Mocka - New Zealand Reviews 263

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, elegant design, and ease of assembly. Many people highlight the quick delivery service and the excellent communication received from the company, keeping them updated from order to arrival. The overall user experience, from ordering to receiving and assembling the items, is frequently described as seamless and hassle-free. However, some customers were dissatisfied with the quality of certain items, noting rough finishes, issues with parts, or products that didn't match online descriptions. A few people also experienced problems with delivery, including missing items, incorrect addresses, or delayed shipments, and some mentioned difficulties with customer service regarding these issues.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the products for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

User experience

Reviewers consistently report positive feedback about user experience, highlighting the ease of assembly for... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, detailed easy to follow instructions enabled a quick assembly. Everything required was in the package. All parts were finely finished without flaws or damage. Thank you for a very affor... See more

Company replied

Rated 5 out of 5 stars

I love the simple elegant design of Mocka furniture. I’m 72 years old and have found the construction of dressing tables, side cabinets and tables really easy. Mocka communication is fantastic, from t... See more

Company replied

Rated 5 out of 5 stars

We recently bought a new house, we ordered lots of furniture from Mocka probably the day before we moved to our new address and it showed up perfectly as we were moving in, I couldn't believe how q... See more

Company replied

Rated 5 out of 5 stars

My purchases have always arrived promptly and in good order. I have never had any issues assembling them, and I'm not a very handy person! Mocha's style is always on tend and affordable, and I love... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Our mission is to help you bring design into your home and transform each room into a space you’ll love. We’re dedicated to creating quality, on-trend and design-led pieces that elevate a space while remaining accessible, understandable and brilliantly functional; all at a price that doesn't cost the earth.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast and convenient

Everything delivered so quickly, the cot was so easy to assemble - took less than 30 minutes! No extra tools required.

25 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Jenna,

Thank you for your lovely words. Glad to hear you love your new unit.

Rated 5 out of 5 stars

Click and collect was prompt and staff…

Click and collect was prompt and staff friendly. Product looks great, quality was as I expected when spending what I spend, is perfect for what we wanted.

22 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello, Happy to hear click and collect was as easy as planned. Thank you for your feedback

Rated 5 out of 5 stars

Great Value

Sleek table, excellent value for what we paid for it. Easy to assemble.

24 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Nick,

Thank you for your review. Glad your happy with your new Table

Rated 5 out of 5 stars

Satisfying experience

Our previous dresser, which we had purchased about two years ago, recently became unusable. Although the 1-year warranty had already expired, we were impressed by the excellent service we received under the Consumer Guarantees Act. We were given the option of store credit or a similar replacement, and we decided to go with the store credit.

Using that credit, we purchased a beautiful new dresser that we absolutely love. The magnetic drawers are such a clever feature, and the design is truly outstanding. We’re extremely satisfied with our experience and would highly recommend this store. We’ll definitely be back for more furniture in the future!

12 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Seung, Thank you for your wonderful review! We’re so pleased we could assist you and that you’re loving your new dresser. It’s great to hear the features and design have impressed you — we really appreciate your support and look forward to helping you again in the future!

Rated 5 out of 5 stars

Great prompt service

Great prompt service. Very happy it’s a beautiful desk and Miss 8 is very excited for her new desk.

20 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Kerrianne, Happy your purchase made your child happy :)

Rated 5 out of 5 stars

Parcels arrived in no time thank you

Parcels arrived in no time thank you. Haven’t unpacked yet as have to take to our holiday home to make up. Great service will definitely use you again.

9 April 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Margaret, Thank you for your lovely words. Glad all went well so far :)

Rated 5 out of 5 stars

Easy to navigate the website and place…

Easy to navigate the website and place orders. Had to ring to reschedule my click and collect and it wasn’t a problem even with it being out of the click and Collect collection timeframe. I’ve made multiple purchases with Mocka and never had any issues.

12 April 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Ashleigh, Thank you for your feedback. Glad we could help you with your order

Rated 5 out of 5 stars

Being able to see it in store

Being able to see it in store, the delivery was fast. And the product was good quality

21 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Mandy,

Glad the order arrived quickly, and you love your new product

Rated 4 out of 5 stars

Great cot

Great cot! Good delivery and easy to put together

9 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Steph, Always nice to have an easy assembly!

Rated 5 out of 5 stars

Arrived promptly and very easy to put…

Arrived promptly and very easy to put together! Instructions fantastic easy to follow. Have brought multiple things from mocka with all being great. Will continue to buy more in the future!

23 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Ebony, Thank you for your lovely review. Glad the assembly was a breeze.

Rated 5 out of 5 stars

Love the drawers!

Love the drawers!! Quality is also 10/10

21 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Rochelle, Thank you for your lovely words on your new drawers.

Rated 5 out of 5 stars

I love mocka

I love mocka. The range, the quality of products, the ease of assembly. This coffee table was no different. Love it.

8 April 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Karina, Happy to hear you love all our different ranges, and the coffee table was easy to assemble.

Rated 5 out of 5 stars

Great quality, great communication!

The communication and confirmation of order and delivery was great!

24 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Kat, Happy the communication was great and clear for your delivery

Rated 5 out of 5 stars

Great range to choose from

Great range to choose from and very happy with my choice. Was a bit involved to assemble, but thankfully had my son on hand to assist.

12 March 2026
Unprompted review
Mocka - New Zealand logo

Reply from Mocka - New Zealand

Hello Clare, Assembly is always nice with a helping hand!

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