Mobile123 Reviews 

22
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Ordered s24 ultra. Emailed this morning no response. Rang several times no answer. Used their chat box no response. Very surprised as I heard they were a good company. Feeling deflated at the Mo... See more

Company replied

Rated 5 out of 5 stars

When I found the site at first I was a bit sceptical, the device I was looking for was better value than other sites but also was based in ireland. I chanced it and worked out great, my order came w... See more

Rated 2 out of 5 stars

Ordered a Samsung plug for charging from Mobile123. Super fast charger worked perfectly for the first month or so. Now doesn't charge at all and makes a very weird buzzing/humming noise too when switc... See more

Company details

  1. Electronics Store
  2. Electronics Repair Shop

Written by the company

Electronics Sale and Service, Apple Authorised Technician, Huawei Authorised reseller.


Contact info

3.9

Great

TrustScore 4 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(22)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service …

I just received a Lexon charger which was supposed to be new in a box but it came loose just wrapped in bubble wrap so I emailed them and told them it looks second hand and I wanted to give it as a Christmas present I received an email saying that this was the last one and it was on display in store. Update since I wrote this I have been told that I will receive a new one in a box in the next few days so I found the customer service very good and I was told that I could keep the other one which they didn't need to do

4 December 2025
Unprompted review
Rated 2 out of 5 stars

Had to return item to them

Had to return item to them. Cost me €9.50 post. They have no-one available to receive their post before 10am, and would not collect from the local Sorting office; expected customer to travel from Wexford to retrieve. After some time and a lot of emails I successfully got An Post to redeliver for a third time...
Should have a process to collect their parcels if they are not there to receive them.

7 July 2025
Unprompted review
Mobile123 logo

Reply from Mobile123

Thank you for sharing your concerns.

We completely understand your frustration and are truly sorry for any inconvenience caused during the return process. However, as the return was initiated due to an incorrect item being ordered, the cost and method of return shipping were in line with our stated return policy.

This situation was quite unusual, and we genuinely appreciate your patience as we worked to resolve it. Please be assured that we made every effort to retrieve the parcel by assigning a team member to collect it directly from the An Post sorting facility, as it was not delivered to our premises. While this caused a slight delay in the refund timeline, we acted promptly once the return was confirmed.

We would also like to clarify that we never requested or expected you to travel from Wexford. Our goal was simply to facilitate a successful redelivery, and we sincerely thank you for working with An Post to help resolve the issue.

Your refund was processed promptly after we retrieved the returned item, and it was completed well within our standard 5–14 business day timeframe.

We appreciate your feedback and will certainly take it into account as we continue to improve our service.

Kind regards,
Mobile123 Team

Rated 5 out of 5 stars

Very satisfied with Mobile 123.

Very satisfied with Mobile 123.
I ordered a Firestick 4K Max but they sent me the wrong item. I rang them up and there was no problem, 4 days later I got a what I ordered. Very nice to deal with, thanks.
Martin McCarthy Tramore Co Waterford

28 March 2025
Unprompted review
Rated 2 out of 5 stars

Samsung plug for charging

Ordered a Samsung plug for charging from Mobile123. Super fast charger worked perfectly for the first month or so. Now doesn't charge at all and makes a very weird buzzing/humming noise too when switched on. Essentially unusable.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Mobile 123.ie

When I found the site at first I was a bit sceptical, the device I was looking for was better value than other sites but also was based in ireland.
I chanced it and worked out great, my order came within a couple of days hassle free

29 January 2025
Unprompted review
Rated 3 out of 5 stars

Slow 🐌

Ordered s24 ultra.
Emailed this morning no response.
Rang several times no answer.
Used their chat box no response.
Very surprised as I heard they were a good company.
Feeling deflated at the Moment
They have now responded informing me my phone has been dispatched.

20 January 2025
Unprompted review
Mobile123 logo

Reply from Mobile123

We sincerely apologize for the delay in responding to your inquiry.

Our team typically responds to messages within 24-48 business hours (Monday to Friday). For the fastest assistance, we kindly recommend contacting us via email at info@mobile123.ie, and we will prioritize your request as soon as possible. Alternatively, you’re always welcome to visit our physical store directly.

We truly appreciate your patience and understanding and are committed to addressing your concern promptly.

Kind regards,
Mobile123 Team

Rated 4 out of 5 stars

Ordered 2 usb c chargers and only 1…

Ordered 2 usb c chargers and only 1 arrived in to me even though the invoice says 2 chargers. No answer when phoning. Sent email but no response.

Update got my second charger today so all good. Prompt resolution to my issue

13 December 2024
Unprompted review
Mobile123 logo

Reply from Mobile123

Dear Ian Baker,

We sincerely apologize for any inconvenience caused. Due to the busy Christmas period, our customer service team has been experiencing high demand. However, we are committed to responding to messages within 24 hours on business days.

The missing item has been posted today, and we’ve included a small gift in the package as a gesture of goodwill. We hope this helps.

If you have any further questions, please don’t hesitate to contact us. Thank you for your patience and understanding.

Kind regards,
Mobile123 Team

Rated 5 out of 5 stars

Great service

Great service, quality product at an affordable price price. Would be happy to do business again.

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Got a new fone on mobile 123 it was 100…

Got a new fone on mobile 123 it was 100 euro cheaper than anywhere else I priced.. customer service was 100% was a problem with fast way it was resolved straight away ..I got my emails answered straight away and efficiently. Would highly recommend.

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful customer support

Dreadful customer support. Ordered a USB A to lightning cable, it was printed on the order and they sent me a bog standard USB C to lightning.
3 emails and nothing. Wasted 10 euro.
Cannot recommend these people. If I could give zero stars, I would.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful customer service

I ordered a phone charger plug and cable set, and was sent a plug only.
I have sent 5 emails to them and have had no response at all. No acknowledgement, never mind a resolution. Dreadful way to treat a customer

8 April 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful rude staff trying to overcharge me.

Dreadful rude staff trying to rip people off...
I saw a Firestick 4k Max on their website for €65 with free delivery . I phoned the shop to see if they had one in stock and I was going to call in and collect it and save them posting it to me.
I called in as agreed and the girl told me that it was €69 and not €65 as advertised !!
I showed her their website where it was €65 with free delivery and she said that was for online purchases only. Their website does not say this, it says very clearly "shop collect in Ireland" !!
She then proceeded to shout at me repeatedly to go elsewhere which I did.
In the end I went to Tech World in Upper Liffey Street and bought one for €55.
I have screenshots of their website offering the firestick for €65 and also have the receipt for where I ended up buying it for €55.
Shocking greedy staff in an untrustworthy shop....

16 August 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look