Quick and easy got less then I expected tho - overall still happy with service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.
Contact info
Australia
- mobileguruaustralia.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mobile Guru phone trade in...does not match their website
I've traded phones with other companies in the past and had a much better experience.
Details on their website seemeded competitive, which is why I thought i'd give them ago.
EDIT POST RESPONSE FROM MOBILE GURU: No attempts to contact me were made as stated.
Mobile Guru were dishonest per the listing on their website and the interactions I experienced, per my review.
WOULD NOT RECOMMEND. DISHONEST.
Posting to their store was easy.
That's when the games started.
Firstly, I got a low-ball offer that was ridiculous. It didn't even match what is listed on their website and the corresponding description.
Website = $240
Offer = $170
They supposedly did another review of the phone, and surprise, it operated as I described. They came back with another lowball offer.
Offer = $190
Option = not sell, pay for post, $10
I said the phone matched the description I listed on their website, but I was over negotiating on an old phone. I stated $220 in my bank, or return the phone.
Magically I had $220 deposited in my account.
Don't trust this company. They like to play games.
I would recommend to use any one else by Mobile Guru. Mobile Monster would be my next choice.

Reply from mobileguruaustralia.com.au
Very happy with The Mobile Guru
Very happy with The Mobile Guru, dealing with them was a breeze! I was a bit hesitant to start with but they were great! I sent in my old iPhone & Apple watch, their communication & payment was prompt! Definitely recommend!
This company was so helpful and very…
This company was so helpful and very responsive always returned my calls and gave great offer for my devices
Happy to use this again.
Great phone recyclers
Used them to sell two old phones that would otherwise have been disposed of. Happy with the service and glad that someone will eventually get some use out of these phones rather than go to landfill. Their service was amazingly fast and the funds were in my account within three days of interstate posting from regional Australia.
The phone trade-in process was…
The phone trade-in process was efficient, and payment was received within 24 hours. Good experience overall.
Awesome I only got them mobile Guru to…
Awesome I only got them mobile Guru to sell my mobiles
Probably the fairest website on the…
Probably the fairest website on the market and quick and easy
Superb
Superb! Received payment on time and got a fair quota on my phone receiving the highest cash
Selling device
Selling process is very straightforward, fast and reliable. I sold my Ipad Air 5th generation and the process only took 2 days to get all done. Highly recommend this shop
Sold my IPhone 14pro to Mobile Guru
Sold my IPhone 14pro to Mobile Guru. Can I tell you this company are absolutely amazing : )
I decided to drop my mobile myself, within minutes I was told how much I’d receive and later that night my money was in my account.
I found them to be honest, fast and super friendly 10/10
I highly recommend them
I highly recommend them! Their service is excellent, and communication was clear and prompt throughout the process. I received my money right within the promised time frame, which made the entire experience smooth and hassle-free. Very satisfied with their professionalism and reliability!
Mobile Guru great experience
Easy process and fast payment. Highly recommend.
Quick
Quick, easy and responsive. The easiest way to trade in an old phone if you want zero fuss
Safe and easy phone sale
Technical issue but was resolved quickly by customer service. The quickest and safest way to sell your old phone
The whole selling process was so easy…
The whole selling process was so easy and stress free. Highly recommended!
Got a quote on the website, downloaded the postage barcode, send item. Only took a couple days to get to MG and got paid the very same day. :)
No nasty surprises, just a great deal
No nasty surprises. As specified on their website, everything was easy and fast. And the best price!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






