Quite expensive collection so they should provide better service to the customers.I tried to return few items as they were not my size but would have to pay for the delivery which should not happen.mo... See more
Company replied
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Review summary
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Reviews shaping this summary
Extremely over priced. Some really nice niche items. But definitely a rip off. I spent just one of the scarfs cost £40+ so i thought it must be luxurious... was literally the cheapest rag! Spent a few... See more
Company replied
I ordered couple of items for my trip on 2025-07-07 and the estimated delivery date shown was 10th-17th july. Unfortunately today after 10 days there is no progress. Order is still under procurement.... See more
Company replied
Company details
Written by the company
It all started with a dream, a vision, a purpose: to meet modest women’s desire to wear the clothes that fit the life and times they live in. Modanisa.com launched on Mother’s Day, 2011. We were the first Turkish fashion platform to deliver online clothes shopping to our target audience in such variety. Born in Istanbul, we now have customers in 140 countries. We offer contents in 6 languages: Turkish, Arabic, English, French, German and Bahasa. We speak our customers’ language, we recognize their needs, and we know their preferences. Each month, we reach 20 million visitors from all over the world via our app and desktop platforms. We sell over 650 brands and 70 thousand products, shipping thousands of packages a day to five continents. We employ confident and youthful staff from different nationalities and cultures whose average age is 28. Furthermore, we are the co-creator of the Modest Fashion Week concept, which made its debut in Istanbul in 2016 and has gone on to be staged in London (2017), Dubai (2017) and Jakarta (2018). The passion and dedication towards our work has rewarded us with our customer's love and trust beyond imagination. In 2016, Reuters selected us as the world's most popular Islamic apparel website. In November 2017, we won the prestigious “Islamic Economy Award” in the Islamic Arts category. Then in March 2018 we earned the “International Business Excellence” award for elevating local vendors onto a global platform and making them global retailers. As Turkey’s first international online shopping site platform and e-export champion, we are proud to introduce small producers and designers to the world. We may be growing fast, but we still adhere to our start-up ethos.
Contact info
Altunizade Mahallesi Kuşbakışı Cad. No:27/1, 34662, Üsküdar, United States
- 08503336472
- support@modanisa.com
- modanisa.com
1.8
Poor
7K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They hide honest negative reviews on website
Bought a Cardigan and it ripped straight away as a I tried to put it on( definitely wasnt tight just bad quality , was £18 and they said delivery will be £15 to send it back which meant I only get £3 refund . And then when I wrote an honest review on the product they blocked to and didn’t let it post , so they lie and hide any negative reviews
27 November 2023
Unprompted review
Reply from Modanisa
Dear Zahra,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
If there is 0 star I would give 0
If there is 0 star I would give 0. The dress came very wrinkly and the tag on it looks like it was ripped and attached again, NO ribbon between the sleeve and the nick which means that somebody USED and RETURNED USED to them. Don’t buy from them they are the worst customer service.
30 November 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Excellent
Love modanisa been a customer for few years. Affordable qaulity arrives on time cant ask for anything more
28 November 2023
Unprompted review
Reply from Modanisa
Dear Ola Haddad,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Unable to return , Scam
Bought a dress which did not fit and now returning is such a pain. I got return form that did not work and therefore requested another form which also didn’t work and then another form. every time it turned out to be a fake DHL form as it said invalid QR code. This definitely looks like a company which scams people.
27 November 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
They send me a wrong size dress
They send me a wrong size dress, contacted them around 5 times with their annoying what’s app system. They said they will help and email me. Waiting for months nothing happened. No one cares for your loss. If you are not happy with your product you have lost your money don’t waste your time contacting them because they won’t do anything to help you. Not buying again unless they refund me without me contacting them again which they won’t! I am tired of keep on contacting them and seeing no results.
21 August 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
DO NOT WASTE YOUR MONEY
DO NOT WASTE YOUR MONEY, This company is total waste and will steal your money. They send you products with wrong size ask you to send pictures then say they can’t help because measurements were stated on the website. Even defective item will cost you money to refund. I wanted to return items that was defective and two didn’t fit it showed after return fee I will be left with less than half of what I had paid. I will not be shopping with this company again. Total rubbish customer service
14 November 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Appalled (UPDATED REVIEW)
I made an order of 5 coord sets. I received some of them faulty, so I packed them up and created a return on the website where it asked me the reason for return and I selected faulty/defective. I then noticed that modanisa had sent me a returns label but have stated that they will be deducting £11.99 from my refund. I contacted them more than three times to inform them that my choice returning the items is not my fault and that the items should’ve been checked correctly prior to delivery. Not only did they respond so late without understanding me clearly, but they repeated the same paragraph and closed my case without actually resolving the issue. I decided to try and contact them again via WhatsApp, they responded a lot faster, but responded by saying that there is nothing that could be done since I have created the return already, that they have a specific procedure for damaged items and that I should’ve contacted them before creating the return with photos etc. I refuse to believe this, because if this was completely true there would not be the option to select faulty/defective for the reason to return and they could also inspect the items upon receiving them. I think they have been extremely unfair by withholding £11.99 for something that was entirely their fault. I will definitely not be using them again and do not recommend you use them either.
After writing out the above review, I received the reply from Modanisa and decided to contact them again believing that they were prepared to now solve my issue. However, they just repeated the same thing and we’re just deceiving me, so do not believe anything they say or trust that they will solve your issue. I still HIGHLY recommend that you don’t use this company, waste of time!
9 November 2023
Unprompted review
Reply from Modanisa
Dear Customer,
Greetings from Modanisa!
We are deeply sorry for your experience which you face in your journey in Modanisa. As Modanisa Customer Service, we value your feedback and aim to make you satisfied with our products and service.
We want to help you in the best way we can to solve your issue.
If you could send us your order id, phone number and e-mail address, we would like to handle your issue in detail.
Please do not hesitate to contact us on trustpilot@modanisa.com for all your questions and queries.
Our Warmest Regards,
Modanisa Customer Experience Team
Completely fraudulent.
I’ve ordered few outfits and scarfs from them which came up on time but with wrong sizes ,So I returned it back, they deducted the delivery charges individually for every items. And one of the outfit (cost £34) they didn’t return neither mentioned where it is
So collectively they steal £60 of mine , and with their rubbish customer service who always messes up which different excuses.
So DONT ORDER AND DONT WASTE YOUR MONEY TO THESE THEIVES 😡
15 September 2023
Unprompted review
Reply from Modanisa
Dear Sehrish Saeed,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
BUNCH OF THIEVES
at first, it was good I bought a few things with no issues and they came very quickly, but when I received one item and it was tight around the waist and bust they demanded pictures of the item which is fair and of course the tags still on and not worn so I showed all this but then they wanted me to take tape measurements of the item? all the other dresses were fine except this one. Anyway, when I sent it back for a refund they said they will charge me £12? this is disgusting so they steal from you and give you half your money even less..!! so AVOID AT ALL COSTS they are a bunch of thieves and the worst customer service.
25 October 2023
Unprompted review
Reply from Modanisa
Dear Mysticalarab,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Hit and miss company
Hit and miss company, some prices are on a fake discount like they will show a scarf was apparently £100 plus and they put it on sale but they have not so just a warning. (I went to the original brands webiste to see what the prices are like if they ship internationally eg fresh scarves) Their quality is also hit and miss which is expected as they sell clothes from different Turkish brands so look into the brands themselves before purchasing. Also i have noticed that things i have put on my like list have suddenly upped in price after a week so beware.
3 October 2023
Unprompted review
Reply from Modanisa
Dear Shar Kar,
Greetings from Modanisa!
Modanisa currently has more than 70 thousand products supplied from more than 650 suppliers. Our retail prices; It is regulated by our suppliers, taking into account many possible factors such as manufacturing costs, seasonal conditions, market conditions, special offers and promotions. Due to these factors, our prices may vary in a short time.
As Modanisa Family, your satisfaction with your shopping experience is our priority. You can be sure that we are doing our best to minimize such changes.
We hope that you will understand this situation and we wish you to use the products you purchased with pleasure and happiness.
Our Warmest Regards,
Modanisa Customer Experience Team
Do not order from this company they are…
Do not order from this company they are profiting of people’s returns charging £20 for a return is a joke I have seen other complaints where they have mentioned returns are free but then they have been charged for the return company’s like this don’t deserve the money avoid at all costs! Would not recommend.
26 September 2023
Unprompted review
Reply from Modanisa
Dear Yasin,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
DO NOT USE- returns are £16 even if they send you incorrect sizes or poor material!
Previously mentioned returns are free. Only to find out (via google search and not via website) that returns are chargeable. Appauling terms. We are living in 2023 - not in 2001. Returns should be free (regardless of how or who you use).
Items sizing was correctly ordered-but sewing of those dresses were not the correct size. Hence the return- not my fault- Modanisa should carry the cost fo return due to poor sewing sizes.
Returns are not sent to Turkey- they go to a UK returns address- this should not cost £16.
Unless things change for returns policy- I wont be using Modanisa for any future purchases.
Any new buyers- be aware! any returns incur a min £16 loss.
18 September 2023
Unprompted review
Reply from Modanisa
Dear Mulla,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
Do not even deserve a star
I do know whether they even deserve a star!! Having a website to sell clothes online is not only about the quality of the clothes but also about the logistics. I placed an order of 300 euros and received missing one item. The item was not so expensive comparing to the order (about 7 euros). However modanisa refused to admit they did not include it in the package. I felt somehow like they were trying to put the blame on me? Why I do not know? Their service was not professional at all and I had to pay the full amount although I did not receive the item. Anyway since them I am not recommending them to any of my acquaintances.
16 August 2023
Unprompted review
Reply from Modanisa
Dear Basma Lous,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
Happy with the order!
Hey, i ordered 50 items and i’m happy with all of them, both sizes and materials.🤩
When i read the reviews i was scared a little bit, but they came in time! 👍🏼
11 September 2023
Unprompted review
Reply from Modanisa
Dear Consumer,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
Thank you Modanisa
Thank you Modanisa, for resolving my return issue.
5 September 2023
Unprompted review
Reply from Modanisa
Dear Soraya Arabi,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
totally no service to the customer if…
totally no service to the customer if there is a problem, i had a complaint three times not one time has it been resolved, last complaint of 16/08 case nr 19955791 also not resolved, i am very disappointed in modanisa as a platinium member.
I lost 100 points and I didn't get my discount voucher of €75.
16 August 2023
Unprompted review
Reply from Modanisa
Dear Siham Attahir,
Greetings from Modanisa!
We’ve tried to call you to solve your issue but couldn’t reach you at that time unfortunately.
Please send us your current contact information as a private message. Feel free to contact us on trustpilot@modanisa.com.
Our Warmest Regards,
Modanisa Customer Experience Team
I have been awaiting 7 months for a…
EDIT 8/23: they claim that the resolved my issue but have not, I only got a refund for less than half of what I paid, one of the refunds being $0.69, don’t believe what they say
I have been awaiting 7 months for a refund for an order I did order no97772108. I spent $331 dollars on this order only to be refunded less than half the amount. I am so disappointed, I used to be a loyal customer and referred everyone to this website but I will not do that after this. I don’t know what’s going on but even their customer service has become horrible, with this type of service they will not last long.
23 January 2023
Unprompted review
Reply from Modanisa
Dear Sara A,
Greetings from Modanisa!
Thank you for patiently waiting.
We are pleased to inform you that your query was solved on 23.08.2023. Please kindly check your mails with your Modanisa Issue number.
We wish to make you happy with our solution.
If you have any further request or comment, please do not hesitate to contact us on trustpilot@modanisa.com
Our Warmest Regards,
Modanisa Customer Experience Team
Refused to refund money for returned items
I placed a large order of which I returned most of the items. While I received the items on time, the return process is awful. I returned my items before the 60 day return policy was up, and received no money back. I have now been dealing with the customer service team and the refund team for 4 months and am no closer to solving this problem than when it started.
I would NOT recommend buying from Modanisa.
18 April 2023
Unprompted review
Reply from Modanisa
Dear Nazeefa Fatima,
Greetings from Modanisa!
Please kindly note that your inquiry has been forwarded to the relevant department.
One of our dedicated consultants will get in touch with you through your registered contact information as soon as possible and inform you about the further progress for your issue.
Our Warmest Regards,
Modanisa Customer Experience Team
ordered off them got free delivery…
ordered off them got free delivery items come they were very horrible swimwear it was like a rain jacket material so I got in touch to send it back and they told me they’re gonna deduct £15.99to return the items
I would not order from this website again i mean you do business in uk why don’t you have a returns hub in the UK that gathers, all the returns and send them in one go back to you and you my get more customers also your return policy is shocking never see anything like this before I’ve got a free delivery but I’ve Got pay £15.99 to return it🤦🏼♀️
16 August 2023
Unprompted review
Reply from Modanisa
Dear Sobphia Maqsood,
Greetings from Modanisa!
We would like you to know that we work with the world's leading shipping companies for the packages we send from Turkey to more than 100 countries, and that we carefully select our shipping companies according to the region-based shipping performance. Return fees are determined by taking into account transportation and operational costs in line with the commercial policies of shipping companies, all of which are independent of Modanisa. We regret to inform you that with the increase in the currency rate difference, the return fees have also increased as well, again independently of Modanisa.
As Modanisa Family, our priority has always been to provide a better service to our customers. We will always continue our efforts to keep your shopping experience at the highest quality. We wish you a good day!
Our Warmest Regards,
Modanisa Customer Experience Team
My 1st order was in 2015, Amazing quality clothes and so affordable. They arrive within a week to the Italy and their customer service is great! HIGHLY RECOMMEND.
My 1st order was in 2015,
Amazing quality clothes and so affordable. They arrive within a week to the Italy and their customer service is great!
HIGHLY RECOMMEND.
16 August 2023
Unprompted review
Reply from Modanisa
Dear Silvera,
Greetings from Modanisa!
Thank you for your review and kind rating.
We are so happy to hear about your experience with modanisa.com.
We look forward to hearing from you again.
Our Warmest Regards,
Modanisa Customer Experience Team
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