Moddy´s Custom Watches Reviews 

958
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 387 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the watches, frequently highlighting their excellent quality, appealing appearance, and smooth movement. Reviewers also appreciate the premium packaging, often noting the inclusion of useful tools. Additionally, some consumers experienced prompt and helpful customer service, with queries being answered quickly and thoroughly. However, some customers also noted significant issues with delivery, including prolonged shipping times, lost packages, and tracking problems, with some watches arriving from unexpected origins. A few other people also felt that product quality was inconsistent, citing mechanical failures, broken clasps, poor strap quality, or watches not matching advertised features. The minority of people were dissatisfied with customer service, reporting unhelpful responses, lack of follow-through on replacements, and being asked to pay for return shipping for faulty items.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with some reviewers expressing satisfaction, noting that... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant dissatisfaction, citing... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising accurate and fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing significant dissatisfaction... See more

Customer service

Customers had ambiguous experiences with customer service, with some reviewers expressing satisfaction,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

bought a watch from here specifically the seiko custom date just, first of all shipping took longer than they mentioned it would take, secondly quality is okay but overpriced for what you are getting... See more

Company replied

Rated 3 out of 5 stars

The actual watch was very nice , but what let the experience down was the time it took for it to be delivered. was over 3 weeks . When enquiring about this we where given a standard well it takes 15 b... See more

Company replied

Rated 4 out of 5 stars

My first purchase from Moddy’s, firstly Customer Service is excellent, responding to queries promptly. Delighted with my Seitona watch, keeps excellent time and looks really good. Presented in a reall... See more

Rated 4 out of 5 stars

Was skeptical at first. Initially there were no updates provided but when I reached out customer support was responsive and very detailed in response. I appreciate that very much. From start to fin... See more


Company details

  1. Watch Manufacturer

Written by the company

Welcome to Seiko Moddys - The Art of Custom Timepieces At Seiko Moddys, we seamlessly blend the timeless elegance of luxury watches with the renowned precision and reliability of Seiko movements. Specializing in custom-mod watches, we proudly incorporate high-quality movements such as NH35, NH38, VK61, VK63, VK64, and NH70 into our creations, paying homage to iconic luxury models like the Seiko Submariner, Seiko Nautilus, Seiko Aquanaut, Seiko GMT, Seiko Marinemaster, Seiko Datejust, Seiko Oyster, Seiko Black Bay, Seiko Panerai, Grand Seiko Mod, Seiko Speedmaster, Seiko Seamaster, Seiko Santos, Seiko Ballon Bleu, Seiko Royal Oak, and Seiko Crono. Our commitment to craftsmanship is evident in our use of premium materials such as scratch-resistant sapphire crystal and durable 904L stainless steel, ensuring that each timepiece is not only visually stunning but also built to last. Whether you're a watch enthusiast seeking a unique piece that stands out or a connoisseur looking for a bespoke homage to your favorite luxury brand, Seiko Moddys offers an unparalleled blend of luxury, performance, and personalization. Discover the ultimate in precision and style with Seiko Moddys. Experience the legacy of luxury watchmaking, reimagined for the modern era with our custom NH35 mod watches and beyond. Join us in celebrating the craftsmanship and innovation that define every watch we create.


Contact info

3.4

Average

TrustScore 3.5 out of 5

958 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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3.4

All reviews

(958)

453 reviews in the last 12 months

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Rated 5 out of 5 stars

SeikoJust Day Date Royal Blue - Nice

Like most people, I was very sceptical at first. In the end I just bought one. To see how it is.
I have to say , I love this watch. It's just as described and looks like you see on screen. It's even better when worn. Keeps good time and looks good.
One small thing, in the dark the hands are difficult to see, maybe its the red luminescence. The hours light up fine. Really who looks at the time when they're asleep. ;-)
Thanks

21 February 2026
Unprompted review
Rated 1 out of 5 stars

A moodys Mistake

From the first minute there were problems. Could not open the clasp and on the second day it lost 6 minutes and I could not open the crown to correct it.
Look great But that’s it !!
Badly made and really Bad quality.
Don’t buy anything from them.

24 December 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We kindly ask you to please contact us by email as soon as possible so that we can assist you properly and review your situation in detail.

All of our watches are completely new, professionally assembled, and carefully tested and inspected by our team before being shipped to ensure correct functionality, precision, and overall quality upon delivery. For this reason, we would like to guide you step by step and make sure everything is being used correctly.

Once you contact us, we will gladly explain in detail:
• How to correctly wind your automatic watch,
• How to properly open and adjust the clasp,
• And any other handling instructions necessary so you can fully enjoy your watch without any inconvenience.

Our priority is always to ensure that every customer can use and enjoy their watch in the best possible conditions, and we will be happy to assist you until everything is perfectly resolved.

Best regards,
Moddys Custom Watches Team

Rated 3 out of 5 stars

Overall

Overall, I’m happy with the watch. Delivery to Orlando took longer than I expected, which was a bit frustrating, but it arrived in good condition and looks great.

23 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Olivia,
Thank you very much for your feedback.
We are absolutely delighted to hear that you like our products and that you are enjoying them. To maintain our highest standards of quality and precision, we are already working to improve our logistics, and we will make sure that your shipping is much faster for your next order.
We look forward to the opportunity to serve you again and will be more than happy to help and support you at any time.
Best regards,
Moddys Custom Watches Team

Rated 5 out of 5 stars

Occasionally things go wrong and…

Occasionally things go wrong and problems are missed by the QC department. Sadly this happened to me and i was sent a watch with multiple issues. This is when the quality of a company is often truly revealed. Soon after sending video evidence of the problems i had a brand new replacement in my hands. The support team were courteous and responsive throughout - this is a company you can trust ;-)

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid from this company

Avoid from this company, too much FAKE info, like mantioned Hodinkee and other website, nobody dont have any info about them! So they just cheat you, selling really bad quality and delivery time much more longer!

9 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello Sir,
Thank you very much for your message.
We are a company dedicated to offering hand-assembled timepieces with the highest standards of quality, precision, and style. Because our watches are crafted by professionals, this meticulous process requires a specific amount of time for production and shipping.
We believe in being completely transparent with our clients regarding these timelines to ensure the excellence of the final product.
If you have any further questions or need information of any kind, we will be more than happy to help and support you.
Best regards,
Moddys Custom Watches Team

Rated 5 out of 5 stars

Really nice watch for the price

Really nice watch for the price. I really love the Rolex Day-Date watch with presidential bracelet, but at near enough £12,000 I could never own one in a million years! The Moddy’s Seiko version looks almost identical and works really well. Took a couple of weeks to arrive but other than that, very please. 👍🏼

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Evasive about shipping

Extremely evasive about shipping, tracking is not made available until the product arrives in the destination country. Effectively, there is no evidence of shipping until the last day or two which is very misleading. I was left with the impression they are trying to hide the origin country and they refused to say from where it came. It took over 3 weeks to arrive, not out of their terms but way too long to be shipping from Spain.

Product itself is acceptable, hence 2 stars instead of 1. The crown is the wrong style for the watch type, poor attention to detail. That is, apart from the strap, which is the lowest quality bonded leather, already peeling on arrival from the watch assembly process. They did replace it, but promised a better one. The same junk arrived after I chased it. and now they have stopped replying to me.

Note they offer a 20% discount on a 2nd purchase for leaving a positive review on TrustPilot. I’ll leave it to Trustpilot and the consumer to consider the implications of this.

Overall, avoid - it’s just too stressful, Similar products are available elsewhere, and in the end they are nothing special despite the nice photos and heavy marketing

Edit
Moddy’s response to this review, I regret to say, is a perfect example of their style of communication, which very nicely says nothing of substance and/ or misrepresents the truth. Facts: 1. Moddy’s failed to provide usable tracking information despite my repeated requests. For approximately 10 days after saying the item was shipped, no tracking or evidence of shipping was provided. To say tracking info is available at every stage and is available on the website is blatantly not true. To say that shipping is transparent is insulting 2. When tracking was finally made available it was only for the last mile courier in the UK 3. I have no issue with the time taken from order to delivery. My point is that the time taken, whilst also offering no usable tracking information for most of the journey, indicates that items are not being shipped from Spain. 4. The first watch strap was indisputably of the poorest quality 5. The replacement strap, which I was assured would be better quality, was identical, and the finish peeled off while fitting it 6. Moddy’s has not responded to me regarding this, despite several contacts 7. Moddy’s offers 20% discount for second orders in return for positive Trustpilot reviews.

I have dropped my rating to 1 star because of this response.

1 January 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message. We would like to take this opportunity to clarify in detail how we operate and reassure you regarding both our shipping process and the quality standards of our watches.

At Moddys Custom Watches, we always aim to maintain full transparency with our customers throughout the entire purchasing and delivery process. From the moment an order is placed, customers receive a confirmation email containing their order details, and once the watch is completed and dispatched, the shipment can be tracked at any time directly through our website.

Our tracking system is fully connected with the logistics companies responsible for the final delivery, meaning that all updates shown are provided directly by the local courier handling the parcel in the destination country. This allows customers to monitor where their watch is at every stage of the journey. If at any moment additional clarification is required, our customer support team remains available via email to personally review the shipment status and provide further assistance whenever needed.

It is also important to highlight that all delivery times shown on our website are estimated timeframes, as final deliveries depend entirely on the local courier companies once the package leaves our facilities. Factors such as delivery volume, logistics processing times, location, or seasonal workload may occasionally cause deliveries to take slightly more or less time than expected. Nevertheless, we continuously monitor shipments to ensure everything progresses correctly.

Regarding our products, we place a very strong emphasis on craftsmanship and quality. Every Moddys watch is hand-assembled by our professional team, working carefully component by component rather than through mass industrial production. We use high-quality materials such as 316L stainless steel cases, sapphire crystals, reliable Seiko movements, and carefully selected components, all chosen to achieve watches that balance design, durability, precision, and long-term performance.

Our objective is not only to deliver a watch, but to provide a product that reflects attention to detail and professional workmanship. For this reason, each watch undergoes inspection before shipment to ensure it meets our quality standards prior to reaching the customer.

Should you require any additional information about your order, shipment, or any of our models, please do not hesitate to contact us. We remain fully available and will be more than happy to assist you at every step.

Best regards,
Moddys Custom Watches Team

Rated 1 out of 5 stars

Watch too thick, poor quality replica

Watch too thick, poor quality replica distinguished from far away not worthed 300 euro in any case. Watch clasp and metal strap also poor quality and too flimsy. Watch dial is ok.. better to buy knockoff straight from Chinese manufacturer much better quality and cheaper.

19 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message. We would like to clarify and reassure you regarding the origin and quality of our watches.

At Moddys Custom Watches, we work exclusively with high-quality materials, carefully selected to ensure durability, precision, and premium aesthetics. Our watches are manufactured using components such as 316L stainless steel cases, sapphire crystals, reliable Seiko movements, and professionally assembled parts, always with the objective of offering a timepiece that combines design, resistance, and long-term performance.

All of our watches are hand-assembled by experienced professionals, piece by piece, following strict quality standards. We genuinely strive to offer watches of the highest possible quality, which is why every unit is individually prepared and inspected before being shipped to the customer.

We would also like to clearly state that none of our watches are manufactured in China. Moddys Custom Watches is a European company, and our production and assembly processes are carried out by professional teams working within our operational facilities. Our focus is craftsmanship, attention to detail, and delivering a product that reflects professional European standards.

Our priority is always customer satisfaction, and we remain fully available should you need any further clarification or assistance.

Best regards,
Moddys Custom Watches Team

Rated 5 out of 5 stars

Seiko Seamaster lookalike

Bought my watch in sept last year, Resembled an Omega Seamaster "NO TIME TO DIE". Lovely looking watch, well made-Go Swimming and its waterproof as described. Very pleased with my purchase.

12 September 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a watch December

Ordered a watch December. One attempted deliver by Evri.
Evri has lost the package. Moody say Evri still have package and waiting for me to contact them.
I’ve contacted Evri numerous times they keeps saying package is missing and contact supplier.
Moody have ripped me off. They refuse to give a refund even though Evri admit package is lost. I have all the emails I can provide proof.
Just do not buy anything from this company.

23 December 2025
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We are truly sorry to hear that this has happened with your watch.

In the rare cases where this kind of confusion occurs, the delivery company always provides proof of delivery, so the customer can clearly see the delivery details and collect the parcel accordingly.

Please contact us again with your order number and any tracking details you have, and we will be happy to review your case even more deeply and assist you as quickly as possible, as your satisfaction is our top priority.

Best regards,
Moddys Custom Watches Team

Rated 1 out of 5 stars

I orded a Watch from Them 3 months ago

I orded a Watch from Them 3 months ago, to an address on a danish island, It took a little longer than I expected, and I wasn’t on that island anymore. So it got send back to them, and that’s okay that’s not their fault. I provided a new delivery address and a label was created. It’s now been almost a month, and every time I write to them I get the same automated message where they blaime the shipping company there’s no responsibility on their side plus when I look the tracking number up it doesn’t exist. It shouldn’t take longer than a week max to get send something from Spain to Denmark. I’m sick of them just laying the responsibility on someone else. I will write a new review if they get things in order very quick, because this is so unprofessional! And I either want my money or my watch within very short time. Do your job

18 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We would like to clarify an important point regarding the delivery process: when a parcel is not delivered, it does not return back to us. In these cases, the watch remains stored at the local delivery company’s facility in your city, and it is kept there until the final delivery is completed.

For this reason, none of our watches are sent back to us in order to be re-shipped. Instead, what we do is provide the updated address directly to the local delivery company, and they are the ones who carry out the final delivery to the new address.

That being said, we will be more than happy to assist you. Please write to us again with your order details, and we will carefully analyze your case and provide you with the most satisfactory solution possible.

Best regards,
Moddys Custom Watches Team

Rated 4 out of 5 stars

Great Product

Was skeptical at first. Initially there were no updates provided but when I reached out customer support was responsive and very detailed in response. I appreciate that very much. From start to finish it took 3 weeks to the day to get my Batman GMT Master ll. But I will say it was worth the wait. Very well made and solid piece. I’m very satisfied with! Thanks Moddy!

18 February 2026
Unprompted review
Rated 1 out of 5 stars

ALL POSITIVE REVIEWS MUST BE FALSE PAID…

ALL POSITIVE REVIEWS MUST BE FALSE PAID REVIEWS
The watches they send out are the poorest cheap quality you can get
Shockingly crap watch and shockingly crap service
FALSE ADVERTISING, not water proof at all and not quality. Cheap Chinese rubbish
NO INTEREST IN REFUNDS AS ADVERTISED
STAY AWAY FROM THESE SCAMMERS

UPDATE: Poor generic response! No offer of refund
How is this legal. Get them shut down for false advertising and thieving FAKE 5star reviews FAKE FAKE FAKE CHEAP CHEAP CHEAP £5 watches for £270

18 February 2026
Unprompted review
Moddy´s Custom Watches logo

Reply from Moddy´s Custom Watches

Hello sir,

Thank you very much for your message.

We would like to clarify that we always work to create watches of the highest possible quality, using premium materials and assembling every piece by hand with our professional team.

We are truly sorry to hear that you were not satisfied with our product. We take this type of feedback very seriously, as our goal is always for every customer to enjoy their watch to the maximum.

At the same time, we are proud to have thousands of satisfied customers who trust our work and our products, and we always do our best to maintain that level of quality and service.

If you need us to review any specific issue or if there is anything you would like us to check regarding your order, please contact us by email, and we will be more than happy to carefully review your request and provide you with the most appropriate solution.

Best regards,
Moddys Custom Watches Team

Rated 3 out of 5 stars

Bought the Seitona model as a birthday…

Bought the Seitona model as a birthday gift for my husband. He’s quite particular about watches and ended up liking this one. The packaging was nice and the sizing tools made it easy for him to adjust the bracelet himself.

12 February 2026
Unprompted review

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