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MocoQueen Reviews 1,976

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 606 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the comfort and vibrant appearance of the contacts, even for those with dark eyes. Many appreciate the wide selection, including prescription options, and the overall positive experience with the products. The delivery service is frequently mentioned as fast and reliable, with many orders arriving earlier than expected. People also commend the helpfulness of the customer service team when contacted. However, some customers experienced issues with their orders, including receiving incorrect items or having contacts that did not fit properly. A few people also reported discomfort or irritation when wearing the contacts, with some finding them too flimsy or difficult to insert. There were also isolated instances of delayed shipping or problems with delivery, leading to dissatisfaction for a small number of users.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting the amazing quality, comfort, and... See more

Quality

Users describe positive interactions with quality, often praising the amazing quality, great packaging, and... See more

Delivery service

Customers generally report positive experiences with delivery service, frequently praising the super fast... See more

Customer communications

People report positive experiences with contact lenses. Many customers praise the comfort and vibrant colors,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the simple and easy ordering process,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Soaked contacts in solution for 24 hours!!! Prior and wore them they were fine then I cleaned and soaked them again then wore for Halloween and it felt like my eyes were going to fall off they were bu... See more

Rated 5 out of 5 stars

Fast shipping and pretty contacts! The delivery was really fast (I should've been looking for contacts earlier haha) and they ended up being really pretty. I will highlight, as the posting says, the c... See more

Rated 5 out of 5 stars

Their customer service is among the best I’ve ever had!!! They responded within a couple hours and instantly comped my purchase (warped lens) without any back-and-forth. Their shipping is also phenome... See more

Rated 5 out of 5 stars

MocoQueen saved my haunting season! I had ordered through a different company, that company cancelled my order without telling me, and MocoQueen's customer service was top notch! I had sent an email i... See more


Company details

  1. Contact Lenses Supplier
  2. Cosmetics Industry
  3. Costume Store

Written by the company

The objective of Moco Queen is to enchant people's eyes with the magic of colored contacts. We are dedicated to going above and beyond the expectations of cosplayers and makeup artists by helping them bring their characters to life and accentuate their most captivating features. #coloredcontacts #Halloween Cosplay #Anime Costume #Movie #ColoredLenses


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Wouldn’t say in place

I ordered 2 pairs, one was the solid yellow ones and the other were blue anime ones. The yellow ones were fine, because the color/design is the same all around. The blue anime ones are dark blue and light blue and due to the fact they’re not weighted down, they kept moving all around in my daughters eye all day while wearing them. Her eyes never matched because they were shifting as she would look around. That was very disappointing. Other than that, the color looked great.

23 March 2026
Rated 5 out of 5 stars

Very Happy

The variety, the communication, the ease, the comfortability of the lenses!
So many lenses to choose from.
When they were out of stock, they emailed me quickly and asked what I'd like instead.

And the lenses are so comfortable and so vivid to look at!

Will definitely buy more from this MocoQueen!

23 March 2026
Rated 5 out of 5 stars

Comfortable and Glamorous!

Ordering the contacts was easy and quick. They got to me within the expected delivery date and most of all, they were comfortable in my eyes. No different from putting on regular contacts, and they really brought my cosplay together. I would happily, and confidently, order from Moco Queen again!

4 March 2026
Rated 2 out of 5 stars

Idkkk

sad because my contact lens tweezers easily made a cut in the edge and I didn't even get to wear them... :(

9 March 2026
Rated 5 out of 5 stars

Super fast shipping, great quality!

The contacts came very quickly, and are of great quality! I had a few questions that customer service answered for me very quickly and helpfully, so that was fantastic. I bought three pairs of contacts, all worked great for my purposes, were beautiful, and looked as pictured on their listings. Love MocoQueen!

23 February 2026
Rated 1 out of 5 stars

Contacts would not stick right felt…

Contacts would not stick right felt uncomfortable the whole time. Just looked blurry trying to see out of them. Paid for 2-3 day shipping and took longer. 50 Dollars to not be able to make a use out of them.

9 March 2026
Rated 1 out of 5 stars

Claimed that contacts were delivered, but no proof thereof

I ordered a pair of contacts and they did not come to my apartment. I asked for a refund and they told me to check my parcel locker and make sure I checked other locations. Like do they think I'm stupid!? I wouldn't email you for a refund if I didn't check all these locations. On top of that USPS said the same thing claiming they delivered it to my mailbox at my apartment but it wasn't in there. I hate how no one want us to take accountability for failing to deliver my contacts. I would believe their efforts if there were maybe a picture of them delivering my my product or if they left it with the main office before they closed but they did not.

6 March 2026
Rated 5 out of 5 stars

Comfortable contacts

Mocoqueen has become my new first stop for colored contacts! They have a great selection of prescription lenses and shop fast. The lenses are super comfortable to wear.

9 March 2026
Rated 1 out of 5 stars

My package was returned to sender…

My package was returned to sender apparently because the address was wrong. I have waited two weeks. And they did not decide to send it back. So I will not be buying again and I will be wanting my money back.

5 March 2026

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