Mobileciti Reviews 

Bad experience with mobile city I got a call just before Xmas they was offered me Vodafone connection and I phoned Pro X $70 per month after that they took my personal details after that they changed my Vodafone password and they sent a phone on my name for other people. then they use my personal I'd as well .. Very carefull before giving them any personal I'd I already put a complte in police station for them..

I found out about the lawsuit about bootloop issues against LG in USA. However, I’m in Australia. That exactly the same issue I had with my phone. After sending my phone to LG under warranty. I never got a refund. But falsely got accuse of damaging it with liquid contact. My phone never been in contact with liquid. I had to send my phone to get repair 3 times within a few months. It’s an ongoing problem with LG flagship phones for several generation. Clearly it’s a manufacturing problem but the blame is pass on to the consumers so as not to offer a refund. Very bad experience with LG and Mobile Citi during the process of trying to get a refund. Which they never offered

If you leave them a poor review they will contact you asking me a long list of information. It's a strategy, hoping you don't have the information so that they have an excuse not to help. It's also a strategy to frustrate you with a long conversation so that you give up and won't bother anymore. However, since I have all the information, they came up with other excuses. [name removed] from Mobile Citi told me it's been a long time, he can't reopen the case. However, he also wrote his colleague [name removed] was unable to overturn the outcome when I sent my phone to repair while it was under warranty. The timeframe excuse does not work since regardless of the time you complain they can't overturn the outcome. They offer "credit/discount" if I purchase again from them. In other words, after they sell a crap phone. And you need to send them more money to get a compensation. A joke of a solution that they offer, it's ridiculous.

My advice doesn't waste your time replying them after leaving a bad review. They will only waste your time. I feel one star is being generous to them. I would leave zero star if I could.

Bought a phone from them. I had to send it to repair 3 times while under warranty. I had to spend my own money to replace a battery. And the 3rd time, they refuse to offer a refund and they asked for more money if I want it to be repaired while being under warranty. Twice they asked me for money for repair while under warranty.

These people are criminals. They won't stop calling me. I have asked thousands of times for them to stop calling me and take me off their list. They are running an illegal call center there and it's ridiculous. They don't hang up when asked. Just outrageous and I have reported them to the ACCC AND THEY STILL DON'T STOP CALLING!

This company know the Fair Trading officer well, for good reason, they don't respect consumer rights. They know, and rely on, how hard it is for consumers to get a successful outcome due to the number of hoops consumers must jump through. When you talk to a fair trading officer and they know the names of the people who own the business and who deal with complaints you know you have shopped at the wrong spot. Buyer beware...

Still jumping through the hoops :(

I bought a g4 plus that did have a fault. They replaced it immediately with no hassle at all. To this day I am happy with the phone and the response. I cannot get instant replacement like that from any big retailer with phones - they all want to repair the thing. I am happy enough that I would buy again from them. I have been burnt in the past by DWS (that went to Fair Trading to eventually resolve - 3 months), Kogan (a tablet that came with a screen scratch - no resolution) and others. These guys seem straight up

I purchased a Sony Smartwatch 3 online from this retailer about a month ago and was very impressed with the price and service. The product was ordered on a Wednesday evening and delivered the following Friday morning in excellent condition (Fastaway Couriers were used instead of Australia Post, which may have made a difference). They are an eBay seller, but I purchased direct. This retailer also has a physical store in Parramatta and accepts PayPal and Credit Cards. I will definitely consider purchasing from this seller again when buying electronic products.