it.
You’ll be glad to know when my grandma and several kids and dog jumped on the sofa to Party Rockin by LMFAO it stood strong. It looks great too and makes me proud to be Northern.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Extremely reliable

Great garden furniture at a great price.
I bought the Amalfi 9 seater and it's extremely comfortable and great quality at a superb price. Would definitely shop here again.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service would use again, I spoke Justine who sorted delivery to Northern Scotland. No issues whatsoever and great quality.

24 August 2021
Unprompted review
Rated 5 out of 5 stars

Delivered sooner than I anticipated

Delivered sooner than I anticipated. However, it would have been useful to have had notification of day the delivery would arrive, to ensure someone in premises.
Slight damage noted on two corners, otherwise good presentation.

9 August 2021
Rated 5 out of 5 stars

Love our garden furniture

We ordered our garden furniture a month ago, there was a little delay in delivery, but we didn't have any issue with this, as i think alot of companies are experience the same issue what with us coming out the EU and covid. But the customer service i received was 10/10 i can not say a bad word about it, and we love our garden furniture. I would highly recommend this company.

5 August 2021
Unprompted review
Rated 5 out of 5 stars

What a hero

What a hero. My sofa bangs and the service was delivered quicker than the West were in response to Kruschev during the Cuban missile crisis. Would thoroughly recommend.

6 July 2021
Unprompted review
Rated 1 out of 5 stars

Should not have had the option to…

Should not have had the option to select delivery to Northern Ireland if delivery to Northern Ireland is not available

6 July 2021
moderattan.co.uk logo

Reply from moderattan.co.uk

Dear Louie,

Thank you for sharing your experience.
There is no option to ship to Northern Ireland because we don’t offer this service as many suppliers aren’t at this moment in time. The costs of shipping and the paper work required for NI at the moment makes it unviable, and we don’t feel it is acceptable to pass these costs on to our customers.

Had you have contacted us, we would have responded to you within 24 hours advising you we didn’t ship to NI.

You were notified the same day you placed the order and a refund sent back to you that day.

We take your comments on board and will add a disclaimer to our website advising customers at this moment in time we don’t ship to NI.

Best regards,
Mode Rattan.

Rated 5 out of 5 stars

Great quality, very reasonably priced

Very happy with the quality, price and prompt delivery of our garden furniture set. My only criticism is that the courier left the goods on our driveway when we were out and we didn’t receive any notification of delivery. Thankfully it was all still there when we arrived home. Maybe worth reviewing which courier to use or checking their delivery procedures. Would order again though.

15 June 2021
Rated 5 out of 5 stars

My garden furniture hasn’t arrived yet…

My garden furniture hasn’t arrived yet but this company has been excellent.
I contacted them before purchasing to check stock due to being let down by another company, the response was quick.
There has been a hiccup with the delivery company not delivering but Justine who works for this company has been fighting my corner all the way sorting it out for me. She really has been brilliant, so if your looking at ordering from here speak to Justine or Becky without a doubt.
I can’t wait for it to arrive on Monday!!
Laura and Will

12 June 2021
Unprompted review

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