Model Mannequin Reviews 178

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers had a great experience with this company. Customers are really happy with their purchases, often praising the quality of the items and the accurate sizing. Many consumers highlight the speedy delivery and the excellent condition in which their orders arrive, making them eager to order again. However, some people were dissatisfied with the delivery service, noting changed dates, slow shipping, or packages left in visible areas. A few other people also felt that the product sizing was inaccurate or that the quality of certain items, like a dress with stains or a top with an awful fit, did not meet their expectations.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers expressed satisfaction, praising the style,... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praise the excellent quality of items,... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise fast delivery, with items... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers express satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi Had style, color, and size available. No hassle purchase.

Company replied

Rated 5 out of 5 stars

I received my item very well-packaged and on time. These glasses are really fabulous! They look great on and feel so comfortable, too. I receive compliments. The price was right. I highly recommend th... See more

Rated 5 out of 5 stars

Your website is terrific with so many great choices! The prices are very reasonable. My sunglasses arrived super well-packaged and on time. They are very substantial in weight, almost heavy, certainl... See more

Company replied


Company details

  1. Clothing Store
  2. Underwear Store

Written by the company

ModelMannequin.com is your destination for premium fashion and shapewear that empowers every body. With a curated collection of women’s and men’s apparel, including dresses, shapewear, accessories, and more, we cater to sizes ranging from 2XS to 6XL. Our mission is to inspire confidence and self-expression through style. Enjoy fast shipping, easy returns, and exceptional customer service as you discover the latest trends and timeless essentials.


Contact info

3.9

Great

TrustScore 4 out of 5

178 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Got the perfect fit and it arrived

Got the perfect fit and it arrived
earlier than expected. I received excellent customer service when I enquired about the sizing before I ordered

22 July 2022
Unprompted review
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Reply from Model Mannequin

Thank you for your feedback Aston, its greatly appreciated! Thank you for shopping with us.....we look forward to your business in the future!

Rated 1 out of 5 stars

Package Not received

I ordered on June 30th, it’s July 21st and still waiting on package. However, I was given options to be refunded & re-sent and I chose to be refunded because I no longer needed the item. Due to great customer service regarding my item, I will definitely order in the future & recommend this website. Thank you!!

22 July 2022
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Reply from Model Mannequin

Hello Pateshia,
We really appreciate your feedback! Again we extend our apologies regarding the missing package.
We look forward to your returned business! You will receive a separate email before the end of the day with a discount code for your future purchase as an appreciation for your business!
Have a great weekend ahead ☀️

Rated 4 out of 5 stars

It was fast and I totally love the…

It was fast and I totally love the product ( the color, the material and the shape) really girly 👌🏻

7 July 2022
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Reply from Model Mannequin

Happy to hear your shaper has met your expectations 🙌
Thank you for your feedback, it is greatly appreciated! We look forward to your online visit with us again in the future!☺️
Have a great week!

Rated 2 out of 5 stars

I can't really Rate it because mine was…

I can't really Rate it because mine was too small. I'm an Xl so I got mine in a 2xl but that was too small as well. So it sitting in my closet to collect dust

2 July 2022
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Reply from Model Mannequin

Hello Verinda, sorry to hear the waist trainer was too small for you.
All our products has the size chart referenced in the product description to ensure individuals get the correct fit. The waist trainer you ordered goes up to a size 6XL, therefore you have the option to opt in for an exchange for a larger size. Alternatively as you have just received your waist trainer, our 14 day money back guarantee is also available if prefer to return for refund, in which a postage label will be issued to you. Feel free to contact us directly on info@modelmannequin.com to proceed with any of the above options.

Regards

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! My dress arrived on time, and it's true to the size. Thank you!

1 July 2022
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Reply from Model Mannequin

Good morning Loreen, hope all is well!
Thank you for your feedback, it is greatly appreciated ☺️
Have a great weekend ahead!

Rated 5 out of 5 stars

First item received was too small

First item received was too small. When I called in to learn of the return policy, I spoke to a lady who patiently listened to my frustration and suggested I try a larger size. She promised to notify the return dept .that once my item was received, they were to rush the replacement.

I was impressed with the urgency to resolve my situation AND the larger size fits!!

I would reorder.

30 June 2022
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Reply from Model Mannequin

Good morning John, hope all is well!
Great to hear that your replacement, is the perfect fit 🙌.
Thank you so much for your feedback, it is greatly appreciated. We look forward to your returning business.
Have a great weekend ahead!

Rated 5 out of 5 stars
Model Mannequin logo

Reply from Model Mannequin

Good day to you, hope all is well!
Great to hear your order has met your expectations, nothing better than finding a shaper with the perfect fit!
We really appreciate your feedback, thank you so much!
Have a great weekend ahead!

Rated 1 out of 5 stars
Model Mannequin logo

Reply from Model Mannequin

Sorry to hear your purchase didn’t meet your expectations. We provide free return labels within 14 days. Feel free to email us directly at info@modelmannequin.com if you would like to opt in for either a return, or an exchange for a suitable product.
Regards

Rated 5 out of 5 stars

This is June the 4th,and still don't…

This is June the 4th,and still don't have my order.

4 June 2022
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Reply from Model Mannequin

Good morning Ltanya! Thank you for reaching out. Was an absolute pleasure touching base with you over the phone regarding your order. As discussed, I’ll be sure to personally keep you posted regarding the transit of your shaper.
Enjoy the rest of your weekend!

Rated 4 out of 5 stars

🙌🙌

So in love with my new pants, im coming back for a few more 🙌

18 May 2022
Unprompted review
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Reply from Model Mannequin

Appreciate your review Sarah, thank you! we look forward to your returned business!

Rated 5 out of 5 stars

Exceptional in every way!

I don’t usually leave reviews, but I had to after my shopping experience with Model Mannequin. Navigating through the website was a pleasant experience, as it’s very user friendly and I was impressed with all of the payment options available, plus the fact that I was able to use a 15% discount coupon code. I called to ask a few questions before I placed my order and the customer service was friendly, informative, efficient and gave me a lot of confidence in making a purchase. I received all of order and shipping confirmations in a timely manner once my order was placed, and the delivery was also speedy.

My dress fits like a glove and sculpts my body perfectly! I love the smooth & soft texture, it looks exactly as pictured and is absolutely show stopping. I’ll definitely be placing some more orders very soon!

15 May 2022
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Reply from Model Mannequin

Thank you so so much for your feedback! It is greatly appreciated! It was a pleasure assisting you on your choice of dress. Extremely happy to hear how much you loved the dress and the service given ☺️
We hope and look forward to your returning business.
Have a great week ahead!

Rated 5 out of 5 stars

I am so grateful for this product

I am so grateful for this product. It literally has changed my life. I’ve gotten so confident that I have taken more risk in love. Thank you so much.

3 May 2022
Unprompted review
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Reply from Model Mannequin

Hi there Rodney, thank you for your 5 ⭐️ review….it’s greatly appreciated!
So happy to hear the shaper has given you a confidence boost! Look forward to your returning business!

Rated 3 out of 5 stars
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Reply from Model Mannequin

Hello Delmer, sorry the sizing didn’t work out for you. Our size chart displayed on our product page, will support in determining the correct size shaper for your body moving forward. Please do not hesitate to contact us directly if you would like to exchange for the correct size.
Best regards

Rated 2 out of 5 stars
Model Mannequin logo

Reply from Model Mannequin

Hello Angela, thank you for shopping with us. Upon checking the tracking on both of your orders I can see your 1st order was placed on 04/08 and received 04/14, and your 2nd order was placed 04/09 and delivered 04/19…..therefore the delivery timeframe was within 10 days. Sorry the 10 day waiting period did not meet your expectations. Our shipping information highlights before any purchases are made, that deliveries can take between 5-10 business days.

Rated 4 out of 5 stars

Love the product any issues I had nicki…

Love the product any issues I had nicki was quick to resolve definitely would recommend.

26 April 2022
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Reply from Model Mannequin

Hi there Arial, hope all is well….Niki here from Model Mannequin!
Many thanks for your feedback, it is greatly appreciated! It was a pleasure assisting you. We look forward to your returning business ☺️

Rated 5 out of 5 stars

Amazing dress

the dress was gorgeous and well made, the fabric was amazing. I will order again and customer servers was beyond excellent. keep up the good work.

21 April 2022
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Reply from Model Mannequin

Your review is greatly appreciated! Thank you for shopping with us here at ModelMannequin.com!
We look forward to your returning business.
Stay safe and enjoy your week ☺️

Rated 5 out of 5 stars

Perfect for short torso & SUPER…

Perfect for short torso & SUPER adjustable. Im obsessed!!

25 January 2022
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Reply from Model Mannequin

Appreciate your feedback Roxy 🥰 Great to hear you’re happy with your purchase!
Have a great week

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