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The Mobility House Reviews 177

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TrustScore 3.5 out of 5

3.6

Electric Vehicle Charging Station
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Company details

  1. Electric Vehicle Charging Station
  2. Mobility Equipment Supplier

Written by the company

Finden Sie die passende Ladestation für Ihr Elektroauto und profitieren Sie von Services rund um Elektromobilität. Zudem beraten wir Sie zu Smart-Charging und Energiespeicher Projekten.

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3.6

Average

TrustScore 3.5 out of 5

177 reviews

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1-star

Replied to 93% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

ACHTUNG ACHTUNG.Worst customer…

ACHTUNG ACHTUNG.Worst customer service.I bought 1,5 years ago an ABL ev charger that was already 2 years old.Unfortunately it stopped working properly.I sent them back an email describing the problem,but they answered me to communicate straight to ABL.Two months now,ABL doesn t answer me though.Therefore I tried to reach them again in order to guide me and help me how to communicate with ABL.Never answered back my emails.Nice german customer service.

18 December 2025
Unprompted review
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Reply from The Mobility House

Dear Customer,
Thank you very much for your feedback. We have received your inquiry and forwarded it directly to the manufacturer, ABL. ABL handles its own support cases, and as you mentioned, you have already opened a ticket with ABL. Unfortunately, this may take some time to resolve. Nevertheless, we will follow up with ABL again and work together to find a solution to your problem.
We understand your frustration, but we would still ask for your patience.
Best Regards
The Mobility House Team

Rated 5 out of 5 stars

Great service - Fast shipping

The service was excellent, and the shipping was speedy!

29 April 2024
Unprompted review
The Mobility House logo

Reply from The Mobility House

Dear Alex,
thank you for you positive feedback! We are pleased that we could make you happy :-)

Rated 1 out of 5 stars

Total lack of email contact

The worst company I have encountered in many, many years. Contact only up to the point of sale, then they do not respond to any messages: neither sent by email nor from the website. I tried many times, from different email boxes, and the only thing they were able to write was information on TrustPilot that "they're sorry and they're acting," but that's not true: for a week they still haven't answered a simple email and sent an invoice. If you buy something for a company inside the EU beware: they do not send correct invoices!
How long should it take to reply to an email:
"Please send invoices with the correct VAT number, because these are EU transactions and we need to correctly account for VAT tax." ???

29 February 2024
Unprompted review
The Mobility House logo

Reply from The Mobility House

Dear Mr Gębarowski,
Thank you for contacting us again. Our colleagues got in touch with you and explained the circumstances and reason why things went wrong. They really tried to make the situation transparent for you.

Our technical department is working day and night to ensure that the system runs smoothly, and our customer support team is working tirelessly to answer all queries as quickly as possible and to resolve any inconvenience to the customer. If you had wished for more feedback we are really sorry for that.

The experience you make is not the type of support experience we strive to provide. We truly value you as a customer and I can only apologize once again for any inconvenience caused. We all hope that the investigation on this matter comes to a quick end.

Best regards
Your The Mobility House Team

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